Mrs Thomas
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Location: Houston, TX, USA
School: Prairie View A&M
Major: Business

Mrs Thomas

Lakiesha Shawnel Thomas
14915 Rain Dance Drive, Houston, TX 77090 Home ------------ E-mail: ------------

Job Objective: I’m seeking a (Work from Home Agent) professional and challenging opportunity to expand career aspirations, taking full advantage of my training, skills, and education, allowing my work experience to enhance the professional development of your organization.

Highlights of Qualifications:
• Extensive experience in customer service relationship
• Expertise in establishing high level relationship and at each professional stage
• Proficient in Internet and Microsoft Office Suite, e.g., Outlook, PowerPoint, Excel and Access
• Ability to articulate the customer needs and resolve discrepancies expeditiously
• Ability to consult sells or service to high level decision makers and potential customer or client

Professional Experience:
Experienced Work At Home Agent who is able to create an efficient work environment based on the company’s work at home guidelines. Adept at utilizing computer productivity software maintaining high levels of customer service and being adaptable to a given situation. Specializes in technical support inbound phone sales and exceeding customer expectations.
• Self-motivated and hardworking person with demonstrated record of duty
• Recognized status for very reliable and competent service; always meet deadlines.
• Use sound decision to recognize and determine problems.
• Skilled hands-on employee in installations or repairing of equipment.
• Mechanically liable, careful and patient.
• Well-built in believing responsibilities and offering leadership. Able to encourage others to get objectives. Well team player.
• Excellent interpersonal skills; willingly establish relationship with the people from different backgrounds and at each professional stage.
• Superior customer service.

Work Experience________________________________________
Work At Home Agent
Home Professional
Reach The Press Publishing
Hours Per Week: 40

I spoke with clients regarding their manuscript and their appointments for submitting submission of their documentation. I oversee and manage final stages of manuscript approval, ensuring editorial excellence by proofreading manuscript front and back matter, cover for books. I perform support tasks proofreading copyright pages including, pagination, sending manuscripts to print center.
• Took incoming calls and set appointments for clients.
• Handled client’s questions and engaged in customer service activities.
• Walked customers through the process for the company’s publishing software solutions.
• Handled customer service calls and inquiries from customers all over the United States.
• Arranged to have support documents mailed out to customers.
• Act as liaison between the manager and potential new clients.
Supervisor: Carolyn Ayers ------------

Business Office Insurance Coordinator
MHMRA Harris County
Houston, Texas
Hours Per Week: 40

I was the Insurance Office Coordinator responsible for researching unpaid insurance claims, posting payments, patient aging and collections. I had strong customer service skills and phone skills, I was well organized and detail oriented, I had the ability to multi-task, work independently and as a team.
I undertake a variety of day-to-day patient insurance clerical tasks. I was an integral part in ensuring that our office operations run smoothly and are successful in supporting patient by verifying insurance coverage. I was an excellent office coordinator, an organized and competent professional with phenomenal communication skills. I was comfortable dealing with people and able to carry out administrative duties with accuracy and speed.
The goal is to ensure that office operations are efficient and add maximum value to the organization.
• Scanning documents, filing of documents
• Email request to process client’s insurance cancellations
• Managing the primary review and approval of clients’ insurance paperwork.
• Training of new clinic team members
• Made program recommendations on client intake process,
• Responsible for taking incoming calls from clients
• Verified Clients insurance coverage
• Updated client’s personal & insurance information in system
Supervisor: Rhonda Barlow ------------

Criminal Justices Profile
New Orleans Police Department
New Orleans, LA
Complaint Operator
Hours per week-40

Monitor the calls of emergency victims prepare and submit reports and documentation of urgent, crisis and tragedy situations as required by the Police Department complaint operator safety guidelines and procedures comply with standards conduct emergency procedures and handling of urgent and personal information taken from callers. As a complaint operator, I would take incoming emergency (911) calls and non-emergency calls from citizens allowing citizens to give a detailed description of a matter at that time determine what type of assistance they may need. As an operator I also assisted in helping officers with getting tow services for vehicles that needed to be towed due to no car insurance or accidents.

• Effective problem solver; prioritize and manage heavy work flow without direct supervision.
• “Can do” attitude; work very cooperatively with legal and non-legal staff.
• Excellent working relationship with billing attorneys.
• Additional skills include customer service, general office support. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.
• Extensive computer knowledge of software used by the police department.
• . Supervisor: Zolite Caliste ------------

Navy Exchange
New Orleans, Louisiana
Sale Associate
Hours per week-40
Cashiering at the navy exchange, serving the public every day I was to show great personality and people skills. Make sure that the customers found everything they were looking for and that they were satisfied with the service in the store. I was also responsible for ordering merchandise for the snack and breakfast department of the store. Also took part in assisting customers with western unions, teleflora's and putting in their laundry for cleaning.

Sale Associate
 Opened and closed store resister.
 Handle money order and money grams for customers ensuing correct deposits.
 Conducted shipping/receiving and inventory control.
 Handle the rearrangement and store shelf designs.
Supervisor: Paula Williams ------------

Juvenile Court (Female Enrichment)
New Orleans, LA
Hours per week-40
As an intern I assisted in conducting intake screening which consisted of getting the juvenile to answer a series of questions about her personal life about drugs, sex etc. I also assisted in getting urine samples from the juveniles. Curfew checks were also maintained.
Supervisor: Cheryl Shelvin ------------

VA Medical Center New Orleans
New Orleans, LA
Office Assistant (Community Service)
Hours per week-40
During my community service I filed folders, light typing, answered the phones and faxed information as needed; in addition to the following;
• Schedule meetings and arrangements.
• Prepare all written correspondence, invoice and administrative reports for department manager
• Worked directly with Director and the assistant Director.
• Maintained the office record and files.
• Greet the client that came to the office with inquiries.
• Responded to incoming telephone inquiries and directed the call to proper area.
Supervisor: Linda Deal ------------

Education ____________________________________________

08/2019 Prairie View A & M University Houston, Texas
Master of Business

01/1994 Southern University New Orleans, Louisiana
05/1999 Bachelor of Science, Criminal Justice

Hardworking, Student