Natalie Flores Resume
NATALIE FLORES
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Professional Profile
Customer service and relations professional that works collaboratively across sales and service
organizations and teams with a strong customer centric work ethic. Establishes herself as a trusted
advisor with a professional presence matched by an engaging disposition, a dedicated drive for work, and
an ability to listen actively then offer guidance and solutions aligned with customer needs. Unique industry
and functional experience that includes energy and telecommunications.
Experience
PrimeSource Building Products Inc, Irving, Texas February 2019 - July 2019
Operations Coordinator
* Responsible for handling day to day operational activities to meet the customer’s expectations and the
company goals. Building a rapport with the customer and executives, as well as overseeing the general
operations of the office and business accounts to ensure reports and operational tasks are being met.
• Processing monthly, quarterly, and yearly rebates and reports.
• Providing sales reports as requested by customer, sales executives, and
PrimeSource executives.
• Manage customer items to PS SKU cross references and pricing.
• Manage customer match-up’s (PS D.C.'s to customer store locations).
• Address any customer inquiries, problems or requests via email and phone.
• Work with product managers when product information is needed.
• Create plan-o-grams and PowerPoint presentations for meetings.
• Work with the marketing department on flyers and other marketing materials.
• Coordinate trade show materials and shipments to customer shows and events.
• Resolve any customer issues via the department toll free phone number and
email
• Build and maintain customer relationships.
Ambit Energy, Dallas, Texas March 2013-November 2018
Escalations Team Lead
Responsible for providing guidance, assistance, and feedback to a team of 20+ customer relations agents
to enhance the customer’s experience for a major retail energy provider of electricity and natural gas
services.
• Strong Microsoft Office Skills including Excel, Power Point, and Microsoft Office
experience.
• Knowledgeable in multiple systems such as Blue Net Client and ERCOT.
• Good experience in organizing and documenting account requirements,
process documentation, and developing solutions with stakeholders.
• Excellent communication (verbal, written, and presentation), interpersonal skills
(outgoing and personable) and negotiation skills.
• A self-starter, detail oriented, team player w/ strong communication and
organization skills.
• Able to manage time and be flexible during the work day while also staying
punctual and adhering to schedule.
• Able to type 20-25 wpm while talking with customers.
• Familiar with SAP and ICOMS.
NATALIE FLORES
(C)?------------?|?------------
Professional Profile
Customer service and relations professional that works collaboratively across sales and service
organizations and teams with a strong customer centric work ethic. Establishes herself as a trusted
advisor with a professional presence matched by an engaging disposition, a dedicated drive for work, and
an ability to listen actively then offer guidance and solutions aligned with customer needs. Unique industry
and functional experience that includes energy and telecommunications.
Experience
PrimeSource Building Products Inc, Irving, Texas February 2019 - July 2019
Operations Coordinator
* Responsible for handling day to day operational activities to meet the customer’s expectations and the
company goals. Building a rapport with the customer and executives, as well as overseeing the general
operations of the office and business accounts to ensure reports and operational tasks are being met.
• Processing monthly, quarterly, and yearly rebates and reports.
• Providing sales reports as requested by customer, sales executives, and
PrimeSource executives.
• Manage customer items to PS SKU cross references and pricing.
• Manage customer match-up’s (PS D.C.'s to customer store locations).
• Address any customer inquiries, problems or requests via email and phone.
• Work with product managers when product information is needed.
• Create plan-o-grams and PowerPoint presentations for meetings.
• Work with the marketing department on flyers and other marketing materials.
• Coordinate trade show materials and shipments to customer shows and events.
• Resolve any customer issues via the department toll free phone number and
• Build and maintain customer relationships.
Ambit Energy, Dallas, Texas March 2013-November 2018
Escalations Team Lead
Responsible for providing guidance, assistance, and feedback to a team of 20+ customer relations agents
to enhance the customer’s experience for a major retail energy provider of electricity and natural gas
services.
• Strong Microsoft Office Skills including Excel, Power Point, and Microsoft Office
experience.
• Knowledgeable in multiple systems such as Blue Net Client and ERCOT.
• Good experience in organizing and documenting account requirements,
process documentation, and developing solutions with stakeholders.
• Excellent communication (verbal, written, and presentation), interpersonal skills
(outgoing and personable) and negotiation skills.
• A self-starter, detail oriented, team player w/ strong communication and
organization skills.
• Able to manage time and be flexible during the work day while also staying
punctual and adhering to schedule.
• Able to type 20-25 wpm while talking with customers.
• Familiar with SAP and ICOMS.