My Resume
Veronica Rogers
10309 Mockingbird Avenue
Apple Valley, CA 92308
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V------------
OBJECTIVE: To obtain a position where I can utilize my experience and maximize my skills in helping others to achieve their goals.
SUMMERY OF QUALIFICATIONS
? Demonstrated competence in 12 Core Functions
? Familiarity with 12 Step Program
? Excellent Research and Writing Skills
? Strong Communication, Problem Solving Skills
? Proficient in MS Office, Excel/Word/AS400 Systems/Publisher/Startel
? Average Typing Speed of 61 WPM
? Certified in Hospital/Healthcare Occupations
? Strong Caregiving experience
? Licensed Real Estate Agent
? Ability to Multi-task
? Excellent Customer Service Skills
? Ability to Properly Handle Escalated Calls
? Strong Attention to Detail
? Understanding of Medical Terminology
EDUCATION
AROGSY UNIVERSITY – Online
AA Psychology / Human Services - August 2013 – June 2016
ICDC COLLEGE
Alcohol and Drug Counseling Diploma - Culver City, CA - June 2011- April 2012
Rockwell Institute – Online
California Real Estate Licensure - October 2004
Victor Valley Regional Occupational Program - Victorville, CA
Certificate in Hospital/Healthcare Occupations - September 1995
PROFESSIONAL EXPERIENCE
Refresh Smart Home – Apple Valley, CA
Customer Service Representative/Company Trainer September 2017 – Present
• Greet and interact with customers in a polite, positive, and professional manner.
• Work with other customer service representatives to support overall team sales, and service all inquiries with the same level of professionalism and timeliness in all communications.
• Handle incoming and outgoing telephone calls, email requests and chat requests in a timely manner, communicate professionally with customers, vendors, etc.,
• Communicate clearly with customers via telephone, email, and chat
• Develop extensive knowledge of installation and pricing structures
• Regular use of Fresh Desk, House Call, Slack, and other software as needed
• Data Entry (inventory management on air table, point system on Refresh Pro Dashboard, feedback email requests to customers, statistics, etc.
• Accurately complete necessary data entry, including but not limited to, payment invoice, job summary, etc.
• Regular inventory checks of Refresh Smart Home products, equipment, materials, and supplies
• Create customer profiles and estimates
• Communicate via Slack
• Update information on Refresh Pro Dashboard
• Attend online meetings
• Maintain a clean and organized work environment
• Scheduling of technicians, vendors, contractors, etc
• Answer questions accurately and thorough while explaining and providing detailed product and/or system capabilities and operational instructions to customers
• Work independently without supervision
• Other duties as assigned
GFK/See Level/Intelli-Shop/JMRidgway – All of Southern California
Freelance Auditor/Mystery Shopper July 2003 – Present
• Audit Pricing, determine quality, determine environmental cleanliness, and determine product/store organization
• Conducted covert transactions in order to evaluate customer service, cleanliness, organization, and quality
• Communicate all findings by preparing a final report; discussing findings with auditees and clients.
Proteus Inc. – Adelanto, CA
Energy Program Specialist October 2016 – April 2017
• Promotes to the public and availability of existing energy programs via personal presentations, mailings, etc.
• Recruits and determine eligibility of families under applicable guidelines for available energy conversation projects.
• Provides energy information to customers.
• Completes an assessment, identifying the needs of the customer as they relate to the energy programs and products available.
• Makes appropriate referrals to other energy conservation agencies/programs, if and when needed.
• Travels, as required, to prospective and varied work sites, special training sessions, etc.
• Accountable for any inventory issued, utilizing appropriate forms and procedures
High Desert Center - Victorville, CA
Substance Abuse Counselor December 2011 – April 2012
? Screened potential clients for outpatient care
? Prepared and lead groups focused on Relapse Prevention/ Early Recovery Skills/Life Skills
? Charted and prepared progress notes using DAP format
? Conducted treatment plans, one on one reviews and exit appointments
? Case Management
? Assisted with intake of new clients
? Delivered lectures on ways to overcome substance abuse problems
? Conducted separate counseling sessions for pregnant women and explained them the hazardous effects of narcotic drugs and alcohol on the fetus in the womb
? Conducted counseling sessions for individuals as well as groups and explained them harmful effects of consumption of alcohol and drugs on human body
Cora Staffing - Springfield, UT
Sales Representative February 2010 – March 2012
? Demonstrated and explained products, methods, or services in order to assist customers with purchasing products.
