MLundy CV
Summary Proven skills in using complex strategies to identify and address business concerns. Knowledgeable about
Skills
forecasting trends, improving processes and managing projects. Resilient, diligent and hardworking with a resourceful and conscientious nature.
• Relationship Building
• Highly proficient in Microsoft Office and EMR
• Extensive medical terminology knowledge
• Mentoring and coaching
• Self-discipline
• Process optimization
• Attention to detail
Experience Funding Operations Specialist – TD Auto Finance (Farmington Hills, MI)
Feb 2016 – March 2019 July 2013 – April 2014
• Acted as a liaison between assigned department and other departments within the organization
• Submitted ideas for process improvements, saving the company over $10,000 annually
• Provided support and mentoring to less experienced staff
• Reviewed application information against host systems for accuracy and compliance
• Consistently delivered >100% performance rating in scored calls, points per hour and deal audits
Registrar/Schedule and Insurance Verifications – Beaumont Health and Crittenton Hospital (Troy and Rochester, MI) June 2014 – Jan 2016
• Maximized office efficiency by answering more than 90 incoming calls per day to collect medical information and insurance details
• Created and maintained accurate and confidential patient files
• Identified important patient and demographic information
• Addressed, documented, and responded to incoming and outgoing calls and correspondence
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy hospitals
Front Desk Receptionist – Michigan Institute of Urology (Royal Oak, MI) Feb 2010 – July 2013
• Created and maintained accurate and confidential patient files
• Managed physician calendar, including scheduling patient appointments and procedures
• Called patients to schedule appointments, consistently double-checking information and availability
• Updated group medical records and technical library to support smooth office operations
• Maximized office efficiency by answering more than 50 incoming calls per day to provide office information and transfer calls to desired personal
• Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
• Contacted insurance companies to obtain the necessary pre-authorizations needed for upcoming tests and procedures
Physical Therapy Technician and Receptionist – Mobility Plus Rehab (St. Clair Shores, MI) Dec 2007 – Feb 2010
• Helped with basic clinical needs and responded to patient requests
• Set up equipment and gear for physical therapy appointments according to treatment plans
• Assisted patients during physical therapy procedures to restore function and reduce pain
• Followed up with patients about needs and appointments
• Assisted the physical therapist with treatment, administration and planning
• Scheduled patient appointments in the most effective manner, ensured received high-quality care
• Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
• Interviewed patients to collect medical information and insurance details
Education Healthcare Administration
Baker College (Auburn Hills, MI) Associate’s Equivalent
Charity Multiple Sclerosis Fundraising Champion April 2006-Present
• Support the mission of the National MS Society by driving awareness of the disease and its impact on the community
• Organize and execute fundraising events by leveraging print, radio and social media
• Inspire and motivate existing and new supporters to maximize money raised while increasing awareness
• Successfully delivered over $15,000+ donations
Summary Proven skills in using complex strategies to identify and address business concerns. Knowledgeable about
Skills
forecasting trends, improving processes and managing projects. Resilient, diligent and hardworking with a resourceful and conscientious nature.
• Relationship Building
• Highly proficient in Microsoft Office and EMR
• Extensive medical terminology knowledge
• Mentoring and coaching
• Self-discipline
• Process optimization
• Attention to detail
Experience Funding Operations Specialist – TD Auto Finance (Farmington Hills, MI)
Feb 2016 – March 2019 July 2013 – April 2014
• Acted as a liaison between assigned department and other departments within the organization
• Submitted ideas for process improvements, saving the company over $10,000 annually
• Provided support and mentoring to less experienced staff
• Reviewed application information against host systems for accuracy and compliance
• Consistently delivered >100% performance rating in scored calls, points per hour and deal audits
Registrar/Schedule and Insurance Verifications – Beaumont Health and Crittenton Hospital (Troy and Rochester, MI) June 2014 – Jan 2016
• Maximized office efficiency by answering more than 90 incoming calls per day to collect medical information and insurance details
• Created and maintained accurate and confidential patient files
• Identified important patient and demographic information
• Addressed, documented, and responded to incoming and outgoing calls and correspondence
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy hospitals
Front Desk Receptionist – Michigan Institute of Urology (Royal Oak, MI) Feb 2010 – July 2013
• Created and maintained accurate and confidential patient files
• Managed physician calendar, including scheduling patient appointments and procedures
• Called patients to schedule appointments, consistently double-checking information and availability
• Updated group medical records and technical library to support smooth office operations
• Maximized office efficiency by answering more than 50 incoming calls per day to provide office information and transfer calls to desired personal
• Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence
• Contacted insurance companies to obtain the necessary pre-authorizations needed for upcoming tests and procedures
Physical Therapy Technician and Receptionist – Mobility Plus Rehab (St. Clair Shores, MI) Dec 2007 – Feb 2010
• Helped with basic clinical needs and responded to patient requests
• Set up equipment and gear for physical therapy appointments according to treatment plans
• Assisted patients during physical therapy procedures to restore function and reduce pain
• Followed up with patients about needs and appointments
• Assisted the physical therapist with treatment, administration and planning
• Scheduled patient appointments in the most effective manner, ensured received high-quality care
• Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
• Interviewed patients to collect medical information and insurance details
Education Healthcare Administration
Baker College (Auburn Hills, MI) Associate’s Equivalent
Charity Multiple Sclerosis Fundraising Champion April 2006-Present
• Support the mission of the National MS Society by driving awareness of the disease and its impact on the community
• Organize and execute fundraising events by leveraging print, radio and social media
• Inspire and motivate existing and new supporters to maximize money raised while increasing awareness
• Successfully delivered over $15,000+ donations