Nagy Resume
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Nagy Resume

Erika L. Nagy
1508 Pullman Drive – Severn, MD 21144
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ADMINISTRATIVE REPRESENTATIVE-COORDINATOR-CASE MANAGEMENT
Dynamic and progressive-minded individual dedicated to completing assigned projects on time and on budget. Consistently successful in blending creative and administrative abilities to deliver seamless events function well in a multidimensional role and can perform under a great deal of pressure. Reliable and strong team member, coupled with proved ability to work independently. Interacts well with a wide range of people and staff in order to expedite tasks.

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KEY COMPETENCIES
? Proficient in the Microsoft Programs: Access, Excel, PowerPoint, Publisher, Word
? Social Events Coordination/Scheduling
? ADP Payroll Software Support
? Adobe Acrobat, Outlook Email/Calendars
? Excellent time management and organizational skills
? Good communication and presentation skills
? Able to gather and interpret information for business research
? Commercially aware and customer-focused
? Positive and adaptable approach to problem solving
? Budgeting and financial management
? Employee training
? Ability to multi-task and make fast and accurate decisions to manage and disseminate workflow
? Proven ability to reassure customers and co-workers and diffuse difficult situations

PROFESSIONAL EXPERIENCE
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IT WORKS LEARNING CENTER 2018-Present
Program Coordinator
• Resolve student and/or instructor issues
• Create payment plans for tuition paying students
• Compose monthly employment reports for director and sponsoring partners
• Run case search and submit federal background checks
• Support in recruitment for applicants and class selection
• Administer TABE testing during information sessions
• Conduct interviews/information sessions/student graduations
• Assist students in finding employment
• Submit weekly timesheets to the Department of Social Services
• Liaison between students, teachers and various vendors
• Coordinate upcoming class schedules


DMI 2016-2018
Employee Resources Assistant
• Download/collect/review all new hire paperwork; follow-up as necessary
• Scan/save/file all I-9 documentation
• Special Investigator meetings
• ADP user support (employee personal information/payroll/benefits)
• Point of contact for HR hotline
• Create meeting minutes for HR weekly staff meetings
• Handle all verification of employment requests
• Responsible for auditing all projects
• Main point of contact for employee term scanning project
• Incumbent capture/on-boarding/EAF support
• Track all out-processing emails and termed employees in various spreadsheets
• Update term tracker/create all folders
• Supply tracking/inventory
• Remain compliant with legal requirements
• Trainings administrator
• Social events coordinator


FAMILY CRISIS CENTER 2015-2016
Shelter Counselor
• Provide case management to residences staying in shelter. Meet weekly with clients to establish goals, create resumes, job search, job training, provide referrals and resources, obtain housing, complete safety plan, and give trauma-informed counseling and crisis services.
• Follow-up with past residences with after care; ensuring safety plan is implemented and connecting clients with local resources.
• Ensure safety and confidentiality at high occupancy shelter (30-50 people) by monitoring incoming and outgoing residencies and screening intakes.
• Answer shelter hotline to determine shelter services and provide information and resources.
• Answer lethality phone line (lethality line is an outreach attempt to victims/survivors in high risk situations; it is specific with only police officers and CPS workers knowing telephone number). Provide education on endangerment with domestic violence, offer shelter, provide safety plan, and connect victim with victim advocacy outreach staff.
• Clean and set up future residence’s room to provide welcoming environment with all basic necessities met.
• Collaborate with shelter director and staff to provide appropriate services for clients
• Resolve conflicts to determine fair and just community living environment


FIDELITY MECHANICAL SERVICES 2012-2015
Service Coordinator/Dispatcher/Team Leader
• Dispatch service technicians and schedule team labor
• Serve as customer service point of contact
• Process work tickets to include payroll, verbiage, charges and ticket closings
• Manage technician payroll
• Prepare batch processing
• Prepare and issue invoices
• Develop quotes in support of team operations
• Provide administrative support to team members as needed
• Manage tech expenses, inventory and personal tool account
• Prepare and manage monthly billing spreadsheet
• Assist and support other team leaders when needed or in their absence
• Schedule quarterly/semi-annual/annual maintenance
• Manage and dispatch emergency calls based on urgency/importance


REZNICK GROUP, P.C.-Bethesda, MD
Office Services Assistant/Administrative Staff 2006 – 2011
? Responsible for all of the data entry
? Interacted with offsite vendor to make, change, or cancel orders; as well as quality assurance for storing files
? Performed all clerical duties including request orders, sorting, organizing and filing, sending faxes
? Trained fellow employees in tasks within the data entry duties
? Scan and overlooked all client files due to the firm going paperless, quality control was very critical in this process, as well as time management and organization
? Responsible for all file room duties; including the logging method (in/out) of files
? Ability to support an office, clients, and fellow employees
? Accountable for scanning all invoices from multiple vendors
? Handle all courier requests/packages to and from office
? Responsible for handling administrative requests
? Receptionist duties include; answering phones, scheduling appointments, directing clients to various employees, maintaining numerous calendars/training and interview schedules
? Creating and preparing numerous spreadsheets for projects for various teams
? Maintaining firm parking on a monthly basis (sign-ups/coordination with Payroll/distribution)
? Social/Office events coordinator

MONTGOMERY COUNTY DEPARTMENT OF RECREATION
Camp Director 2006
? Responsible for an entire program consisting of 50-60 campers and 5-6 counselors.
? Had daily communication with parents and guardians related to child status and forthcoming activities
? Created a newsletter every two weeks that was sent home with campers, including a weekly schedule of activities, field trips, and parties
? Administered all phone calls, health issues and First Aid concerns, i.e. would call home if child was sick or got hurt, applied CPR/First Aid knowledge and training to kids who got injured at camp
? Created a day to day schedule of activities that needed to be fulfilled by the staff and campers

EDUCATION
SOUTHERN NEW HAMPSHIRE UNIVERSITY – Manchester, NW
Bachelor of Arts– Psychology
Graduation – May 2018

MONTGOMERY COLLEGE-Germantown, MD
Associate of Arts
Graduation – December 2009

VOLUNTEER EXPERIENCE

NAMI Metropolitan Baltimore – Baltimore, MD
YWCA of Anne Arundel County – Glen Burnie, MD
CASA of Anne Arundel County – Annapolis, MD