Finance and Human Resource Management
Location: San Diego, CA, USA
School: Lincoln University
Major: Finance and Human Resource Management


Kia Edwards
San Diego, CA 92102

Dynamic Finance and Human Resource Management Professional with over 20 years experience. I have worked in many industries in a financial capacity such as, Banking, Workers Compensation Insurance, Lending, Mortgage, and Pharmaceutical. Looking to further my career and utilize my advanced degree and cumulative experience to help clients financially.

Inside Sales/Financial Advisor/Debt Settlement
Pacific Debt, Inc. - San Diego, CA
October 2018 to Present

• Manage a queue of prospective clients and remain focused throughout the day - make outbound dials, taking in bound inquires as well as following up on calendar appointments
• Consult with prospective clients over the phone and review their options for debt relief, taking a consultative approach to debt settlement using a friendly demeanor, quick thinking and empathy
• Advise clients on the differences between debt settlement, chapter 7 & 13 bankruptcy, and debt consolidation
• Analyze personal credit using Transunion and Experian, explain steps to help clients increase their credit score
• Run through monthly household budget starting with earned income and deduct household expenses to assess if the program is a good fit and affordable
• Read through and explain legal jargon on the service agreement, and answer questions

Collections Representative (Contractor)
Lease Labs - San Diego, CA
July 2018 to October 2018

• Business to business collections
• Contact clients to pay past due invoicing for full stack marketing services
• Skip trace for updated phone numbers and email addresses
• Make 60-100 calls per day
• Communicate with Accounts Payable and Property Managers via phone and email
• Coordinate with accounting department to provide documentation to facilitate payment from client

Mortgage Customer Service (Contractor)
Union Bank - San Diego, CA
October 2017 to May 2018

• Evaluate and respond to customer and Bank personnel inquiries via phone regarding Mortgage/HELOC Accounts
• Calculate HELOC fixed rate conversion options according to current index and WSJ Prime
• Assist in maintaining customer insurance information for Property, flood, liability, and PMI
• Maintain online information in response to customer needs, to include coupon ordering, name and address changes, history and amortization requests, credit corrections, and other miscellaneous requests and other duties, as needed
• Prepare forms, pre-written business letters, short memos, reports, documents and instruments.
• Analyze and resolve payment inquiries / problems, research title, escrow and year-end documents Inform customers of consumer and real estate product lines, answer questions on such items, and make referrals to loan production offices Ensure compliance with federal and state regulatory requirements

Premium Accounting Collector
Preferred Employers Insurance Co - San Diego, CA
December 2016 to July 2017

• Contact business owners to discuss unpaid workers compensation additional premium balances
• Complete submission packets to be outsourced to external collection agency and attorney
• Negotiate settlements in conjunction with our Attorney
• Reviews system error reports and corrects payments
• Research and respond to routine processing discrepancies
• Analyze, process and accurately update policy payments
• Maintain complete, accurate and well-organized records.
• Compile month end excel reports for future statistical analysis
• Answer incoming calls in a policy services capacity when needed.

HR Assistant/ Administrator, Orexigen Therapeutics-La Jolla, CA
03/2015 to 08/2016

• Assist with onboarding, run background checks, update manual application tracking system
• Prepare benefits packets, new hire packets, and separation packets
• Ensure a professional and welcoming reception desk by assisting visitors and notifying appropriate personnel of the visitors
• Handle catering needs for various meetings
• Order promotional products/office supplies as needed and supplies for break rooms/stock break rooms
• Back-up for the Executive Assistant Team
• Exercise discretion with and ensure privacy of company confidential information
• Responsible for facility operations/interaction with property management and vendors to ensure maintenance and security of the building

Admissions Counselor/Inside Sales
Ashford University - San Diego, CA
September 2013 to August 2015

• Qualified and maintain a pipeline of prospective students using leads provided
• Scheduled interviews with candidates for screening
• Conducted admission interviews to ensure a good fit for both the University and the student
• Provided solutions, address student concerns
• Build rapport to solidify student retention with follow up calls and coaching sessions
• Met and exceeded monthly enrollment matrix

Collector Promoted to Assistant Leasing Consultant
Bryn Mawr Trust - Bryn Mawr, PA
December 2008 to August 2013

• Business to business collections
• contact customers to collect payments on commercial equipment loans
• Provide reminders via mail, email, and fax
• Screened new potential business for commercial equipment financing up to $75,000
• Financial analysis of bank statements and assets
• Credit analysis of both personal and business using Dun & Bradstreet reports
• Verified time in business, business entity, and phone listing
• Assisted in generating 2.2 million in origination per month.

Collections Representative
Phillips & Cohen Associates, Ltd - Wilmington, DE
June 2004 to December 2008

• Database management of 200-350 probate collection accounts
• Reached out to consumer's families to resolve credit card debt
• Negotiated with family as well as estate attorneys for final settlement
• Researched asset ownership to ensure effective negotiating tools

Master's in Finance
Lincoln University - Philadelphia, PA

Finance, Human Resource Management, Collections, Billing Analyst,