Muriel Resume
Muriel E. Cloud
89-44 162 Street APT 7A Jamaica ? NY 11432 ?------------ ? M------------
The University of Phoenix Phoenix, Arizona
Graduation Date: June 2014 Masters in Computer Information System Management
Skills Summary
Strong interpersonal and organizational skills, Team player, Multitasker, Self-Starter, Proficient in Microsoft Office, Data Cleansing, Filing, Typing, Data Entry Skills, Attention to Detail, Confidentiality, Independence, Analyzing Information and Results Driven, Aprima, Ecw_Prod, Doc-T------------, Opus, Mckesson, Azure, Desk, Incontact, Mitel, UAS, TAGs, Active Directory, Repair and replace hardware, upgrade installations of new hardware and software.
Work Experience
Assistant Program Specialist - Local Union 1199SEIU Contract Vanguard (March 2019-April 2019)
? Maintained and tracked expenses and balanced budget information using various systems, such as Microsoft Excel and Shared Tracking Application Resource (STAR) database.
? Generated reports and compiled data for the team and managed all member/student/vendor/program data in STAR, including training and education enrollment, employment status, and outcomes.
? Quality Assurance.
? Tracked grant and collective bargaining funded programs.
? Maintained and organized data collection, input, reporting processes and procedures for tracking 1199SEIU member progress.
? Organized and followed through on various projects associated with the grant-funded and upgrade programs communicated with vendors as needed.
? Generated reports and compiled data for Board of Trustees meetings Perform additional duties and projects as assigned by management.?
Content Support Coordinator – Viacom Contract ICS (August 2018 – March 2019)
? Audited data for quality control by collaborating with internal teams/team members to determine the appropriate solution.
? Created and maintained a clean set of metadata for high priority television shows.
? Utilized various tools to download and capture key information and data files related to digital media assets.
? Presented research findings to team members and managers with visual aids from MS Word & Excel.
? Used different operations of proprietary database applications for data entry into the Global Content Catalog.
? Processed, organized and distributed all workflow requests submitted through EBX.
? Provided references and research assistance for the user community.
? Developed and provided historical reference data for company holdings.
? Participated in long-term Data Governance projects and the communication of status to all necessary parties.
Data Entry Representative - Steinway & Sons Contract Office Team (February 2018 - August 2018)
? Data Cleansing such as (replacing, modifying, or deleting, identifying incomplete, incorrect information).
? Transferred data from paper to access.
Data Entry Quality Assurance Representative – One Kings Lane Contract Employment Pros (August 2017-October 2017)
? Collected data.
? Tracked projects.
? Data Cleansing such as (replacing, modifying, or deleting, identifying incomplete, incorrect information).
? Ran various reports for quality assurance projects.
? Assisted the Quality Manager.
? Collected and compiled statistical quality data.
? Reviewed excel sheets and made changes.
Data Entry Specialist – CityMD Contract KForce (February 2017 – March 2017)
? Downloaded progress notes and clinical information from Aprima, Ecw_Prod, and D------------.
? Uploaded tiff files to google drive.
? Maintained data entry requirements by following data program techniques and procedures.
? Secured information by completing database backups.
? Maintained operations by following policies and procedures; reporting needed changes.
? Data Cleansing such as (replacing, modifying, or deleting, identifying incomplete, incorrect information)
? Maintained customer confidence and protects operations by keeping the information confidential.
? Verified and entered customer information into the system by correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
Prior Authorization/ Data Entry Representative - Irmat Pharmacy (August 2014 – May 2016)
? Processed requests for Prior Authorization.
? Data Cleansing such as (replacing, modifying, or deleting, identifying incomplete, incorrect information)
? Treatment request, phone requests, update plan resources.
? Called insurance companies to process prior authorizations over the phone or to check statuses.
? Verified eligibility within the database system to members and providers.
? Analyzed faxed requests and documentation to determine coverage and approval utilizing criteria; utilize nurses for medical reviews when necessary.
? Identified missing or incomplete medical information and complies with departmental procedures for following-up on missing or incomplete documents.
IT Help Desk Support - Irmat Pharmacy (December 2014 – May 2016)
? Troubleshooting and resolved end-user hardware, and software related problems, voice communications.
? Reset passwords.
? Computer imaging.
? Windows 7, Windows 10, Windows XP, Windows 2000.
? Knowledgeable of VLAN, VPN, Active Directory, Azure, Microsoft 365 administrative tool, Microsoft Intune, Active directory.
? Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Run reports to determine malfunctions that continue to occur.
? Wrote training manuals.
? Walked customers through problem-solving process.
