Natasha's Resume
Natasha Sidhu
588 Warhol Way, Mississauga, Ontario, L5W 1M1
Phone:------------ Email: ------------
Qualifications
• Microsoft Innovative Educator certified
• Advanced level of expertise using Microsoft Office Suite applications (Word, Excel, PowerPoint, Publisher, Outlook)
• Proficient computer literacy in various Microsoft applications (M365, SharePoint, Power BI, Sundance, CRM, Yammer, Teams, etc), Windows and Mac OS operating systems
• Highly killed in hardware systems troubleshooting, imaging and maintenance
• Adept in providing end user support
• Proficient in HTML programming
• Information Technology Standards and Guidelines, best practices, standards and controls, and Information Technology Infrastructure Library (ITIL) Principles and process standards to ensure that output meets with expectations, and is consistent with IT plans and goals
• Knowledge of client/server environments, and LAN/WAN networking
• Knowledge of hardware/peripherals installation and cabling to assist in installation, configurations and testing of system hardware and disconnect workstations and peripherals; and to identify malfunctions and take corrective action
• Knowledge and experience installing, configuring and managing Microsoft Windows desktop operating systems (Windows 7, Windows 10)
• Knowledge of Citrix/VMWare Thin Client virtualization technologies
Education
Bachelor of Arts in Honours Information Technology (BA., Hons. IT) September 2014 – Present
• York University, Faculty of Liberal Arts and Professional Studies
Experience
BMO Bank of Montreal, Toronto, ON January 2020 – Present
Technology Analyst
• Supported the execution of strategic initiatives in collaboration with internal and external stakeholders
• Worked with project stakeholders to validate their requirements and analysis models via techniques such as reviews and walkthroughs
• Ensured system specifications meet requirements, and negotiated solutions
• Created documentation to ensure the supportability of analyses
• Identified, analyzed, and interpreted trends or patterns in complex data sets and provided reports
• Facilitated discussions and followed a structured approach to plan, elicit, analyze, document, communicate and manage requirements with stakeholders
• Identifies opportunities to strengthen business analysis capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across BMO
Ontario Teachers Pension Plan, North York, ON April 2019 – December 2019
Systems Analyst
• Participated in enterprise wide and team based projects, assisting full-time staff with deliverables
• Executed the EPIC program alongside a team of project managers and analysts
• Imaged and configured devices, identified user needs, installed software and deployed devices to end users
• Configured, tested and implemented software
• Aided in designing a program to identify user needs within a group instead of individually
• Monitored service desk tickets through ServiceNow
• Deployed corporate iPhones and iPads to the Mobile Device Management platform, providing a quick overview of the platforms capabilities to end users
Microsoft Corporation, Mississauga, ON October 2016 – April 2019
Product Advisor
• Provided technical support, such as trouble shooting, installing programs and monitoring of systems
• Worked with the cloud technical expert to recommend solutions of integration strategies, enterprise architectures, platforms and applications for clients based on their specific needs
• Facilitated workshops entailing office suite, Microsoft cloud, educational games, coding and windows applications, for schools, small groups, educators and professionals
• Attended corporate offsite events to learn about businesses and educate professionals using hololens and virtual reality systems
• Generated $550k+ in revenue for FY18 over the launch of 4 flagship products
• Contributed to 10%+ year-over-year growth for small-and-medium business sales
• Helped maintain 100% Net Promoter Score for FY18 Q3
British Swim School, Mississauga, ON April 2018 - July 2018
Deck Ambassador
• Applied marketing and merchandising skills at poolside and throughout the property
• Managed class schedules, attendance and lesson boards
• Ensured Water Watchers program is deployed at all locations and appropriate events
• Sold and ordered to customers’ needs and input into POS (Jackrabbit system)
A&W Food Services, Mississauga, ON June 2014 - August 2016 Cashier
• Demonstrated customer service skills by greeting customers, maintaining customer satisfaction, handling money and ensuring quality A&W products
• Provided a positive attitude and great written and communication skills
