Myra Robertson
MYRA ROBERTSON
2750 W Wigwam Ave Apt 2240, Las Vegas NV 89123
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OBJECTIVE
Call Centers/Administrative Assist/Clerical/Data Entry/Customer Service/Order filler
SKILLS
20 years in Administrative and Customer Service Team player Inbound Calls
Type 55wpm Fax and Email Dispatch
Data Entry 11000 Keystrokes Multi-Task Resolves questions
Micro Manage Process applications Record and Verify
2010 Word, Excel PowerPoint, and Access Written and verbal skills Focus and Productive
WORK EXPERIENCE
Broadpath
Member Service 2017-2019
Work from home for Ambetter Affordable Care Act and follow the Compliance under Centene. Take inbound calls from members regarding their medical benefits. HIPAA verified callers and updates their files. Assist billing question about their claims and made premium payments as required. Transferred and referred to appropriate department as needed. Educate on how to navigate to their portal online.
APAC/EGS
Prior Authorization Representative 2013-2017
Work from home with Express Script Pharmaceutical. Take inbound calls from doctor’s office, hospitals, pharmacy and beneficiary checking the coverage for medication. HIPPA verified, check rejections on drugs, and research benefit plans. Check if medication is covered, if require authorization create a case for processing. Call out for research, verify information on beneficiary, and transfer calls to appropriate departments as needed.
U-Haul
Roadside Assistance 2013 – Present
Work from home take inbound calls from customer who had reserved U-Haul trucks and trailers when they have breakdowns and accident reports. Gather general information and create files send a vendor out for assistance. Transfer calls to appropriate departments. Use mapping, dispatching, Instant Messaging and email to communicate with managers, repair shop managers and assistance though out internal office.
Money Management Inc., Phoenix, AZ
First Contact Specialist I 2009 - 2013
Work for a non-profit Consumer Credit Counseling Agency. Inbound calls from clients who need assistance with debt and budgeting, delinquency in housing or filing for bankruptcy. Verified clients information answered general questions and route calls to appropriate department, scheduled appointments as needed, took notes. Tracked and kept records of my QA scorecards. Checked email daily for updates using Microsoft Outlook and data entry.
Aramark, Phoenix, AZ
Reservation, National Parks 2008-Seasonal
Register customers that visit the National Parks throughout the United States. Created itinerary at lodges and campgrounds and mailed, faxed, and emailed them to customers and data entry.
NCS Pearson, Phoenix, AZ
Information Specialist/Transportation/Financial Aid/Medicare Security Administration 2002-2004
Assigned work with federal contractors in different departments. Created itineraries for TSA for interviews and testing thought out United States. Answered questions for college student’s FAFSA applications applying for Pell Grant and enrolled beneficiary’s for prescriptions under Medicare and Medicaid. Used Access database daily, read scripts and instructed information as needed for any candidate questions. Prepared and kept track on calls using tallies sheets and booking logs and data entry.
EDUCATION
Phoenix College, Phoenix, AZ - 2010 – Present – Medical Coding Balboa High School, San Francisco, CA 1982 – Major Business
MYRA ROBERTSON
2750 W Wigwam Ave Apt 2240 Las Vegas NV 89123
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To Whom It May Concern:
I am very interested in obtaining a position as Work at Home-Sales & Service Rep-Nevada
I heard about your job placement through the website. Enclosed please find my resume for your review.
I’m a team player who can administer situations and learn needed skills. I’m seeking a position that is challenging so I can continue to learn and apply new skills to the benefit of the organization.
I would like very much to schedule a personal interview where we can discuss my enthusiasm and qualifications for the position with your company. I can be reach at the address and telephone number listed above.
In the meantime please don’t hesitate to contact me if you have any questions
Very best regards
Myra Robertson
Enclosure
MYRA ROBERTSON
2750 W Wigwam Ave Apt 2240, Las Vegas NV 89123
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------------
OBJECTIVE
Call Centers/Administrative Assist/Clerical/Data Entry/Customer Service/Order filler
SKILLS
20 years in Administrative and Customer Service Team player Inbound Calls
Type 55wpm Fax and Email Dispatch
Data Entry 11000 Keystrokes Multi-Task Resolves questions
Micro Manage Process applications Record and Verify
2010 Word, Excel PowerPoint, and Access Written and verbal skills Focus and Productive
WORK EXPERIENCE
Broadpath
Member Service 2017-2019
Work from home for Ambetter Affordable Care Act and follow the Compliance under Centene. Take inbound calls from members regarding their medical benefits. HIPAA verified callers and updates their files. Assist billing question about their claims and made premium payments as required. Transferred and referred to appropriate department as needed. Educate on how to navigate to their portal online.
APAC/EGS
Prior Authorization Representative 2013-2017
Work from home with Express Script Pharmaceutical. Take inbound calls from doctor’s office, hospitals, pharmacy and beneficiary checking the coverage for medication. HIPPA verified, check rejections on drugs, and research benefit plans. Check if medication is covered, if require authorization create a case for processing. Call out for research, verify information on beneficiary, and transfer calls to appropriate departments as needed.
U-Haul
Roadside Assistance 2013 – Present
Work from home take inbound calls from customer who had reserved U-Haul trucks and trailers when they have breakdowns and accident reports. Gather general information and create files send a vendor out for assistance. Transfer calls to appropriate departments. Use mapping, dispatching, Instant Messaging and email to communicate with managers, repair shop managers and assistance though out internal office.
Money Management Inc., Phoenix, AZ
First Contact Specialist I 2009 - 2013
Work for a non-profit Consumer Credit Counseling Agency. Inbound calls from clients who need assistance with debt and budgeting, delinquency in housing or filing for bankruptcy. Verified clients information answered general questions and route calls to appropriate department, scheduled appointments as needed, took notes. Tracked and kept records of my QA scorecards. Checked email daily for updates using Microsoft Outlook and data entry.
Aramark, Phoenix, AZ
Reservation, National Parks 2008-Seasonal
Register customers that visit the National Parks throughout the United States. Created itinerary at lodges and campgrounds and mailed, faxed, and emailed them to customers and data entry.
NCS Pearson, Phoenix, AZ
Information Specialist/Transportation/Financial Aid/Medicare Security Administration 2002-2004
Assigned work with federal contractors in different departments. Created itineraries for TSA for interviews and testing thought out United States. Answered questions for college student’s FAFSA applications applying for Pell Grant and enrolled beneficiary’s for prescriptions under Medicare and Medicaid. Used Access database daily, read scripts and instructed information as needed for any candidate questions. Prepared and kept track on calls using tallies sheets and booking logs and data entry.
EDUCATION
Phoenix College, Phoenix, AZ - 2010 – Present – Medical Coding Balboa High School, San Francisco, CA 1982 – Major Business
MYRA ROBERTSON
2750 W Wigwam Ave Apt 2240 Las Vegas NV 89123
------------
------------
To Whom It May Concern:
I am very interested in obtaining a position as Work at Home-Sales & Service Rep-Nevada
I heard about your job placement through the website. Enclosed please find my resume for your review.
I’m a team player who can administer situations and learn needed skills. I’m seeking a position that is challenging so I can continue to learn and apply new skills to the benefit of the organization.
I would like very much to schedule a personal interview where we can discuss my enthusiasm and qualifications for the position with your company. I can be reach at the address and telephone number listed above.
In the meantime please don’t hesitate to contact me if you have any questions
Very best regards
Myra Robertson
Enclosure