Ndieme Hane
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Ndieme Hane

Ndieme Hane
Bronx, New York 10458 • N------------ •------------
L------------/in/ndiemehanechp/
SUMMARY
Several years of managerial experience combined with a recent MPA degree and completion of FEMA coursework ready to excel in an entry-level Emergency Management role.
EDUCATION AND CREDENTIALS
Master of Public Administration (MPA) in Emergency and Disaster Management (2019)
Metropolitan College of New York – New York, New York
Coursework: IT Cybersecurity, Enterprise Risk Mgt, Homeland Security, Advance Business Continuity, Evaluating Cultural Competencies, Public Health Systems, Operations Planning, Prepare/Plan for Disasters, Emergency Management Plans part I & II.
GPA: 3.68GPA out of 4.0
Honors and Awards: Honors society. Honored with duty to create a Crisis Communications Plan for Metropolitan College of New York.
Bachelor of Science (BS) in Behavioral Science and Health Service Management (2015)
Mercy College – Dobbs Ferry, New York
Certifications:
CPR/AED, Standard First Aid and Blood Borne Pathogens (BLS)
Mental Health First Aid
FEMA Courses:
Social Media in Emergency Management, GIS Application, ICS for Single Resources and Initial Action Incident, Emergency Planning (IS 660 Public Private Partnership), Introduction to Continuity of Operations, Introduction to Exercise, Application of GIS for Emergency Management, Social Media in Emergency Management, Civil Rights and FEMA Disaster Assistance, Leadership and Influence, Diversity Awareness Course, Introduction to Hazard Mitigation.
EXPERIENCE HIGHLIGHTS
Brightpoint Health, Bronx, New York
Care Manager, 6/2018 – Present
Coordinate and lead patient care administration, including stewardship and elevation of patient care standards in conformance with best practices. Refer patients to community and outside services, complete hospitalization visit documentation and discharge planning, and assess patients. Identify and recruit high-quality healthcare providers, interact and coordinate with providers, and ensure patient treatment requirements.
• Specially nominated as a member of the Quality Improvement Team within the first six months of employment.
• Successfully oversee a 50-patient caseload with 80% of patients receiving two to three core services by the second week of each month.
• Effectively maintain comprehensive client assessments per month, including care plan documentations and case conferences.
Harlem United, New York, New York
Care Navigator, 4/2017 – 6/2018
Collaborated with clients and care providers to ensure optimal client support, referrals, and care planning to successfully navigate the health system. Oversaw patient scheduling and appointments in addition to gathering client information and data.
• Championed a 90-patient caseload with 75% of patients receiving two to three core services per month.
• Ensured assessment and care plans at 100% across all patient consent forms.

Regency Extended Care Center, Yonkers, New York
Unit Clerk, 1/2017 – 4/2017
Liaised with patients, care providers, and medical personnel as a go-to contact and communicator. Drove clerical and reception support, documentation, and correspondence. Maintained and processed patient requests, relayed information amongst patients and medical staff, and contacted insurance offices. Established medical appointments and transportation arrangements to ensure patient attendance at appointments.
• Spearheaded scheduling of 20 to 30 medical appointments and medical transportation rides per day.

Walgreens, New York, New York
Assistant Manager, 9/2014 – 6/2015
Drove daily operations as a key partner with the Store Manager in support of a ten-member team of customer-facing staff. Ensured high-quality customer service, continuous workflow and process streamlining, and promoted wellness and health programs. Quickly assessed and resolved customer questions and complaints, advised clients regarding products and services, and managed recruiting and talent acquisition.
• Successfully managed eight to 10 employees per shift in addition to highly responsible cash handling and cash pickups.

Additional experience as a Community Health Intern (2014) at Walgreens in New York, New York.