Natasha Sidhu
588 Warhol Way, Mississauga, Ontario, L5W 1M1
Phone:------------ Email: ------------
Qualifications
• Microsoft Innovative Educator certified
• Advanced level of expertise using Microsoft Office Suite applications (Word, Excel, PowerPoint, Publisher, Outlook)
• Proficient computer literacy in various Microsoft applications (M365, SharePoint, Power BI, Sundance, CRM, Yammer, Teams, etc), Windows and Mac OS operating systems
• Highly killed in hardware systems troubleshooting, imaging and maintenance
• Adept in providing end user support
• Proficient in HTML programming
• Information Technology Standards and Guidelines, best practices, standards and controls, and Information Technology Infrastructure Library (ITIL) Principles and process standards to ensure that output meets with expectations, and is consistent with IT plans and goals
• Knowledge of client/server environments, and LAN/WAN networking
• Knowledge of hardware/peripherals installation and cabling to assist in installation, configurations and testing of system hardware and disconnect workstations and peripherals; and to identify malfunctions and take corrective action
• Knowledge and experience installing, configuring and managing Microsoft Windows desktop operating systems (Windows 7, Windows 10)
• Knowledge of Citrix/VMWare Thin Client virtualization technologies
Education
Bachelor of Arts in Honours Information Technology (BA., Hons. IT) September 2014 – Present
• York University, Faculty of Liberal Arts and Professional Studies
Experience
BMO Bank of Montreal, Toronto, ON January 2020 – Present
Technology Analyst
• Supported the execution of strategic initiatives in collaboration with internal and external stakeholders
• Worked with project stakeholders to validate their requirements and analysis models via techniques such as reviews and walkthroughs
• Ensured system specifications meet requirements, and negotiated solutions
• Created documentation to ensure the supportability of analyses
• Identified, analyzed, and interpreted trends or patterns in complex data sets and provided reports
• Facilitated discussions and followed a structured approach to plan, elicit, analyze, document, communicate and manage requirements with stakeholders
• Identifies opportunities to strengthen business analysis capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across BMO
Ontario Teachers Pension Plan, North York, ON April 2019 – December 2019
Systems Analyst
• Participated in enterprise wide and team based projects, assisting full-time staff with deliverables
• Executed the EPIC program alongside a team of project managers and analysts
• Imaged and configured devices, identified user needs, installed software and deployed devices to end users
• Configured, tested and implemented software
• Aided in designing a program to identify user needs within a group instead of individually
• Monitored service desk tickets through ServiceNow
• Deployed corporate iPhones and iPads to the Mobile Device Management platform, providing a quick overview of the platforms capabilities to end users
Microsoft Corporation, Mississauga, ON October 2016 – April 2019
Product Advisor
• Provided technical support, such as trouble shooting, installing programs and monitoring of systems
• Worked with the cloud technical expert to recommend solutions of integration strategies, enterprise architectures, platforms and applications for clients based on their specific needs
• Facilitated workshops entailing office suite, Microsoft cloud, educational games, coding and windows applications, for schools, small groups, educators and professionals
• Attended corporate offsite events to learn about businesses and educate professionals using hololens and virtual reality systems
• Generated $550k+ in revenue for FY18 over the launch of 4 flagship products
• Contributed to 10%+ year-over-year growth for small-and-medium business sales
• Helped maintain 100% Net Promoter Score for FY18 Q3
British Swim School, Mississauga, ON April 2018 - July 2018
Deck Ambassador
• Applied marketing and merchandising skills at poolside and throughout the property
• Managed class schedules, attendance and lesson boards
• Ensured Water Watchers program is deployed at all locations and appropriate events
• Sold and ordered to customers’ needs and input into POS (Jackrabbit system)
A&W Food Services, Mississauga, ON June 2014 - August 2016 Cashier
• Demonstrated customer service skills by greeting customers, maintaining customer satisfaction, handling money and ensuring quality A&W products
• Provided a positive attitude and great written and communication skills