? Setup workstations, patch the wires to the server to give the workstations internet.
? Installed, modified, and repaired computer hardware and software.
Data Entry Specialist – Access Staffing Contract Jewish Guildnet (March 2014 – May 2014)
? Performed data entry while verifying accuracy and ensuring the integrity of quality events and criteria for reporting purposes.
? Data Cleansing such as (replacing, modifying, or deleting, identifying incomplete, incorrect information)
? Processed member electronic documents by reviewing data for deficiencies; resolving discrepancies using standard procedures, and/or returning incomplete documents to the prospective departments for correction and resolution.
? Scanned documents into the system, tracked monthly missing documents, used TAGs to cross-check patient information.
Data Entry/Administrative Assistant – Staffmark Contract Senior Health Partners (April 2013 – March 2014)
? Performed data entry while verifying accuracy and ensuring the integrity of quality events and criteria for reporting purposes.
? Data Cleansing such as (replacing, modifying, or deleting, identifying incomplete, incorrect information).
? Processed member electronic documents by reviewing data for deficiencies; resolving discrepancies using standard procedures, and/or returning incomplete documents to the prospective departments for correction and resolution.
? Under the direction of the Administrative Services Manager will adjudicate all Senior Health Partners (SHP) rosters, and cases in all Electronic Information Systems (EIS) and databases.
? Audited Reassessment cases, quality assurance chart, add reassessment and disenrollment cases into delta, demographic charts in excel.
? Tracked nurse assignments.
? Trained 15-20 employees on projects.
? Worked on UAS projects.
? Researched PHSP documentation in CCMS and enter information on Gotham grid in excel.
? Scanned documents into the system.
? Tracked monthly missing documents.
Customer Service Representative - Target (August 2008 – February 2010)
? Opened and closed cash drawer. Perform regular cash and credit transactions.
? Provided all guests with excellent customer service.
? Cross trained and supervised other team members. Assisted with staffing and sales event schedules.
? Quality Assurance, and problem solver.
Registrar-Clerical Worker - Briarcliffe College (January 2006-May 2008)
? Filed confidential documents into the student’s folder.
? Answered phones.
? Logged official transcript request and verification letters.
? Provided service to students, professors and parents.
? Faxing and Photocopying.
? Standard mailing to students and companies.
? Assisted with documenting scheduling processes and producing reports.
Muriel E. Cloud
89-44 162 Street APT 7A Jamaica ? NY 11432 ?------------ ? M------------
The University of Phoenix Phoenix, Arizona
Graduation Date: June 2014 Masters in Computer Information System Management
Skills Summary
Strong interpersonal and organizational skills, Team player, Multitasker, Self-Starter, Proficient in Microsoft Office, Data Cleansing, Filing, Typing, Data Entry Skills, Attention to Detail, Confidentiality, Independence, Analyzing Information and Results Driven, Aprima, Ecw_Prod, Doc-T------------, Opus, Mckesson, Azure, Desk, Incontact, Mitel, UAS, TAGs, Active Directory, Repair and replace hardware, upgrade installations of new hardware and software.
Work Experience
Assistant Program Specialist - Local Union 1199SEIU Contract Vanguard (March 2019-April 2019)
? Maintained and tracked expenses and balanced budget information using various systems, such as Microsoft Excel and Shared Tracking Application Resource (STAR) database.
? Generated reports and compiled data for the team and managed all member/student/vendor/program data in STAR, including training and education enrollment, employment status, and outcomes.
? Quality Assurance.
? Tracked grant and collective bargaining funded programs.
? Maintained and organized data collection, input, reporting processes and procedures for tracking 1199SEIU member progress.
? Organized and followed through on various projects associated with the grant-funded and upgrade programs communicated with vendors as needed.
? Generated reports and compiled data for Board of Trustees meetings Perform additional duties and projects as assigned by management.?
Content Support Coordinator – Viacom Contract ICS (August 2018 – March 2019)
? Audited data for quality control by collaborating with internal teams/team members to determine the appropriate solution.
? Created and maintained a clean set of metadata for high priority television shows.
? Utilized various tools to download and capture key information and data files related to digital media assets.
? Presented research findings to team members and managers with visual aids from MS Word & Excel.
? Used different operations of proprietary database applications for data entry into the Global Content Catalog.
? Processed, organized and distributed all workflow requests submitted through EBX.
? Provided references and research assistance for the user community.
? Developed and provided historical reference data for company holdings.
? Participated in long-term Data Governance projects and the communication of status to all necessary parties.
Data Entry Representative - Steinway & Sons Contract Office Team (February 2018 - August 2018)
? Data Cleansing such as (replacing, modifying, or deleting, identifying incomplete, incorrect information).
