Noemi Teutsch Resume and Experience
3Play Media, Boston MA � Transcriptionist
November 2018 - Present
Create written records of audio and video recordings
Proofread to ensure there are no errors within text
Ability to use transcription software to play, pause, rewind, and forward audio
Ability to comprehend and transcribe difficult audio
Hallmark Aviation Services Orlando International Airport (MCO), Orlando FL � Lufthansa Customer Service Agent
December 2017 - January 2019
Handles all aspects of ticketing and checking of customers by operating Altea-DCS (computerized system), boarding, baggage service, reservations and upgrades
Handles all cash and credit card transactions in the purchase/refunds of tickets and any other fees such as extra baggage
Handles requests in a timely manner including over delayed or cancelled flights, sales and any issue having to do with lost or damaged luggage
Resolves customers� situations whilst providing excellent customer service
Completes paperwork and forms connected to work assignments and enter into Lufthansa�s information system as required
Rev, San Francisco CA � Transcriptionist
January 2017 - January 2019
Create written records of audio and video recordings
Proofread to ensure there are no errors within text
Ability to use transcription software to play, pause, rewind, and forward audio
Ability to comprehend and transcribe difficult audio
Odyssey, Orlando FL � Content Creator & Writer
July 2017 - June 2018
Produce articles and literary compositions
Revise and edit content when necessary
Maintain communication with Editor-in-chief
3Play Media, Boston MA � Transcriptionist
November 2018 - Present
Create written records of audio and video recordings
Proofread to ensure there are no errors within text
Ability to use transcription software to play, pause, rewind, and forward audio
Ability to comprehend and transcribe difficult audio
Hallmark Aviation Services Orlando International Airport (MCO), Orlando FL � Lufthansa Customer Service Agent
December 2017 - January 2019
Handles all aspects of ticketing and checking of customers by operating Altea-DCS (computerized system), boarding, baggage service, reservations and upgrades
Handles all cash and credit card transactions in the purchase/refunds of tickets and any other fees such as extra baggage
Handles requests in a timely manner including over delayed or cancelled flights, sales and any issue having to do with lost or damaged luggage
Resolves customers� situations whilst providing excellent customer service
Completes paperwork and forms connected to work assignments and enter into Lufthansa�s information system as required
Rev, San Francisco CA � Transcriptionist
January 2017 - January 2019
Create written records of audio and video recordings
Proofread to ensure there are no errors within text
Ability to use transcription software to play, pause, rewind, and forward audio
Ability to comprehend and transcribe difficult audio
Odyssey, Orlando FL � Content Creator & Writer
July 2017 - June 2018
Produce articles and literary compositions
Revise and edit content when necessary
Maintain communication with Editor-in-chief