My resume
James Meany
301-2916 105A NW, Edmonton, AB, T6J 4J4 · Tel:------------
------------ · ------------/in/james-meany
Edmonton based, recognized for proactive responsible decisions involving all aspects of client-facing solutions. Currently seeking a fulfilling position that allows me to utilize my skills and experience with emerging technologies in the sector.
Highlights of Qualifications
Recognized for responsibility and proactive decisions, 5 years high level experience managing IT systems, including ERP (SAP) and Services Systems (Microsoft and Oracle). I hold an Honors B.Sc. in Mobile Applications and Game Development from Technological University Dublin.
Microsoft SharePoint management(Portfolio Management systems), Azure, Microsoft SQL databases (Windows server 2008 OS Windows server 2012 OS, Windows Server 2014 OS), Microsoft SQL Server Management Studio(SSMS), MS office, Release management (RFC, FSC, Application Tracker), Application updates, Bugs/new deployments/Patch management
Experience with Oracle Business Intelligence interface (OBI EE), Oracle Apex suite, Veritas eDiscovery, IIS, DNS, maintaining user security and folder permissions
Experience working with structured process methodologies (ITIL, SCRUM, DEVOPS)
Defect tracking systems such as Bugzilla, JIRA and SAP including the extraction of key data for weekly reporting and KPI tracking
Experience
August 2017 – September 2018
Application Support Analyst, National Asset Management Agency (NAMA) (SQL, HTML, CSS, Java, PowerShell, SDLC, ODI, SharePoint, IIS, Active Directory, Multiple Bespoke Applications)
Teamwork including support, maintaining, configuring, deploying and implementing 20+ key systems and Applications to service core business activities, following the Software development life cycle in an agile environment
Monitoring and completing tasks in the ticketing system
Platforms: Microsoft SQL Server, Azure, Oracle data warehouse, Microsoft SharePoint and various Web application portals. Systems: financial, property/asset, geographical planning document management, and website management.
Evaluated, configured and maintained SQL servers and applications, successfully accomplishing an up-time of 99%, whilst collaborating with colleagues to improve deployment processes, documentation, and technical procedures at an enterprise level
Maintained Disaster Recovery in partnership offsite with IBM for critical applications
Understanding user application issues and requests raised, independent assessment of impact and risks, ownership of the issue, and the implementation of resolution via the ticketing system
Relationship management, internal and external, e.g. manage support from external partners, 3rd party suppliers and contractors for issues that require escalation managing the issue through to resolution
Analyzing potential solutions to meet usability requirements
Maximized performance by staying current with new features and functionality enhancements in the application suite
October 2015 – August 2017
Application Support Technician, SAP - Systems, Applications & Products in Data Processing (ERP, IDS, Active Directory, App Template Refinements, BackEnd Support, Bespoke Applications, SDLC, Splunk)
Internal Corporate Portal Support improving internal knowledge bank with new solutions and improvements, monitoring and completing tasks in the ticketing system
Internal SRM vendor/supplier platform support (ISP system)
IT Direct ticketing back-end system support, resolving cases using analytical, technical and programming skills following support and programming guidelines to meet the current departmental SLA
Customer Relationship Management system support (ICP system) System Analysis and reporting
Business Intelligence reporting system support (NBP / BWP / BOP systems) Ensuring cases are accurately investigated and both the cause and the symptom of the problems are resolved and documented, continuing support when needed
Partner Relationship Management system support (PWP system) Responsible for the customer relationships while acting as Key customer contact post resolution
Internal JAM backend support (Sap Community social media platform)
Internal Identity system support (IDS system) AD group management and support
Achieved a record 98% resolution rate within our second level Kana support team
December 2012 – September 2015
Web Developer, Meany Web Design
(HTML, CSS, Site Template Creation/Adjustments, Customer Support, SDLC, Wordpress)
Specialized in developing websites for small to medium size businesses to gain an online presence.
Developed landing portals and online stores achieving growth for clients through online sales
Continued client consultations regarding design of responsive custom websites
Set up and design of Social media for clients.
Coaching clients to update websites
Education
BSC (Hons) Mobile Applications and Game Development in Computer Science, Technological University Dublin
Through this Bachelor’s degree I gained valuable knowledge in all areas of Computer Science, specializing in Applications.
Skills
Customer Support - 10 years
Incident Management -5 years
Microsoft SQL Servers + Azure – 2 years
Database Administration – 3 Years
Basic knowledge of LinuxUNIX
Experience with C#, Java, JavaScript, HTML5 / CSS, SQL, .net, PowerShell
IT Support -7 Years
SharePoint 2010 Administration – 1 Year
Software development Life cycle – 5 Years
Oracle data warehouse(ODI) – 1 Year
Internet information systems (IIS) 5 Years
Knowledge of ServiceNow, Salesforce, SAP
Network Administration, VOIP Systems
James Meany
301-2916 105A NW, Edmonton, AB, T6J 4J4 · Tel:------------
------------ · ------------/in/james-meany
Edmonton based, recognized for proactive responsible decisions involving all aspects of client-facing solutions. Currently seeking a fulfilling position that allows me to utilize my skills and experience with emerging technologies in the sector.
