Natalie Bourgeois Resume
Pressed Juicery / Retail Sales Associate
August 2019 - March 2020 / Boston, MA
? Drove company sales growth and profitability through customer-centric selling, teamwork, superior product knowledge, and impeccable customer experience. ?
? Achieved and exceeded established sales goals hourly and daily. ?
? Cut, prepared, and served product (freeze sundaes, pressed juice, wellness ?shots, etc). Cleaned equipment and followed proper food handling procedures. ?
? Asked open-ended questions to learn about my customer's lifestyle and ?wellness goals; identified the right products to help them achieve those goals ?and match their needs with the features & benefits of our products. ?
? Maintained store appearance and cleanliness standards through sweeping, ?mopping, doing dishes, wiping countertops, etc. ?
? Utilized the Point of Sale (POS) system and other computer systems to operate ?the store at maximum efficiency.
Franklin’s Café & Market / Barista ?
June 2019 - August 2019 / Los Angeles, CA ?
? Provided quality beverage, including specialty coffee and tea drinks, and food products consistently for all customers by adhering to all recipe and presentation standards. ?
? Cleaned and wipes down tables, shelves, counters, glass and any other surface that needed cleaning, and multitasked barista duties with other sidework. ?
? Maintained daily cash drawer & balanced at the beginning and end of each ?shift. ?
Broadway Sacramento (Music Circus) / Box Office Customer Service Representative
May 2017 - August 2017 / Sacramento, CA ?
? Provided excellent customer service to theatre guests and patrons in person and over the phone through ticket sales, show information, and questions ?
? Handled credit card, cash, and gift certificate transactions and returns and kept records of all sales paperwork ?? Honed computer and phone skills using online ticketing system and handling high volume of calls each day with the highest level of professionalism. ?
VOLUNTEER EXPERIENCE ?
Camp ReCreation / Team Leader
June 2016 - June 2019 / Susanville, CA ?
? Managed twelve people including counselors and campers with disabilities to provide around the clock care and assistance in all activities. Reviewed camper files to pair with best fitting counselors . Lead team through daily activities and boosted team morale while enforcing camp rules to provide a fun and safe experience for all.
Therapeutic Recreation Services / Core Leader August 2013 - April 2020 / Sacramento, CA
? Organized volunteers to work at events involving persons with developmental disabilities. Made fliers, sent mass emails, and acted as a student ambassador for the organization. Assisted persons with developmental disabilities in fun activities
Pressed Juicery / Retail Sales Associate
August 2019 - March 2020 / Boston, MA
? Drove company sales growth and profitability through customer-centric selling, teamwork, superior product knowledge, and impeccable customer experience. ?
? Achieved and exceeded established sales goals hourly and daily. ?
? Cut, prepared, and served product (freeze sundaes, pressed juice, wellness ?shots, etc). Cleaned equipment and followed proper food handling procedures. ?
? Asked open-ended questions to learn about my customer's lifestyle and ?wellness goals; identified the right products to help them achieve those goals ?and match their needs with the features & benefits of our products. ?
? Maintained store appearance and cleanliness standards through sweeping, ?mopping, doing dishes, wiping countertops, etc. ?
? Utilized the Point of Sale (POS) system and other computer systems to operate ?the store at maximum efficiency.
Franklin’s Café & Market / Barista ?
June 2019 - August 2019 / Los Angeles, CA ?
? Provided quality beverage, including specialty coffee and tea drinks, and food products consistently for all customers by adhering to all recipe and presentation standards. ?
? Cleaned and wipes down tables, shelves, counters, glass and any other surface that needed cleaning, and multitasked barista duties with other sidework. ?
? Maintained daily cash drawer & balanced at the beginning and end of each ?shift. ?
Broadway Sacramento (Music Circus) / Box Office Customer Service Representative
May 2017 - August 2017 / Sacramento, CA ?
? Provided excellent customer service to theatre guests and patrons in person and over the phone through ticket sales, show information, and questions ?
? Handled credit card, cash, and gift certificate transactions and returns and kept records of all sales paperwork ?? Honed computer and phone skills using online ticketing system and handling high volume of calls each day with the highest level of professionalism. ?
VOLUNTEER EXPERIENCE ?
Camp ReCreation / Team Leader
June 2016 - June 2019 / Susanville, CA ?
? Managed twelve people including counselors and campers with disabilities to provide around the clock care and assistance in all activities. Reviewed camper files to pair with best fitting counselors . Lead team through daily activities and boosted team morale while enforcing camp rules to provide a fun and safe experience for all.
Therapeutic Recreation Services / Core Leader August 2013 - April 2020 / Sacramento, CA
? Organized volunteers to work at events involving persons with developmental disabilities. Made fliers, sent mass emails, and acted as a student ambassador for the organization. Assisted persons with developmental disabilities in fun activities