Monzelle's Resume
MONZELLE D. WHITE
3340 E. WALNUT ST. #135 PEARLAND, TX 77581 *------------ *------------
Personal Profile
Excellent interpersonal and communication skills
Proficient in Microsoft Office (Word, PowerPoint)
Developed leadership skills through campus involvement
Works well solitary or with a team
Proven ability to meet deadlines in a timely manner
Education
Coastal Bend College – Beeville, Texas
Associate of Science – 2012
Glenda Dawson High School – Pearland, Texas
Graduate of 2010, Received prestigious ‘Principal’s Award’
Full Sail University – Winter Park, Florida
Media Communications Cert. - 2018
Experience
American Income Life – Vasu Agency 09/18-04/19
• Life Insurance Agent – Responsible for attaining and maintaining license provided through the state and contacting members to review or establish new financial solutions for families. Maintain already existing relationships as well as generate and establish new relationships while promoting and marketing company name and policies in regulation to the state
Monzelle Financial Services 05/2015-2018
• Seasonal Help Desk Technician - Assisted in maintaining company equipment for daily business use. Windows based platforms, small laptops, tablets, or traditional desktops.
Inbound Tech Support Representative
Empereon Constar 09/17-12/17
• Responsible for assisting existing customers who inquire about products or services, using company and client-provided materials, guidelines, and policies. This includes trouble-shooting cable, internet, and phone service issues.
H------------ 11/14-05/17
• Jr. Linux Administrator(6mos) – Accept incoming calls and build report with customers in assisting them with resolving website issues on Linux OS platforms, this includes resolving DNS and email issues as well as migrations from Win to Win. Or Linux to Win.
• Windows Administrator(2yrs) – Worked in Windows 2008R2 as well as 2012 servers to assist customers in resolving similar issues as a junior administrator but now on the Windows platform at the server level versus frontline support.
• Resolved escalated ticketed issues and addressed customers via ticket system, this would also include DNS, email, and overall server issues.
Apple One Staffing (contract)
• O’Connor and Associates – 3/14-5/14 Accept incoming calls regarding property tax, close deals with potential clients, schedule meetings for potential clients and discuss property value and tax. Refer customer to appropriate means of approaching Appraisal Review Board.
• H------------ – 6/14-11/14 – Junior Administrator
Verson’s Auto Sales 2/14-3/14
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
Sherwin Williams, 10/13 -02/14
• This position delivers products to customers from Sherwin-Williams paint stores.
• Responsible for ensuring that deliveries are prepared to meet customer requirements in the most efficient manner.
• Loading customer orders properly on the truck, ensuring that appropriate forms are completed, and delivering merchandise to the customer in a safe and timely manner.
(FT) Landry’s Inc. 2/13-10/13
• Provide information about facilities, entertainment options, and rules and regulations
• Direct patrons to rides, seats, or attractions.
• Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.
• Clean sporting equipment, vehicles, rides, booths, facilities, or grounds.
MONZELLE D. WHITE
3340 E. WALNUT ST. #135 PEARLAND, TX 77581 *------------ *------------
H-Town Marketing, 07/12 - 01/13 Lead/Account
• Representative-DirecTV (multilevel marketing) recruited, interviewed, and trained entry levels and/or other potential employees, handled office responsibilities such as tracking production, and organizing meetings with ICL's outside of the office.
Coastal Bend College, 01/11 - 05/12
Tutor, 08/11 - 05/12 (Subjects included: English (All levels), Psychology, Drama, Music, and Speech)
• Provide private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests.
• Collaborate with students, parents, teachers, school administrators, or counselors to determine student needs, develop tutoring plans, or assess student progress.
• Develop teaching or training materials, such as handouts, study materials, or quizzes.
