Natalie's RESUME
EDUCATION:
Benjamin Franklin High School
General Education August 2012 – June 2016
California Polytechnic State University: Pomona July 2016 -Expected 2020
Bachelor’s of Art, Sociology; Minor: Business
EXPERIENCE:
Hospitality Assistant December 2016- Present
LAC+USC Medical Hospital
• Provides service in all retail areas, including cashiering and line serving
• Inventories and restocks supplies and food products
• Sets up serving line, ensuring temperatures are taken, recorded within acceptable ranges
• Work one on one with nurses and patients, serving them their meals and making sure they arrive in a timely matter
• Provide courteous professional service to guests/patrons
• Assist with training new employees
• Maintains effective communication with consumers, service providers, and other professionals
• Familiar with the use of computers; ensuring the diets and orders of the patient are inputted properly
• Consistently improve customer satisfaction through expert resolution of conflicts issues, and concerns
• Developed highly empathetic client relationships and earned reputation of delivering exceptional customer service.
• Followed HIPPA procedures making sure all patient information remained confidential
Intern January 2018- July 2018
Ability First
• Supervised participants, making sure they are doing their job efficiently and effectively
• Participate Events and Fundraisers such as the stroll and roll
• Successfully introduced events on social media platforms including Facebook, twitter, Instagram
• Promptly responded to general inquiries from participants, staff, and parent via e-mail, telephone, and fax
• Help coordinate and organize the material being packaged and sold
• Interpersonal relationship with participants in facilities
• Report and injuries to the social worker available
Retail /Sales January 2016- November 2016
Charlotte Rousse
• Ensuring all customers receive excellent service through direct sales and prompt courteous service
• Leading all social media sales initiatives
• Preparing merchandise for display
• Design/dress manikins weekly for display
• Assist anting customers with purchase decisions
• Completing each transaction in a quick and efficient manner
• Building strong customer base through providing personalized product guidance, resolving issues, following up on purchases, opening new accounts
SKILLS
• Proficient in Microsoft word, Excel, and PowerPoint
• Familiar with the usage of Social Media platforms and the effects on consumers
• Resourceful and innovative in problem solving; adapt quickly to a challenge
• Bilingual: fluent in Spanish (written and verbal)
• Open minded, enthusiastic, and creative
• Works well under pressure
• Exceptional intrapersonal skills
• Resourceful and organized
• Customer service excellence
EDUCATION:
Benjamin Franklin High School
General Education August 2012 – June 2016
California Polytechnic State University: Pomona July 2016 -Expected 2020
Bachelor’s of Art, Sociology; Minor: Business
EXPERIENCE:
Hospitality Assistant December 2016- Present
LAC+USC Medical Hospital
• Provides service in all retail areas, including cashiering and line serving
• Inventories and restocks supplies and food products
• Sets up serving line, ensuring temperatures are taken, recorded within acceptable ranges
• Work one on one with nurses and patients, serving them their meals and making sure they arrive in a timely matter
• Provide courteous professional service to guests/patrons
• Assist with training new employees
• Maintains effective communication with consumers, service providers, and other professionals
• Familiar with the use of computers; ensuring the diets and orders of the patient are inputted properly
• Consistently improve customer satisfaction through expert resolution of conflicts issues, and concerns
• Developed highly empathetic client relationships and earned reputation of delivering exceptional customer service.
• Followed HIPPA procedures making sure all patient information remained confidential
Intern January 2018- July 2018
Ability First
• Supervised participants, making sure they are doing their job efficiently and effectively
• Participate Events and Fundraisers such as the stroll and roll
• Successfully introduced events on social media platforms including Facebook, twitter, Instagram
• Promptly responded to general inquiries from participants, staff, and parent via e-mail, telephone, and fax
• Help coordinate and organize the material being packaged and sold
• Interpersonal relationship with participants in facilities
• Report and injuries to the social worker available
Retail /Sales January 2016- November 2016
Charlotte Rousse
• Ensuring all customers receive excellent service through direct sales and prompt courteous service
• Leading all social media sales initiatives
• Preparing merchandise for display
• Design/dress manikins weekly for display
• Assist anting customers with purchase decisions
• Completing each transaction in a quick and efficient manner
• Building strong customer base through providing personalized product guidance, resolving issues, following up on purchases, opening new accounts
SKILLS
• Proficient in Microsoft word, Excel, and PowerPoint
• Familiar with the usage of Social Media platforms and the effects on consumers
• Resourceful and innovative in problem solving; adapt quickly to a challenge
• Bilingual: fluent in Spanish (written and verbal)
• Open minded, enthusiastic, and creative
• Works well under pressure
• Exceptional intrapersonal skills
• Resourceful and organized
• Customer service excellence