Nicholas Armwood
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Location: Newark, NJ, USA
School: Clark Atlanta University
Major: Psychology

Nicholas Armwood

Nicholas Armwood
354 Park Avenue Apt 411 · Newark, NJ · ------------ · ------------​
---- Professional Objective ----
Obtain a position as a team-player in a people-oriented organization where I can maximize my psychology degree and customer-service experience to achieve corporate goals

---- Key Competencies ----
· Analytical
· Academic Research
· Customer Service
· Fast Learner
• Team Collaborator
· Communicator
· Complex Problem Solver
· Relationship Builder
· Innovative Thinker



---- Education ----
B.A., Psychology – Clark Atlanta University​​​​​May 2014
School of Arts and Science - Atlanta, GA

---- Professional Experience ----
AlticeUSA · Newark NJ · July 2018 – Present
Tech Agent
• Trained on new Tech from Altice
• Help customers solve Tech issues (i.e. internet, phone, tv)
• Responsible for training customers about prevention
• Sales
Delta Airlines · Atlanta · May 2017 – October 2017 – Resigned
Ramp Agent
• Provide Legendary Customer Service by transferring cargo where required between terminals and aircrafts
• Directing and servicing aircraft related activities
• Comply with all federal, state, municipal, airport authority and carrier security

Aircraft Service International Group (ASIG) · Atlanta · April 2015
Aircraft Fuel Support
• Responsible for refueling 25 aircraft daily following safety and security protocols
• Effectively collaborate with team members to coordinate operations of refueling trucks and 50 feet fuel hoses to safely connect and disconnect from aircrafts
• Develop equipment assessments detailing required updates and repairs

Philips Arena · Atlanta · March 2014 – April 2015 (Part-Time)
Client Service Representative
• Responsible for providing front-line customer support to answer customer questions and resolve issues
• Streamlined work processes to improve operations to provide a seamless customer service experience
• Responsible for coordinating all 3rd party vendor requirements for gaining access to the arena

Aflac · Atlanta · June 2014 – February 2015
(Intern - No Pay)
• Interviewed clients to establish insurance requirements and reduce premiums by 15% on average
• Calculated premiums and established payment methods to meet each client’s financial requirements
• Established relationships with customers to facilitate long-term business growth
• Participated in various inventive programs and contests to support achievement of production goals

W Hotel · Atlanta · May 2011 – January 2012 (Part-Time)
Waiter/Ambassador
• Provided guests with personal, helpful, and efficient food service while maintaining a high level of energy and professionalism
• Explained menu items, recorded customer orders and delivered food
• Selected to train new employees on policies, procedures and customer service


---- References Available Upon Request ----

Energetic, understanding, dedicated