• Identify, develop, or implement intervention strategies, tutoring plans, or individualized education plans (IEPs) for students
Student Ambassador, 01/11 - 01/12
• Organized events on campus, led group tours, facilitated discussions with prospective students and their
families
• Describe tour points of interest to group members, and respond to questions
• Provide directions and other pertinent information to visitors
Public Speaker
* Selected to speak to a variety of campus constituents on topics including: academic responsibilities, appreciation
of education, time management, and ambition
* Study the objectives, promotional policies, or needs of organizations to develop public relations strategies that
will influence public opinion or promote ideas, products, or services.
* Establish or maintain cooperative relationships with representatives of community, consumer, employee, or
public interest groups
Seasonal Work Experience
Landry Inc., Park Operations, 06/09 - 08/09;
o Responsible for operating machinery in warm climate (rides, games, etc.)
o Provide information about facilities, entertainment options, and rules and regulations
o Direct patrons to rides, seats, or attractions.
o Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.
o Clean sporting equipment, vehicles, rides, booths, facilities, or grounds.
o Operate, drive, or explain the use of mechanical riding devices or other automatic equipment in amusement parks, carnivals, or recreation areas.
o Developed customer service skills and resolved customer disputes and concerns
Donavan & Watkins-Image Engine, 05/11 - 08/11
o Filing, Organizing, secretarial skills w/emphasis in accounting
o Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
o Compile, sort and verify the accuracy of data before it is entered.
o Compare data with source documents, or re-enter data in verification format to detect errors.
o Store completed documents in appropriate locations.
o Locate and correct data entry errors, or report them to supervisors.
o Maintain logs of activities and completed work.
Activities
Soccer, Coastal Bend College 08/10 - 05/12
o Advanced to Regional tournament (2011)
o Attend scheduled practice or training sessions.
o Participate in athletic events or competitive sports, according to established rules and regulations.
o Receive instructions from coaches and other sports staff prior to events, and discuss their performance afterwards.
Fine Arts (Choir and Theater)
o Participated as an integral cast member in campus productions and crew technician
o Memorize musical selections and routines, or sing following printed text, musical notation, or customer
instructions.
Sigma Lambda Beta International Fraternity Inc.
o Social/Activity chair
References
Available Upon Request
MONZELLE D. WHITE
3340 E. WALNUT ST. #135 PEARLAND, TX 77581 *------------ *------------
Personal Profile
Excellent interpersonal and communication skills
Proficient in Microsoft Office (Word, PowerPoint)
Developed leadership skills through campus involvement
Works well solitary or with a team
Proven ability to meet deadlines in a timely manner
Education
Coastal Bend College – Beeville, Texas
Associate of Science – 2012
Glenda Dawson High School – Pearland, Texas
Graduate of 2010, Received prestigious ‘Principal’s Award’
Full Sail University – Winter Park, Florida
Media Communications Cert. - 2018
Experience
American Income Life – Vasu Agency 09/18-04/19
• Life Insurance Agent – Responsible for attaining and maintaining license provided through the state and contacting members to review or establish new financial solutions for families. Maintain already existing relationships as well as generate and establish new relationships while promoting and marketing company name and policies in regulation to the state
Monzelle Financial Services 05/2015-2018
• Seasonal Help Desk Technician - Assisted in maintaining company equipment for daily business use. Windows based platforms, small laptops, tablets, or traditional desktops.
Inbound Tech Support Representative
Empereon Constar 09/17-12/17
• Responsible for assisting existing customers who inquire about products or services, using company and client-provided materials, guidelines, and policies. This includes trouble-shooting cable, internet, and phone service issues.
H------------ 11/14-05/17
• Jr. Linux Administrator(6mos) – Accept incoming calls and build report with customers in assisting them with resolving website issues on Linux OS platforms, this includes resolving DNS and email issues as well as migrations from Win to Win. Or Linux to Win.
• Windows Administrator(2yrs) – Worked in Windows 2008R2 as well as 2012 servers to assist customers in resolving similar issues as a junior administrator but now on the Windows platform at the server level versus frontline support.
• Resolved escalated ticketed issues and addressed customers via ticket system, this would also include DNS, email, and overall server issues.
