Nancy Sengphong
no image
Location: Denver, CO, USA
School: University of Colorado Denver
Major: Communication

Nancy Sengphong

NANCY SENGPHONG
------------ · ------------

Dependable and detail-oriented administrative professional with the ability to quickly adapt and learn in dynamic environments. Experience in OPEX, records management, indexing, and customer service. Working knowledge of Microsoft Office, and basic knowledge of Photoshop, Illustrator, InDesign and Premiere Pro.

EDUCATION

AUG 2020
COMMUNICATION, B.A., UNIVERSITY OF COLORADO AT DENVER
• Sociology Minor
• Strategic Communication Certificate

APR 2020
SOCIAL MARKETING CERTIFICATE, HOOTSUITE ACADEMY

EXPERIENCE

JAN 2019 – PRESENT
DRIVER, LYFT
• Offer extensive customer service in high-stress situations
• Maintain a clean and presentable vehicle to retain 5-star rating
• Optimize efficiency by tracking peak times
• Upkeep vehicle maintenance to comply with Lyft safety standards
• Track earnings, mileage, and expenses

MAR 2014 – DEC 2018
DOCUMENT CONTROL SPECIALIST, JACKSON NATIONAL LIFE INSURANCE
• Scanned and tracked all mail and uploaded data to internal tracking database
• Sorted and processed outgoing mail via Pitney Bowes postage and UPS WorldShip machines
• Corrected UPS expense reports to be submitted to department director
• Processed incoming applications, checks, and transfers to meet same-day processing deadlines
• Scanned workable documents into OPEX machines to certify delivery to appropriate departments and queues
• Verified and indexed scanned backend documents
• Records retention and destruction through Iron Mountain and on-site storage
• Indexed microfiche images to aid in mass digitization archival project
• Assisted Marketing, Sales, Compliance, Legal departments with shipping, freight, storage inquiries

JUN 2013 – FEB 2014
PRODUCT TECHNICIAN, BUYMYTRONICS
• Sorted incoming mail and prepared devices for testing stations
• Confirmed incoming products are correctly identified and indexed
• Tested phones, tablets, and cameras to ensure items meet all test and functionality requirements
• Ensured 100% data security by verifying all data is wiped from products
• Packed items for shipment while confirming all orders are correct and complete

SEP 2010 – APR 2013
ENCODER & DATA ENTRY SPECIALIST, DHL GLOBAL FORWARDING
• Data entry of customer information and confirmed all information was correct
• Verified customer addresses were valid and any delivery attempts would be receivable
• Sorted incoming packages to be redirected to the next destination
• Weighed, labeled, and packaged outgoing mail while verifying proper postage and preventing underpayment

SKILLS

• Administrative Support
• Customer Service
• Scheduling
• Records Management
• Data Entry
• Billing
• Problem Resolution
• Microsoft Office

REFERENCES

David Weber, DCC Manager, Jackson National Life
------------
------------

Jim Cady, DCC Director, Jackson National Life
------------
------------

marketing, social media, digital media, communication,