? Modeled the products for customers
? Identified interested and qualified customers in order to provide them with additional information.
? Prepared and altered presentation contents to target specific audiences.
ReeBroker – Hesperia, CA
Realtor May 2008 – March 2016
• Communicated with clients to understand their property needs and preferences
• Preparation of purchase contracts, disclosure documents for escrow and listing contracts
• Provided customer service throughout all stages of property transactions
• Coordinated and fixed appointments with prospective buyers to show them houses and plots
• Acted as liaison between buyers and sellers ensuring positive experience for both parties involved
• Responsible for preparation of contract documents, purchase agreements and closing statements
• Prepared and maintained a list of properties suited to different needs and budgets
• Assisted in the creation of marketing material for properties
• Oversaw the advertising of properties for web & print media
• Ensured that the legal formalities were completed prior to closing date
Apple Valley Communications, Inc. - Apple Valley, CA
Answering Service Operator / Alarm Monitor January 2002 – April 2015
? Monitored and dispatched for fire and burglar alarms
? Coordinated and dispatched roadside assistance for multiple towing companies and the Automobile Association of America
? Customer service
? Processed and posted payments through credit card transactions
? Dispatched appropriated crew to trouble calls
? Worked 4 different towing companies at one time
? Dispatched crews for water emergencies
? Answered multi-line phones and handled trouble calls over the radio
? Responsible to manage the communication network of the organization and provide assistance to the callers by responding to their requests.
? Paid attention to the caller's requests and transferred the incoming calls to concerned authorities or took down the messages on their behalf
? Maintained a computer log with the caller details, time, subject of discussion, concerned authority/department etc. Prepared monthly reports on this information.
* References available upon request
Veronica Rogers
10309 Mockingbird Avenue
Apple Valley, CA 92308
------------
V------------
OBJECTIVE: To obtain a position where I can utilize my experience and maximize my skills in helping others to achieve their goals.
SUMMERY OF QUALIFICATIONS
? Demonstrated competence in 12 Core Functions
? Familiarity with 12 Step Program
? Excellent Research and Writing Skills
? Strong Communication, Problem Solving Skills
? Proficient in MS Office, Excel/Word/AS400 Systems/Publisher/Startel
? Average Typing Speed of 61 WPM
? Certified in Hospital/Healthcare Occupations
? Strong Caregiving experience
? Licensed Real Estate Agent
? Ability to Multi-task
? Excellent Customer Service Skills
? Ability to Properly Handle Escalated Calls
? Strong Attention to Detail
? Understanding of Medical Terminology
EDUCATION
AROGSY UNIVERSITY – Online
AA Psychology / Human Services - August 2013 – June 2016
ICDC COLLEGE
Alcohol and Drug Counseling Diploma - Culver City, CA - June 2011- April 2012
Rockwell Institute – Online
California Real Estate Licensure - October 2004
Victor Valley Regional Occupational Program - Victorville, CA
Certificate in Hospital/Healthcare Occupations - September 1995
PROFESSIONAL EXPERIENCE
Refresh Smart Home – Apple Valley, CA
Customer Service Representative/Company Trainer September 2017 – Present
• Greet and interact with customers in a polite, positive, and professional manner.
• Work with other customer service representatives to support overall team sales, and service all inquiries with the same level of professionalism and timeliness in all communications.
• Handle incoming and outgoing telephone calls, email requests and chat requests in a timely manner, communicate professionally with customers, vendors, etc.,
• Communicate clearly with customers via telephone, email, and chat
• Develop extensive knowledge of installation and pricing structures
• Regular use of Fresh Desk, House Call, Slack, and other software as needed
• Data Entry (inventory management on air table, point system on Refresh Pro Dashboard, feedback email requests to customers, statistics, etc.
