Michael Petruzzi Resume
Michael Petruzzi?
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OBJECTIVE?
Recent college graduate with a passion for sports out of work due to COVID-19 looking to obtain my first position in marketing or a related field where I can apply my education and work experience to become a valuable asset to an organization.
EDUCATION?
Elmhurst College Elmhurst, Illinois?
Bachelor of Science Double Major: Marketing and Management August 2019
EXPERIENCE?
The Cary Company Addison, Illinois
Customer Relations Specialist Jan. 2020 - May 2020
Handle 30+ calls daily, with duties including signing up new customers, answering questions about orders from returning customers, and providing relevant product information
Enter customer orders that are placed via phone, web, or purchase order
Give detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
K and L Freight Management St. Charles, Illinois
Accounting Intern Nov. 2018 - Nov. 2019
Created and organized virtual records for legal documentation
Provide customers with pay status upon request
Input cash postings
Developed template for monthly financial reporting
Dick’s Sporting Goods Lombard, Illinois?
Customer Service Specialist June 2016 – July 2018?
Supervised over twenty employees?
Evaluated cashiers’ performance? metrics and worked with them toward improvement
Provided exceptional customer service while resolving customer issues
Trained newly hired employees to limit the learning curve
Responsible for closing out registers at end of business day
Cashier Nov. 2015 – June 2016?
Interacted with customers in a friendly manner?
Provided customers with a satisfying check-out experience?
Ensured customers would return by enrolling them in store rewards program
Michael Petruzzi?
------------, ------------
?
OBJECTIVE?
Recent college graduate with a passion for sports out of work due to COVID-19 looking to obtain my first position in marketing or a related field where I can apply my education and work experience to become a valuable asset to an organization.
EDUCATION?
Elmhurst College Elmhurst, Illinois?
Bachelor of Science Double Major: Marketing and Management August 2019
EXPERIENCE?
The Cary Company Addison, Illinois
Customer Relations Specialist Jan. 2020 - May 2020
Handle 30+ calls daily, with duties including signing up new customers, answering questions about orders from returning customers, and providing relevant product information
Enter customer orders that are placed via phone, web, or purchase order
Give detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
K and L Freight Management St. Charles, Illinois
Accounting Intern Nov. 2018 - Nov. 2019
Created and organized virtual records for legal documentation
Provide customers with pay status upon request
Input cash postings
Developed template for monthly financial reporting
Dick’s Sporting Goods Lombard, Illinois?
Customer Service Specialist June 2016 – July 2018?
Supervised over twenty employees?
Evaluated cashiers’ performance? metrics and worked with them toward improvement
Provided exceptional customer service while resolving customer issues
Trained newly hired employees to limit the learning curve
Responsible for closing out registers at end of business day
Cashier Nov. 2015 – June 2016?
Interacted with customers in a friendly manner?
Provided customers with a satisfying check-out experience?
Ensured customers would return by enrolling them in store rewards program