Nancy K. Galvan Resume
Motivated Customer Service Representative with over 5 years experience in a fast paced, team based environment. Driven and proven successful at achieving established targets and team goals. Personable and professional communication with fluency in Spanish.
SKILLS
° Bilingual “Spanish
° Public Speaking
° Customer relations
° Clerical support
° Inventory control
° High-energy attitude
° Credit card payment processing
° Customer service
° Microsoft Office expertise
° Quality control
° Social media management
° Schedule mastery
EXPERIENCE
Marketing Manager / Inovit Inc - Rosemead , CA 10/2019 - 12/2019
° Managed social media campaigns and accounts for diverse range of clientele.
° Executed optimal sales strategies to achieve commercial goals for all markets.
° Researched market competitors to identify potential new products and service opportunities.
Customer Service Representative / Caliber Collision - Pasadena , CA 04/2019 - 10/2019
° Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
° Informed customers about billing procedures, processed payments and provided payment option setup assistance.
° Cross-trained staff members, resulting in an increase in customer satisfaction ratings.
° Evaluated customer account information to assess current issues and determine potential solutions.
Customer Experience Specialist / Tesla Inc. - La Brea, CA 11/2018 - 04/2019
° Capitalized on opportunities to enhance customer experiences and bring in repeat business.
° Achieved top satisfaction, retention and referral rankings on consistent basis.
° Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
° Delivered production schedules to sales team to provide established timeframes for Test Drives.
Service Advisor / Toyota Motor Sales, USA - Cerritos, CA 02/2017 - 08/2018
° Welcomed incoming individuals and ascertained needs by asking open-ended questions.
° Recommended additional, useful services to customers, which helped to increase overall sales.
° Set up repair appointments to meet customer needs and resolve key concerns.
° Documented and scoped actions taken to resolve issues after service calls.
° Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
° Executed outbound calls each week to existing customers, resulting in increase in sales.
EDUCATION AND TRAINING
John Glenn High School, Norwalk CA - Norwalk, CA 06/2013 High School Diploma
Universal Technical Institute of Long Beach CA - Long Beach, CA Automotive Mechanics
Motivated Customer Service Representative with over 5 years experience in a fast paced, team based environment. Driven and proven successful at achieving established targets and team goals. Personable and professional communication with fluency in Spanish.
SKILLS
° Bilingual “Spanish
° Public Speaking
° Customer relations
° Clerical support
° Inventory control
° High-energy attitude
° Credit card payment processing
° Customer service
° Microsoft Office expertise
° Quality control
° Social media management
° Schedule mastery
EXPERIENCE
Marketing Manager / Inovit Inc - Rosemead , CA 10/2019 - 12/2019
° Managed social media campaigns and accounts for diverse range of clientele.
° Executed optimal sales strategies to achieve commercial goals for all markets.
° Researched market competitors to identify potential new products and service opportunities.
Customer Service Representative / Caliber Collision - Pasadena , CA 04/2019 - 10/2019
° Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
° Informed customers about billing procedures, processed payments and provided payment option setup assistance.
° Cross-trained staff members, resulting in an increase in customer satisfaction ratings.
° Evaluated customer account information to assess current issues and determine potential solutions.
Customer Experience Specialist / Tesla Inc. - La Brea, CA 11/2018 - 04/2019
° Capitalized on opportunities to enhance customer experiences and bring in repeat business.
° Achieved top satisfaction, retention and referral rankings on consistent basis.
° Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
° Delivered production schedules to sales team to provide established timeframes for Test Drives.
Service Advisor / Toyota Motor Sales, USA - Cerritos, CA 02/2017 - 08/2018
° Welcomed incoming individuals and ascertained needs by asking open-ended questions.
° Recommended additional, useful services to customers, which helped to increase overall sales.
° Set up repair appointments to meet customer needs and resolve key concerns.
° Documented and scoped actions taken to resolve issues after service calls.
° Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
° Executed outbound calls each week to existing customers, resulting in increase in sales.
EDUCATION AND TRAINING
John Glenn High School, Norwalk CA - Norwalk, CA 06/2013 High School Diploma
Universal Technical Institute of Long Beach CA - Long Beach, CA Automotive Mechanics