Noelle Peay
Noelle Peay
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SUMMARY OF QUALIFICATIONS
Over three years experience providing customer service and two years experience managing
Worked in a fast paced environment managing multiple responsibilities
Uses great communication skills to collaborate with other student managers to oversee daily office operations
Utilizes excellent written and proofreading skills by sending out work emails to the entire office staff
Actively participates in team meetings to provide creative solutions to challenges in the office
Able to work with a diverse group of people
Experience using Microsoft Office, Google Suite, Salesforce, Skype, and Touchpoint
EDUCATION
Northern Arizona University, Flagstaff, Az Graduation Date: May 9, 2020
Current GPA: 3.48 (cumulative)
Major- Speech Pathology Minor- Spanish
Certificate- Speech Language Pathology Assistant
Clubs/Organization: Chi Omega Fraternity
Universidad Fidélitas, San Jose, Costa Rica January 2019- May 2019
EXPERIENCE
NAU Student Service Call Center and Service Center, Flagstaff, AZ— Student Service Manager
November 2018- June 2020
Handle personal/sensitive student information
Supervise and support student agents, including assessing performance
Manage student workers to complete outbound calls during high volume times while maintaining appropriate wait times for inbound calls
Demonstrate problem solving by helping students to remedy issues at hand
Assisted with the agent schedule
Audit and edit cases for both the SSC and the SSCC
Ensured that agents were being compliant with federal regulations such as FERPA, HIPAA, Title IV, and confidentiality laws.
Taking over tier 1 escalated calls for student agents
Provided customer service to students and their families through both on the phone and in person
Partook in the recruitment and training of new employees and student managers
NAU Student Service Call Center, Flagstaff, AZ — Student Service Agent
March 2017- November 2018
Received and placed phone calls for the Admissions, Financial Aid, and Student Departmental Account Services office.
Customer service: provided guidance to callers
Contacted potential students regarding admissions status and information
Managed personal and sensitive student and parent information
Oversaw payment transactions for admission fees
Promote NAU to prospective students
The Little Gym of Torrance—Gymnastics Instructor
November 2015- July 2018
Taught and Implemented gymnastics classes for 3-12 year olds
Created and Implemented Birthday Parties and Camps
Answered phone calls, handled sensitive financial information
Participated in the recruitment and enrollment of new members
Chi Omega- Head of Design Team
August 2018-September 2019
Created and implemented room designs for every night of recruitment
Delegated tasks between a team of 15 women
Coordinated the purchasing and renting of materials and decorations
Ensured the timeliness of the creation and implementation of decoration
Noelle Peay
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SUMMARY OF QUALIFICATIONS
Over three years experience providing customer service and two years experience managing
Worked in a fast paced environment managing multiple responsibilities
Uses great communication skills to collaborate with other student managers to oversee daily office operations
Utilizes excellent written and proofreading skills by sending out work emails to the entire office staff
Actively participates in team meetings to provide creative solutions to challenges in the office
Able to work with a diverse group of people
Experience using Microsoft Office, Google Suite, Salesforce, Skype, and Touchpoint
EDUCATION
Northern Arizona University, Flagstaff, Az Graduation Date: May 9, 2020
Current GPA: 3.48 (cumulative)
Major- Speech Pathology Minor- Spanish
Certificate- Speech Language Pathology Assistant
Clubs/Organization: Chi Omega Fraternity
Universidad Fidélitas, San Jose, Costa Rica January 2019- May 2019
EXPERIENCE
NAU Student Service Call Center and Service Center, Flagstaff, AZ— Student Service Manager
November 2018- June 2020
Handle personal/sensitive student information
Supervise and support student agents, including assessing performance
Manage student workers to complete outbound calls during high volume times while maintaining appropriate wait times for inbound calls
Demonstrate problem solving by helping students to remedy issues at hand
Assisted with the agent schedule
Audit and edit cases for both the SSC and the SSCC
Ensured that agents were being compliant with federal regulations such as FERPA, HIPAA, Title IV, and confidentiality laws.
Taking over tier 1 escalated calls for student agents
Provided customer service to students and their families through both on the phone and in person
Partook in the recruitment and training of new employees and student managers
NAU Student Service Call Center, Flagstaff, AZ — Student Service Agent
March 2017- November 2018
Received and placed phone calls for the Admissions, Financial Aid, and Student Departmental Account Services office.
Customer service: provided guidance to callers
Contacted potential students regarding admissions status and information
Managed personal and sensitive student and parent information
Oversaw payment transactions for admission fees
Promote NAU to prospective students
The Little Gym of Torrance—Gymnastics Instructor
November 2015- July 2018
Taught and Implemented gymnastics classes for 3-12 year olds
Created and Implemented Birthday Parties and Camps
Answered phone calls, handled sensitive financial information
Participated in the recruitment and enrollment of new members
Chi Omega- Head of Design Team
August 2018-September 2019
Created and implemented room designs for every night of recruitment
Delegated tasks between a team of 15 women
Coordinated the purchasing and renting of materials and decorations
Ensured the timeliness of the creation and implementation of decoration