Mt Kicks Taekwondo receptionist Resume
Hard working and effective customer service representative with more than 4 years of expertise. Bilingual, astute and deadline-driven. Strong understanding of customer relations and providing above and beyond service coupled with a business background. Always open to learn new skills in an effort to build my professional career and personal life. Currently searching for a stable long term career to build into a profession, I am very flexible and quick to learn new skills and adapt to new environments.
Bilingual - Fluent in Portuguese and English, plus basic Spanish understanding
First Aid CPR AED Certification
Focused and dedicated
Report writing skills
Oral and written communications
Conifer Health Solutions - Physician Services, Frisco, Texas
Main responsibilities included:
Taking payments, setting up payment plans, adding insurances on a patients account, submitting insurance claims for billing, assisting patients with billing issues/ advising on system operations, creating cases for review, following up on cases and resolving them in a timely manner, Fax documents and mail out receipts/ Itemized billing statements
Fast paced professional work environment, often required problem solving on the spot
High call volume, up to 80 to 70 calls per day.
Planet Fitness - Front Desk Team Member, Frisco, Texas
Provided excellent customer service, dealing with billing issues, concerns and questions, customer signups and gym tours. Most membership signups out of Planet Fitness Frisco, employee of the month June and July 2018 Personally addressed and welcomed new guests future customers every day, improving overall customer service and engagement.
Senior Programmer - Assistant To The Manager, Dallas, Texas
Assisted in organizing, planning and implementing strategy of the day-to-day operations Helped schedule meetings, make reservations, take care of inconveniences
Oversaw each project's technical requirements and completed every milestone on time.
Sears - MPU, Frisco, Texas
Provided quick and excellent customer service, process online orders and prepare for delivery, direct and inform customers in a professional manner, build and assemble products for customer and floor display, help maintain a clean and safe workplace environment.
Education and Training
Collin College 2017 Associate of Arts
Centennial High School 2014 High School Diploma
First Aid CPR AED Certification.
References Andrew Anton (Mentor) -- ------------ Daniel Dias (Mentor/Former Associate) -- ------------ Chelsea Hattrick (Former Manager) -- ------------ Monica Roman (Supervisor) -- ------------