Most up to date resume
Jose Jimenez
Addison, IL, 60101
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Education
College of DuPage, Glen Ellyn, IL Expected May 2020
Pursuing Associates in Computer Science
Cumulative 3.6/4.0 GPA
Certification
CompTIA A+ May 30, 2019
CCNA Present
Work Experience
Walmart/OGP Associate June 2018- April 2019
• Responsible for picking and staging orders. Provided adequate substitutions when an item was not available
• Provided quality customer service.
• Responsible for maintaining a safe and clean work environment by keeping shelves and workstations neat, and complying with safety procedures, rules, and store maintenance regulations.
eBryIT/ IT Technician
August 2019 – Sept 2019
• Enrolled dell computers into a domain using arduinos and manually entering the required information
• Wiped and diagnosed laptops and desktops
• Replaced hardware that is damaged or not functioning
• Imaged several laptops with the required OS
• Entered the status of each laptop into the system as it went through each stage
• Worked with dell laptops
Zones/Repair technician
Sept 2019 – January 2020
• Receive in laptops and make sure they have the correct paperwork
• Format hard drives and diagnose the computers
• Enter wether it needs parts or not into service now ticketing system
• Image laptops and IPhones with the correct OS version
• Troubleshoot for simple network issues
• Repair laptops and then troubleshoot them for any issues afterwards
• Working with Lenovo, Dell, and Asus laptops
• Creating spreadsheets of inventory using excel
• Updating inventory database using Microsoft Access
• Emailing various people and groups about the status of each batch
ASI/Tech support analyst
March 2020-Present
• Provide end user and device support
• Troubleshoot issues over the phone or through remote connection
• Solve hardware issues and application issues by isolating potential factors
• Troubleshoot basic network connectivity issues
• Installing/uninstalling printers / software
• Working with easeedesk system / collaborating on MS teams
Skills
• Knowledge of Remote tools
• Knowledge of Networking protocols / devices
• Knowledge of PC Hardware
• Knowledge of Computer software
• Trouble Shooting Hardware and software
• Knowledge of ticketing system
• Help desk support
Jose Jimenez
Addison, IL, 60101
------------
------------
Education
College of DuPage, Glen Ellyn, IL Expected May 2020
Pursuing Associates in Computer Science
Cumulative 3.6/4.0 GPA
Certification
CompTIA A+ May 30, 2019
CCNA Present
Work Experience
Walmart/OGP Associate June 2018- April 2019
• Responsible for picking and staging orders. Provided adequate substitutions when an item was not available
• Provided quality customer service.
• Responsible for maintaining a safe and clean work environment by keeping shelves and workstations neat, and complying with safety procedures, rules, and store maintenance regulations.
eBryIT/ IT Technician
August 2019 – Sept 2019
• Enrolled dell computers into a domain using arduinos and manually entering the required information
• Wiped and diagnosed laptops and desktops
• Replaced hardware that is damaged or not functioning
• Imaged several laptops with the required OS
• Entered the status of each laptop into the system as it went through each stage
• Worked with dell laptops
Zones/Repair technician
Sept 2019 – January 2020
• Receive in laptops and make sure they have the correct paperwork
• Format hard drives and diagnose the computers
• Enter wether it needs parts or not into service now ticketing system
• Image laptops and IPhones with the correct OS version
• Troubleshoot for simple network issues
• Repair laptops and then troubleshoot them for any issues afterwards
• Working with Lenovo, Dell, and Asus laptops
• Creating spreadsheets of inventory using excel
• Updating inventory database using Microsoft Access
• Emailing various people and groups about the status of each batch
ASI/Tech support analyst
March 2020-Present
• Provide end user and device support
• Troubleshoot issues over the phone or through remote connection
• Solve hardware issues and application issues by isolating potential factors
• Troubleshoot basic network connectivity issues
• Installing/uninstalling printers / software
• Working with easeedesk system / collaborating on MS teams
Skills
• Knowledge of Remote tools
• Knowledge of Networking protocols / devices
• Knowledge of PC Hardware
• Knowledge of Computer software
• Trouble Shooting Hardware and software
• Knowledge of ticketing system
• Help desk support