? Transferred data from paper to access.
Data Entry Quality Assurance Representative – One Kings Lane Contract Employment Pros (August 2017-October 2017)
? Collected data.
? Tracked projects.
? Data Cleansing such as (replacing, modifying, or deleting, identifying incomplete, incorrect information).
? Ran various reports for quality assurance projects.
? Assisted the Quality Manager.
? Collected and compiled statistical quality data.
? Reviewed excel sheets and made changes.
Data Entry Specialist – CityMD Contract KForce (February 2017 – March 2017)
? Downloaded progress notes and clinical information from Aprima, Ecw_Prod, and D------------.
? Uploaded tiff files to google drive.
? Maintained data entry requirements by following data program techniques and procedures.
? Secured information by completing database backups.
? Maintained operations by following policies and procedures; reporting needed changes.
? Data Cleansing such as (replacing, modifying, or deleting, identifying incomplete, incorrect information)
? Maintained customer confidence and protects operations by keeping the information confidential.
? Verified and entered customer information into the system by correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
Prior Authorization/ Data Entry Representative - Irmat Pharmacy (August 2014 – May 2016)
? Processed requests for Prior Authorization.
? Data Cleansing such as (replacing, modifying, or deleting, identifying incomplete, incorrect information)
? Treatment request, phone requests, update plan resources.
? Called insurance companies to process prior authorizations over the phone or to check statuses.
? Verified eligibility within the database system to members and providers.
? Analyzed faxed requests and documentation to determine coverage and approval utilizing criteria; utilize nurses for medical reviews when necessary.
? Identified missing or incomplete medical information and complies with departmental procedures for following-up on missing or incomplete documents.
IT Help Desk Support - Irmat Pharmacy (December 2014 – May 2016)
? Troubleshooting and resolved end-user hardware, and software related problems, voice communications.
? Reset passwords.
? Computer imaging.
? Windows 7, Windows 10, Windows XP, Windows 2000.
? Knowledgeable of VLAN, VPN, Active Directory, Azure, Microsoft 365 administrative tool, Microsoft Intune, Active directory.
? Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Run reports to determine malfunctions that continue to occur.
? Wrote training manuals.
? Walked customers through problem-solving process.
? Setup workstations, patch the wires to the server to give the workstations internet.
? Installed, modified, and repaired computer hardware and software.
Data Entry Specialist – Access Staffing Contract Jewish Guildnet (March 2014 – May 2014)
? Performed data entry while verifying accuracy and ensuring the integrity of quality events and criteria for reporting purposes.
? Data Cleansing such as (replacing, modifying, or deleting, identifying incomplete, incorrect information)
? Processed member electronic documents by reviewing data for deficiencies; resolving discrepancies using standard procedures, and/or returning incomplete documents to the prospective departments for correction and resolution.
? Scanned documents into the system, tracked monthly missing documents, used TAGs to cross-check patient information.
Data Entry/Administrative Assistant – Staffmark Contract Senior Health Partners (April 2013 – March 2014)
? Performed data entry while verifying accuracy and ensuring the integrity of quality events and criteria for reporting purposes.
? Data Cleansing such as (replacing, modifying, or deleting, identifying incomplete, incorrect information).
? Processed member electronic documents by reviewing data for deficiencies; resolving discrepancies using standard procedures, and/or returning incomplete documents to the prospective departments for correction and resolution.
? Under the direction of the Administrative Services Manager will adjudicate all Senior Health Partners (SHP) rosters, and cases in all Electronic Information Systems (EIS) and databases.
? Audited Reassessment cases, quality assurance chart, add reassessment and disenrollment cases into delta, demographic charts in excel.
? Tracked nurse assignments.
? Trained 15-20 employees on projects.
? Worked on UAS projects.
? Researched PHSP documentation in CCMS and enter information on Gotham grid in excel.
? Scanned documents into the system.
? Tracked monthly missing documents.
Customer Service Representative - Target (August 2008 – February 2010)
? Opened and closed cash drawer. Perform regular cash and credit transactions.
? Provided all guests with excellent customer service.
? Cross trained and supervised other team members. Assisted with staffing and sales event schedules.
? Quality Assurance, and problem solver.
Registrar-Clerical Worker - Briarcliffe College (January 2006-May 2008)
? Filed confidential documents into the student’s folder.
? Answered phones.
? Logged official transcript request and verification letters.
? Provided service to students, professors and parents.
? Faxing and Photocopying.
? Standard mailing to students and companies.
? Assisted with documenting scheduling processes and producing reports.