Nesha Harris
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Nesha Harris

Nesha Harris
Arlington, TX ------------494
Passionate entry-level desktop support technician, seeking to raise productivity at an growing company
commended for customer service and problem solving skills.
Willing to relocate to: Dallas-Fort Worth, TX
Authorized to work in the US for any employer
Work Experience
CUSTOMER SERVICE REPRESENTATIVE - BILLING
Spectrum - Irving, TX
February 2019 to Present
•Verified work order information and receipt of all necessary equipment.
•Resolved customer complaints and concerns with strong verbal and
negotiation skills.
•Researched issues on various computer systems and databases to resolve complaints and answer
inquiries.
•Researched, resolved and followed up on customer issues.
•Provided thorough support and problem resolution for customers.
Temp Mail Sorter
DHL Supply Chain - Grand Prairie, TX
January 2019 to February 2019
• Sort all mail by sort area requirements and in accordance with company quality process standards.
Sortation Associate
Amazon Logistics Center - Fort Worth, TX
November 2018 to February 2019
• Receiving & storing goods
• Picking customer orders
• Packing and shipping customer orders
PAC coordinator
Spectrum - Irving, TX
May 2014 to May 2018
•Performed problem solving and resolution for technical quality,inspection, and customer quality
issues.
•Verified work order information and receipt of all necessary equipment.
•Resolved customer complaints and concerns with strong verbal and
negotiation skills.
•Researched issues on various computer systems and databases to resolve complaints and answer
inquiries.
•Researched, resolved and followed up on customer issues.
•Provided thorough support and problem resolution for customers.
Customer Service Manager (CSM)
Walmart - Arlington, TX
April 2013 to April 2014
• Answered customers' questions and addressed problems and complaints in person.
• Built customer confidence by actively listening to their concerns and giving appropriate feedback.
• Offered direction and gave constructive feedback to motivate team members.
• Held each team member accountable for achieving brand and performance goals.
Sales Associate
Sears Hometown & Outlet Stores - Arlington, TX
October 2008 to October 2011
• Met incoming customers and provided immediate assistance.
• Listened to customer needs and preferences to provide accurate advice.
• Completed purchases with cash, credit and debit payment methods.
• Trained all new sales employees on effective techniques.
• Worked flexible schedule to accommodate changing customer levels.
• Answered incoming telephone calls with professional and knowledgeable responses.
• Developed and executed sales promotions.
Education
Associate in Information Technology support
University of Phoenix-Online Campus - Phoenix, AZ
May 2017 to June 2019
Diploma in Medical assistant
Everest College-Dallas - Arlington, TX
October 2009 to October 2010
High school or equivalent in high school studies
South grand prairie - Grand Prairie, TX
August 2005 to June 2009
Skills
Troubleshooting (3 years), Customer Service Skills (10+ years), Proficient In Ms Office (3 years),
Payment Processing (6 years), Organizational Skills (4 years), Cash Handling (8 years), Microsoft Word
(6 years), Shipping And Receiving (4 years), Warehouse Associate, Customer Care, CSR, Call Center,
Customer Service, Customer Support
Certifications/Licenses
Desktop support
December 2018 to Present