My CV
My CV

Dipesh Shrestha
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SUMMARY
An energetic, talented and ambitious IT support technician with a strong technical background who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies & able to pay a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objective. Possessing a good team spirit, deadline orientated and having the ability to organize and present complex solution clearly and accurately.

Looking for a suitable IT Support Technician Position with a successful and dynamic company that offers room for progression.
CERTIFICATIONS:
CompTIA A+ Certified Sep 2015
Microsoft Certified System Associate (MCSA) Certified Feb 2016

EDUCATION:
School Leaving Certificate (SLC) JUN 2006
Shree Nepal National Secondary School

General Education Development (GED) FEB 2017
Celeron Institute Academy
EXPERIENCE:
Computer Point Nepal Pvt LTD Jan 2008 to 2012
IT Desktop Support
Responsibilities:
� Responsible for installation and maintenance of IT equipment including (but not restricted to) Printers, Scanners, workstations. Supporting Customers using remote access technologies and also by visiting client sites.



The Dwarika�s Hotel Pvt LTD, Kathmandu Nepal Feb 2012 to Mar 2016
IT Officer
Duties:
� Diagnosis of desktop, application, networking and infrastructure issue. Experience of supporting a wide and varied client base.
� Troubleshooting�s PC laptop devices.
� Installation and support of Hardware & Network Devices. Maintaining a log of all problems detected and system backups.
� Working closely with Hardware Parts and Software supplier�s to resolve operational issues.
� For supporting : Windows XP/ Vista/Windows7/8/10 office 2003/2007 and 2010 windows server, Active Directory management Exchange 2003/2007, Backup products, DNS/DHCP,TCPIIP, Ethernet, wireless router and firewall configuration.


INTERNET CAFE 24, IT Services & Computer Repairs, Aug 6th 2016 to Mar 23rd 2017
Printer Support
Alondra Blvd, Norwalk, CA 90650
Manager: Sunil Pandey
Phone: ------------


� Secure Access to Internet
� Desktop PC and Laptop Repair
� Documentation Print
� Visiting client sites
� Client Printer setup LPT Port and USB Port
� Hard Drive Back Up and Data Recovery
� Software and Application Installation




Exemplis LLC Buena Park, June 5th 2017
6280 Artesia Blvd, Buena Park, CA 90620
IT Head : Darrelle Ell
Contact No.------------ ex. 382
Duties:
� Goods handle
� Software installation/Printer Setup
� Scanning labels
� Solving troubleshoot problem on LAN / WLAN
� Daily up to date Network PC/Win7 & Win10
� Ethernet cable crimp RJ45 (Cat 5, Cat 6)
� Desktop computer assemble & Dissemble
� MAP network and file transferring
� Maintains, analyzes, troubleshoots and repairs computer system, hardware and computer peripherals.
� Documents, maintains, upgrades or replace hardware and software systems.
� Supports and maintains user account information including rights, security and systems groups.

KEYS AND SKILLS AND COMPLETE
� Excellent customer facing. Communication and report building skills.
VMware Microsoft Windows Server 2003/2012 Epicor Through.
Understanding of computer and networking concepts.
� Physically fit, able to work in confined spaces, crawl and lift heavy Objects.
� Able to prioritize in a complex, fast-paced environment.
Willing to work flexible schedules / shifts.



AREAS OF EXPERTIES
Diagnostics System Backup End User Support New Installation and Support
Firewall & Security Support Hardware Exposure Problem Identification Maintenance P2P Networking Client Server Virus & Antivirus
Photocopy & Printer Photoshop

PERSONAL DETAILS
Dipesh Shrestha

ADDRESS
18410 CORBY AVENUE, Artesia, CA
CA, 90701

Date of Birth
Dec/29/1986

? References will be available upon request