• Accurately complete necessary data entry, including but not limited to, payment invoice, job summary, etc.
• Regular inventory checks of Refresh Smart Home products, equipment, materials, and supplies
• Create customer profiles and estimates
• Communicate via Slack
• Update information on Refresh Pro Dashboard
• Attend online meetings
• Maintain a clean and organized work environment
• Scheduling of technicians, vendors, contractors, etc
• Answer questions accurately and thorough while explaining and providing detailed product and/or system capabilities and operational instructions to customers
• Work independently without supervision
• Other duties as assigned
GFK/See Level/Intelli-Shop/JMRidgway – All of Southern California
Freelance Auditor/Mystery Shopper July 2003 – Present
• Audit Pricing, determine quality, determine environmental cleanliness, and determine product/store organization
• Conducted covert transactions in order to evaluate customer service, cleanliness, organization, and quality
• Communicate all findings by preparing a final report; discussing findings with auditees and clients.
Proteus Inc. – Adelanto, CA
Energy Program Specialist October 2016 – April 2017
• Promotes to the public and availability of existing energy programs via personal presentations, mailings, etc.
• Recruits and determine eligibility of families under applicable guidelines for available energy conversation projects.
• Provides energy information to customers.
• Completes an assessment, identifying the needs of the customer as they relate to the energy programs and products available.
• Makes appropriate referrals to other energy conservation agencies/programs, if and when needed.
• Travels, as required, to prospective and varied work sites, special training sessions, etc.
• Accountable for any inventory issued, utilizing appropriate forms and procedures
High Desert Center - Victorville, CA
Substance Abuse Counselor December 2011 – April 2012
? Screened potential clients for outpatient care
? Prepared and lead groups focused on Relapse Prevention/ Early Recovery Skills/Life Skills
? Charted and prepared progress notes using DAP format
? Conducted treatment plans, one on one reviews and exit appointments
? Case Management
? Assisted with intake of new clients
? Delivered lectures on ways to overcome substance abuse problems
? Conducted separate counseling sessions for pregnant women and explained them the hazardous effects of narcotic drugs and alcohol on the fetus in the womb
? Conducted counseling sessions for individuals as well as groups and explained them harmful effects of consumption of alcohol and drugs on human body
Cora Staffing - Springfield, UT
Sales Representative February 2010 – March 2012
? Demonstrated and explained products, methods, or services in order to assist customers with purchasing products.
? Modeled the products for customers
? Identified interested and qualified customers in order to provide them with additional information.
? Prepared and altered presentation contents to target specific audiences.
ReeBroker – Hesperia, CA
Realtor May 2008 – March 2016
• Communicated with clients to understand their property needs and preferences
• Preparation of purchase contracts, disclosure documents for escrow and listing contracts
• Provided customer service throughout all stages of property transactions
• Coordinated and fixed appointments with prospective buyers to show them houses and plots
• Acted as liaison between buyers and sellers ensuring positive experience for both parties involved
• Responsible for preparation of contract documents, purchase agreements and closing statements
• Prepared and maintained a list of properties suited to different needs and budgets
• Assisted in the creation of marketing material for properties
• Oversaw the advertising of properties for web & print media
• Ensured that the legal formalities were completed prior to closing date
Apple Valley Communications, Inc. - Apple Valley, CA
Answering Service Operator / Alarm Monitor January 2002 – April 2015
? Monitored and dispatched for fire and burglar alarms
? Coordinated and dispatched roadside assistance for multiple towing companies and the Automobile Association of America
? Customer service
? Processed and posted payments through credit card transactions
? Dispatched appropriated crew to trouble calls
? Worked 4 different towing companies at one time
? Dispatched crews for water emergencies
? Answered multi-line phones and handled trouble calls over the radio
? Responsible to manage the communication network of the organization and provide assistance to the callers by responding to their requests.
? Paid attention to the caller's requests and transferred the incoming calls to concerned authorities or took down the messages on their behalf
? Maintained a computer log with the caller details, time, subject of discussion, concerned authority/department etc. Prepared monthly reports on this information.
* References available upon request