Apple One Staffing (contract)
• O’Connor and Associates – 3/14-5/14 Accept incoming calls regarding property tax, close deals with potential clients, schedule meetings for potential clients and discuss property value and tax. Refer customer to appropriate means of approaching Appraisal Review Board.
• H------------ – 6/14-11/14 – Junior Administrator
Verson’s Auto Sales 2/14-3/14
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
Sherwin Williams, 10/13 -02/14
• This position delivers products to customers from Sherwin-Williams paint stores.
• Responsible for ensuring that deliveries are prepared to meet customer requirements in the most efficient manner.
• Loading customer orders properly on the truck, ensuring that appropriate forms are completed, and delivering merchandise to the customer in a safe and timely manner.
(FT) Landry’s Inc. 2/13-10/13
• Provide information about facilities, entertainment options, and rules and regulations
• Direct patrons to rides, seats, or attractions.
• Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.
• Clean sporting equipment, vehicles, rides, booths, facilities, or grounds.
MONZELLE D. WHITE
3340 E. WALNUT ST. #135 PEARLAND, TX 77581 *------------ *------------
H-Town Marketing, 07/12 - 01/13 Lead/Account
• Representative-DirecTV (multilevel marketing) recruited, interviewed, and trained entry levels and/or other potential employees, handled office responsibilities such as tracking production, and organizing meetings with ICL's outside of the office.
Coastal Bend College, 01/11 - 05/12
Tutor, 08/11 - 05/12 (Subjects included: English (All levels), Psychology, Drama, Music, and Speech)
• Provide private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests.
• Collaborate with students, parents, teachers, school administrators, or counselors to determine student needs, develop tutoring plans, or assess student progress.
• Develop teaching or training materials, such as handouts, study materials, or quizzes.
• Identify, develop, or implement intervention strategies, tutoring plans, or individualized education plans (IEPs) for students
Student Ambassador, 01/11 - 01/12
• Organized events on campus, led group tours, facilitated discussions with prospective students and their
families
• Describe tour points of interest to group members, and respond to questions
• Provide directions and other pertinent information to visitors
Public Speaker
* Selected to speak to a variety of campus constituents on topics including: academic responsibilities, appreciation
of education, time management, and ambition
* Study the objectives, promotional policies, or needs of organizations to develop public relations strategies that
will influence public opinion or promote ideas, products, or services.
* Establish or maintain cooperative relationships with representatives of community, consumer, employee, or
public interest groups
Seasonal Work Experience
Landry Inc., Park Operations, 06/09 - 08/09;
o Responsible for operating machinery in warm climate (rides, games, etc.)
o Provide information about facilities, entertainment options, and rules and regulations
o Direct patrons to rides, seats, or attractions.
o Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.
o Clean sporting equipment, vehicles, rides, booths, facilities, or grounds.
o Operate, drive, or explain the use of mechanical riding devices or other automatic equipment in amusement parks, carnivals, or recreation areas.
o Developed customer service skills and resolved customer disputes and concerns
Donavan & Watkins-Image Engine, 05/11 - 08/11
o Filing, Organizing, secretarial skills w/emphasis in accounting
o Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
o Compile, sort and verify the accuracy of data before it is entered.
o Compare data with source documents, or re-enter data in verification format to detect errors.
o Store completed documents in appropriate locations.
o Locate and correct data entry errors, or report them to supervisors.
o Maintain logs of activities and completed work.
Activities
Soccer, Coastal Bend College 08/10 - 05/12
o Advanced to Regional tournament (2011)
o Attend scheduled practice or training sessions.
o Participate in athletic events or competitive sports, according to established rules and regulations.
o Receive instructions from coaches and other sports staff prior to events, and discuss their performance afterwards.
Fine Arts (Choir and Theater)
o Participated as an integral cast member in campus productions and crew technician
o Memorize musical selections and routines, or sing following printed text, musical notation, or customer
instructions.
Sigma Lambda Beta International Fraternity Inc.
o Social/Activity chair
References
Available Upon Request