My resume
EDUCATION
Boston University Questrom School of Business; Boston,MA
Bachelor of Science in Business Administration; Concentration in Finance
Cumulative GPA: 3.29
Fudan University School of Social Development & Public Policy; Shanghai, China BU Shanghai Internship Study Abroad Program, Business/Economics Track
FULL-TIME WORK EXPERIENCE Bank of America; Boston, MA
Sept 2011 - May 2015
Jan 2014-June 2014 Aug 2019 - Present
Relationship Manager
• Manage a portfolio of clients by providing exceptional client care with industry leading products, services, and education
• Recognize opportunities to connect with experts including small business consultants, mortgage lenders, and investment
advisors for clients who need specialized financial expertise and knowledge
• Identify solutions for new and existing clients by applying strong critical thinking and problem solving skills to meet
clients’ changing life priorities and needs
• Provide notary services as a commissioned public notary for the state of MA
Webster Bank; Boston, MA Jan 2018 – Jul 2019 Universal Banker
• Maintained operational excellence and superior customer service by accurately and efficiently processing routine banking transactions at a banker work station and servicing urgent customer requests
•
• Marketed a full range of consumer and small business banking services to existing and potential customers through proactive techniques such as lobby leadership, outbound telemarketing calls, marketing campaigns, on-site visits, or in banking center events
• Utilized sales techniques to uncover customer needs and match to the bank's products and services to meet or exceed established sales goals to support overall sales objectives.
Seoul Scholars International School; Seoul, South Korea May 2015 – Sept 2017
AP Economics & English Instructor
• Prepared lesson plans and taught students in 6th-12th grade for AP Economics, English Literature, Accelerated Reading,
and SAT preparatory classes while adhering to American Common Core Educational Standards
• Supervised afterschool extra-curricular clubs and activities including Dance and Vision Care Community Service Clubs
• Mentored and received mentorship from a Head Teacher throughout the Teacher Ready program for certification
INTERNSHIP EXPERIENCE
Gaotime, Co.; Shanghai, China January 2014 – May 2014 Office Intern
• Provided a variety of support for the CEO in his efforts for merging with Microsoft China by preparing industry reports and arranging domestic travel as needed
• Took initiative by keeping the office supplies room and kitchen tidy and assisted in ordering inventory regularly
Ernst & Young; Seoul, South Korea May 2013 – June 2013 Transaction Advisory Services Intern
• Assisted in creating a proposal for the sale of stake in a Mexico power plant and other similar projects as needed
• Prepared a Powerpoint presentation for upper management after researching Public-Private Partnership opportunities
located abroad
OTHER SKILLS
Computer: Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; Familiar with Salesforce Foreign Language: Fluent in Korean; conversational Mandarin, dance (Kpop and hip hop)
EDUCATION
Boston University Questrom School of Business; Boston,MA
Bachelor of Science in Business Administration; Concentration in Finance
Cumulative GPA: 3.29
Fudan University School of Social Development & Public Policy; Shanghai, China BU Shanghai Internship Study Abroad Program, Business/Economics Track
FULL-TIME WORK EXPERIENCE Bank of America; Boston, MA
Sept 2011 - May 2015
Jan 2014-June 2014 Aug 2019 - Present
Relationship Manager
• Manage a portfolio of clients by providing exceptional client care with industry leading products, services, and education
• Recognize opportunities to connect with experts including small business consultants, mortgage lenders, and investment
advisors for clients who need specialized financial expertise and knowledge
• Identify solutions for new and existing clients by applying strong critical thinking and problem solving skills to meet
clients’ changing life priorities and needs
• Provide notary services as a commissioned public notary for the state of MA
Webster Bank; Boston, MA Jan 2018 – Jul 2019 Universal Banker
• Maintained operational excellence and superior customer service by accurately and efficiently processing routine banking transactions at a banker work station and servicing urgent customer requests
•
• Marketed a full range of consumer and small business banking services to existing and potential customers through proactive techniques such as lobby leadership, outbound telemarketing calls, marketing campaigns, on-site visits, or in banking center events
• Utilized sales techniques to uncover customer needs and match to the bank's products and services to meet or exceed established sales goals to support overall sales objectives.
Seoul Scholars International School; Seoul, South Korea May 2015 – Sept 2017
AP Economics & English Instructor
• Prepared lesson plans and taught students in 6th-12th grade for AP Economics, English Literature, Accelerated Reading,
and SAT preparatory classes while adhering to American Common Core Educational Standards
• Supervised afterschool extra-curricular clubs and activities including Dance and Vision Care Community Service Clubs
• Mentored and received mentorship from a Head Teacher throughout the Teacher Ready program for certification
INTERNSHIP EXPERIENCE
Gaotime, Co.; Shanghai, China January 2014 – May 2014 Office Intern
• Provided a variety of support for the CEO in his efforts for merging with Microsoft China by preparing industry reports and arranging domestic travel as needed
• Took initiative by keeping the office supplies room and kitchen tidy and assisted in ordering inventory regularly
Ernst & Young; Seoul, South Korea May 2013 – June 2013 Transaction Advisory Services Intern
• Assisted in creating a proposal for the sale of stake in a Mexico power plant and other similar projects as needed
• Prepared a Powerpoint presentation for upper management after researching Public-Private Partnership opportunities
located abroad
OTHER SKILLS
Computer: Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; Familiar with Salesforce Foreign Language: Fluent in Korean; conversational Mandarin, dance (Kpop and hip hop)