My resume
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My resume



Erin Morgan

4020 Forest View ct ne
Cedar Rapids, IA 52411
Phone:------------
E-Mail: ------------

Professional Summary:

Reliable Assistant Customer Service Manager proficient in team and operational leadership. Enthusiastic about supporting business success. A friendly team player with a knack for building productive working relationships. Extensive cash handouts ling experience. Successful at converting calls into new sales. always upbeat and ready to start the day with other a smile. Somebody that can be relayed on no matter the task at hand or to help any customer needing help. Energetic and reliable. Able to build long term relationships with customers and connection with them to keep them our customers and coming back!

Skills:
•Team management
•Training programs
•Customer service
•Strong organizational skills
•Superior communication skills
•Opening/closing procedures
•Telecommunication skills
•Superb sales professional
•Invoice processing
•Large cash/check deposits expert
•Flexible scheduling
•Cash handling accuracy
•Superior organization skills
•Customer service expert


Experience:

-June 2018 to present
Dicks sporting goods
Cedar Rapids Iowa
Customer service supervisor
* Answered customer requests with friendly, knowledgeable service and support.
* Took full advantage of upsell opportunities with new and potential customers.
* Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
* Excelled in exceeding daily credit card application goals.
* Cross-trained and provided back-up for other customer service representatives when needed.
* Opened and closed the store, which included counting cash drawers and making bank deposits.


-April 2017 to April 2018
Thomas L Cardella & Associates Cedar Rapids, IA
Sales representative and customer service
I call current or new customers about our services and promotions. Interact with many customers and there accounts. Going over how much they pay. When they can get installed. Building people's orders for them.?

-March 2017 to April 2017
KFC Cedar Rapids, IA
Cashier. Cook
Prepared a lot of the food. Cleaned the store before and after hours. Dealt with money on the register a lot. Helped with customers. Maintained outside look as well as inside

-January 2017 to March 2017
Hardee's Cedar Rapids, IA
Cashier. Cook.
Prepared food. Cut and wrapped items. Cleaned the store often including inside and outside. Helped with customers food in drive through and as the front register. Was able to helped with paperwork when needed to?

-October 2015 to July 2016
Rose Haven Nursing Home Marengo, IA
Kitchen and calling
I helped with making drinks. Making food. Talked one on one with the residents at the nursing home while passing out food and drinks. Helped the manager with paper work

Education:

May 2015 Kennedy High School Cedar Rapids, IA
High School Diploma
* 3.8 GPA
* Ranked in top 60 of class of 386
* Graduated with honors
* Membe: Japanese club
* Sports: soccer, volleyball and fitness
* Awarded: four years math and science, four years japanese