Highlights of Qualifications
Recognized for responsibility and proactive decisions, 5 years high level experience managing IT systems, including ERP (SAP) and Services Systems (Microsoft and Oracle). I hold an Honors B.Sc. in Mobile Applications and Game Development from Technological University Dublin.
Microsoft SharePoint management(Portfolio Management systems), Azure, Microsoft SQL databases (Windows server 2008 OS Windows server 2012 OS, Windows Server 2014 OS), Microsoft SQL Server Management Studio(SSMS), MS office, Release management (RFC, FSC, Application Tracker), Application updates, Bugs/new deployments/Patch management
Experience with Oracle Business Intelligence interface (OBI EE), Oracle Apex suite, Veritas eDiscovery, IIS, DNS, maintaining user security and folder permissions
Experience working with structured process methodologies (ITIL, SCRUM, DEVOPS)
Defect tracking systems such as Bugzilla, JIRA and SAP including the extraction of key data for weekly reporting and KPI tracking
Experience
August 2017 – September 2018
Application Support Analyst, National Asset Management Agency (NAMA) (SQL, HTML, CSS, Java, PowerShell, SDLC, ODI, SharePoint, IIS, Active Directory, Multiple Bespoke Applications)
Teamwork including support, maintaining, configuring, deploying and implementing 20+ key systems and Applications to service core business activities, following the Software development life cycle in an agile environment
Monitoring and completing tasks in the ticketing system
Platforms: Microsoft SQL Server, Azure, Oracle data warehouse, Microsoft SharePoint and various Web application portals. Systems: financial, property/asset, geographical planning document management, and website management.
Evaluated, configured and maintained SQL servers and applications, successfully accomplishing an up-time of 99%, whilst collaborating with colleagues to improve deployment processes, documentation, and technical procedures at an enterprise level
Maintained Disaster Recovery in partnership offsite with IBM for critical applications
Understanding user application issues and requests raised, independent assessment of impact and risks, ownership of the issue, and the implementation of resolution via the ticketing system
Relationship management, internal and external, e.g. manage support from external partners, 3rd party suppliers and contractors for issues that require escalation managing the issue through to resolution
Analyzing potential solutions to meet usability requirements
Maximized performance by staying current with new features and functionality enhancements in the application suite
October 2015 – August 2017
Application Support Technician, SAP - Systems, Applications & Products in Data Processing (ERP, IDS, Active Directory, App Template Refinements, BackEnd Support, Bespoke Applications, SDLC, Splunk)
Internal Corporate Portal Support improving internal knowledge bank with new solutions and improvements, monitoring and completing tasks in the ticketing system
Internal SRM vendor/supplier platform support (ISP system)
IT Direct ticketing back-end system support, resolving cases using analytical, technical and programming skills following support and programming guidelines to meet the current departmental SLA
Customer Relationship Management system support (ICP system) System Analysis and reporting
Business Intelligence reporting system support (NBP / BWP / BOP systems) Ensuring cases are accurately investigated and both the cause and the symptom of the problems are resolved and documented, continuing support when needed
Partner Relationship Management system support (PWP system) Responsible for the customer relationships while acting as Key customer contact post resolution
Internal JAM backend support (Sap Community social media platform)
Internal Identity system support (IDS system) AD group management and support
Achieved a record 98% resolution rate within our second level Kana support team
December 2012 – September 2015
Web Developer, Meany Web Design
(HTML, CSS, Site Template Creation/Adjustments, Customer Support, SDLC, Wordpress)
Specialized in developing websites for small to medium size businesses to gain an online presence.
Developed landing portals and online stores achieving growth for clients through online sales
Continued client consultations regarding design of responsive custom websites
Set up and design of Social media for clients.
Coaching clients to update websites
Education
BSC (Hons) Mobile Applications and Game Development in Computer Science, Technological University Dublin
Through this Bachelor’s degree I gained valuable knowledge in all areas of Computer Science, specializing in Applications.
Skills
Customer Support - 10 years
Incident Management -5 years
Microsoft SQL Servers + Azure – 2 years
Database Administration – 3 Years
Basic knowledge of LinuxUNIX
Experience with C#, Java, JavaScript, HTML5 / CSS, SQL, .net, PowerShell
IT Support -7 Years
SharePoint 2010 Administration – 1 Year
Software development Life cycle – 5 Years
Oracle data warehouse(ODI) – 1 Year
Internet information systems (IIS) 5 Years
Knowledge of ServiceNow, Salesforce, SAP
Network Administration, VOIP Systems