Mitchell Leiter
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Location: Euless, TX, USA
University: North Texas
Major: Art and Design

Mitchell Leiter

Mitchell Leiter


103 Stony Creek
Euless, TX 76039
xxx-xxx-xxxx
xxx-xxx-xxxx
SUMMARY
Innovative graphic artist that thrives under pressure by bringing an improvise adapt and overcome attitude to any situation.
EXPERIENCE
Whitley Penn Financial - Fort Worth, TX 2/2017 - 1/2019
- Helpdesk:
Entered Help Desk support requests into internal electronic tracking system (Servicewise Ticket System).
Answered IT support communications (via phone, email, web form, etc.) to resolve Tier 1 & 2 helpdesk requests.
Performed troubleshooting and resolve technical problems relating to operating systems, software, network issues, hardware, etc.
Assisted with developing and delivering end user training outlines, reference guides, and other duties as assigned.
Responsible for expediting the repair of warranted Laptops and Projectors
Provided desktop support for users utilizing HP/Compaq, Dell, and Lenovo PCs, Microsoft Windows 10 and Windows 7 Operating Systems.
Received, prioritized and responded to trouble tickets for internal corporate customers via System Manager 9.
Provided phone / email support of external and internal clients.
Responsible for Disposal of out of warranty IT related item via disposal service. including record keeping, asset management, HDD/ SDD destruction through wipe tools, scheduling pick up and supervision of pick-up.
Virus removal/ PC reimaging
McAfee Encryption & Antivirus troubleshooting



Metro Sign Center - Arlington, TX 04/2016 - 2/2017
- Production Manager:
Responsible for designing layouts and artwork for clients using Adobe Creative Suite and SAi Flexi 12.
Client relations with sales and collecting orders/ specifications for art work.
Printing through the use of large scale printers including Mimaki JV33 and Mimaki JV400-160SUV
Contour Cutting and Plotting with a Mimaki CG130FX.

PwC – Dallas, TX 05/2012 - 10/ 2015
-Asset Manager / Sr. Subject Matter Expert: 2/2014-10/2015
Asset/Inventory Management
Received incoming shipments and reviewed contents against purchase order for accuracy.
Conducted monthly, quarterly and yearly inventories of assets.
Sr. Subject Matter expert for Video conferences and A/V related support.
Entered Help Desk support requests into internal electronic tracking system (Service Manager 9).
Answered IT support communications (via phone, email, web form, etc.) to resolve Tier 1 & 2 helpdesk requests.
Performed troubleshooting and resolve technical problems relating to operating systems, software, network issues, hardware, etc.
Assisted with developing and delivering end user training outlines, reference guides, and other duties as assigned.
Responsible for expediting the repair of warranted Laptops and Projectors
Provided desktop support for users utilizing HP/Compaq, Dell, and Lenovo PCs, Microsoft Windows XP and Windows 7 Operating Systems.
Received, prioritized and responded to trouble tickets for internal corporate customers via System Manager 9.
Provided phone / email support of external and internal clients.
Responsible for Disposal of out of warranty IT related item via disposal service. including record keeping, asset management, HDD/ SDD destruction through wipe tools, scheduling pick up and supervision of pick-up.
Virus removal/ PC reimaging
McAfee Encryption & Antivirus troubleshooting
-Desktop Support Technician : 1/2013 - 2/2014
Troubleshoot and resolve internet connectivity and general software and hardware issues including printer fixes and AV troubleshooting.
Installed hardware devices including ergonomic or wireless keyboards, monitors and printers.
Completed assigned upgrades for PwC's based applications.
Scheduled time with employees to collect old equipment, reconfigure and replace with new equipment.
Educated staff on appropriate use of hardware and software.
Provided after hours support during on-call rotation.
Created and maintained Users and Domains on Active Directory
Provided assistance for printer, fax, and phone issues.
Remotely provided desktop support using Lotus Notes Sametime, Google Hangouts, and Web-ex.
- Migration Support : 5/2012 - 1/2013
Migration Specialist preparing new machines for deployment to replace existing users’ computers.
Migrated users’ data and configured new machines without loss of data or applications.
Imaged Dell, Lenovo, and HP laptops and desktops McAfee encryption.
Assisted on Hardware repair.

Alexander Portrait Designers : 04/2010-04/2012
- Graphic Designer / Photographer Assistant :
Assisted team members with product styling, prep and post production.
Carefully maintained studio equipment.
Monitored studio for adequate quantities of supplies.
Conducted all photo shoots in a calm and professional demeanor.
Collaborated with clients to guarantee satisfaction with advertisements or order fulfillment.
Explained price and package details to customers.
Cropped, manipulate and performed color-balance for final images through Adobe Photoshop, Adobe Bridge, and Adobe Lightroom
Photographed special events, including wedding, parties and school portraits.
Place client order via online ordering system.
Leiter Photography - DFW, TX 01/1998 - Present
- Owner :
Owner and operator: product styling, prep to post production.
Management: Maintained all bills and accounts in a timely manner.
Customer support: assist in planning best package based on client’s budget.
Constructed sets and props pending on what the client details.
Carefully maintained all studio equipment and constructed some custom lighting.
Conducted all photo shoots in a calm and professional demeanor while still providing an entertaining atmosphere.
Collaborate with clients to guarantee satisfaction with post products.
Digital Editing - cropped, manipulate and performed color-balance for final images.
Photographed: special events, including wedding, parties.

EDUCATION
Discovery Training - DFW
- Personal Development :
xxx-xxx-xxxx Online Courses - Current
- Graphic Design :
Adobe Photoshop, Graphic Design, Web Design
University of North Texas – Denton, TX
- Graphic Design / Photography :
Fine Art coursework, Graphic Design workshop, Studio Art courses.
Brookhaven Jr. College – Farmers Branch, TX
- Graphic Design :
Fine Art coursework, Graphic Design workshop, Workshops for Photoshop for Designers, Studio Art courses
East Field Jr. College - Mesquite, Tx
- Integrated Chip Design and AC/DC circuits
AC/DC circuits, Telecommunications, Autocad, Semiconductor Layout
Richland Jr. College – Richardson, TX
- Photography / Graphic Design
Emphasis in Photography, Studio Art courses, Workshops for Photoshop for designers, Computer and Art Design courses.



HIGHLIGHTS
- Proactive approaches to problem-solving
-Strong communication skills
-Workflow management
-Inventory management
-Team Player
-Strong work ethic
-Strong knowledge of Service Manager 9, Servicewise Ticketing
-Shipping and receiving
-MS Office
-Sales and Customer Relations
-Adobe Photoshop
-Adobe InDesign
-Adobe Illustrator
-SAi Flexi 12 Certified
-Traditional and Large scale digital
printing
-Wedding Photography
-Strong knowledge for Canon products
-Natural Leader


AWARDS
Fall 2000 Recognized as Brookhaven's : “People's Choice” in Visual Communications Open Student Show.

photography, production design