My Resume
CURRICULUM VITAE
Mr. Khalid Abdul-Jabar
______________________________________________________________________________
Address: 2 CC Eccles Housing Scheme East Bank, Demerara.
MARITAL STATUS: Single
DATE OF BIRTH: 3rd December, 1993.
NATIONALITY: Guyanese
EDUCATION: St Mary’s High & University of Guyana
QUALIFICATION: CXC (CSEC) GRADE YEAR
English A II 2010
English B II 2010
Principles of Business II 2010
Science II 2010
Human & Social Biology II 2010
Social Studies II 2010
Geography III 2010
Mathematics VI 2010
University of Guyana- Undergraduate degree in public management (Present)
Six Sigma – White and Green belt
Certified learning and development professional in facilating adult learning (2016)
Certified Peer Educator (2016)
EXPERIENCE: Customer Service Rep at Qualfon Guyana Inc. Oct-2013 Dec – 2013] June]
Responsible for providing excellent customer service, courtesy, professionalism & great customer experience via inbound calls and emails aiding in the company’s growth by continually delivering excellent performance.
Trainer at Qualfon [December-2013 – October-2015]
Tasked with training and developing CSRs to meet and exceed client expectations providing feedback to ensure the positive growth of all such individuals and tracking the said information, to aid in the creation of action plans geared at the improvement and development of these individuals, to ensure that performance reaches & exceeds all outlined standards.
Training Coordinator at Qualfon [October-2015 – 2017]
Tasked with planning and organizing training, ensuring overall understanding and completion of modules, creating of training material to target general and specific behaviors, training and developing of support staff and CSRs, ensuring 100% completion of all mandated client training by designated due date and acting as a direct liaison between the client and qualfon for all training related matters.
Shift Manager at Qualfon [October-2017 – April 2020]
Tasked with Overseeing complete shift and management of call center systems, technologies and strategies that support operations. Monitoring and execution of business plans to meet the department and center's business operation expectations. Personnel supervision and meeting all organizational functions and standards for the call center.
Shift Manager at Express Intl [November-2018 – January 2019]
Tasked with Overseeing complete shift and management of call center systems, technologies and strategies that support operations. Monitoring and execution of business plans to meet the department and center's business operation expectations. Personnel supervision and meeting all organizational functions and standards for the call center.
REFERENCE: Orin Clarke
Operations Manager
Qualfon Guyana Inc.
O------------
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Sekou Meusa
Director
Qualfon Guyana Inc.
S------------
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CURRICULUM VITAE
Mr. Khalid Abdul-Jabar
______________________________________________________________________________
Address: 2 CC Eccles Housing Scheme East Bank, Demerara.
MARITAL STATUS: Single
DATE OF BIRTH: 3rd December, 1993.
NATIONALITY: Guyanese
EDUCATION: St Mary’s High & University of Guyana
QUALIFICATION: CXC (CSEC) GRADE YEAR
English A II 2010
English B II 2010
Principles of Business II 2010
Science II 2010
Human & Social Biology II 2010
Social Studies II 2010
Geography III 2010
Mathematics VI 2010
University of Guyana- Undergraduate degree in public management (Present)
Six Sigma – White and Green belt
Certified learning and development professional in facilating adult learning (2016)
Certified Peer Educator (2016)
EXPERIENCE: Customer Service Rep at Qualfon Guyana Inc. Oct-2013 Dec – 2013] June]
Responsible for providing excellent customer service, courtesy, professionalism & great customer experience via inbound calls and emails aiding in the company’s growth by continually delivering excellent performance.
Trainer at Qualfon [December-2013 – October-2015]
Tasked with training and developing CSRs to meet and exceed client expectations providing feedback to ensure the positive growth of all such individuals and tracking the said information, to aid in the creation of action plans geared at the improvement and development of these individuals, to ensure that performance reaches & exceeds all outlined standards.
Training Coordinator at Qualfon [October-2015 – 2017]
Tasked with planning and organizing training, ensuring overall understanding and completion of modules, creating of training material to target general and specific behaviors, training and developing of support staff and CSRs, ensuring 100% completion of all mandated client training by designated due date and acting as a direct liaison between the client and qualfon for all training related matters.
Shift Manager at Qualfon [October-2017 – April 2020]
Tasked with Overseeing complete shift and management of call center systems, technologies and strategies that support operations. Monitoring and execution of business plans to meet the department and center's business operation expectations. Personnel supervision and meeting all organizational functions and standards for the call center.
Shift Manager at Express Intl [November-2018 – January 2019]
Tasked with Overseeing complete shift and management of call center systems, technologies and strategies that support operations. Monitoring and execution of business plans to meet the department and center's business operation expectations. Personnel supervision and meeting all organizational functions and standards for the call center.
REFERENCE: Orin Clarke
Operations Manager
Qualfon Guyana Inc.
O------------
------------
Sekou Meusa
Director
Qualfon Guyana Inc.
S------------
------------