Michael C. Richards
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Location: Village of Clarkston, MI, USA
School: Central Michigan University
Major: Health Service Management

Michael C. Richards

Michael C. Richards
8356 Brookstone Lane
Clarkston, Michigan 48348
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Communication, Financial Management, Performance Improvement. State and Federal Regulatory Compliance, JCAHO Accreditation. 39 Years of Operations Experience in Long-term Care Communities. Stable, Hard Working, Values Based Leader.

2016-2019 CIENA Healthcare - Willowbrook Manor
130 bed SNF
Day to Day Operations, Construction of new 30 bed private room rehab unit, from 3 star rating to 5 star Overall, Quality, and Inspection rating and 4 star Staffing – Occupancy consistently 5 % higher than State and National Averages, Labor Relations with SEIU

2012-2016 Trinity Senior Living Communities
Sanctuary at the Abbey - 144 bed SNF
Leader - day to day operations for 144 bed SNF. Responsible for all measures of success
including clinical, financial, resident and staff satisfaction. Continued the implementation of the Sanctuary Model for Resident quality of life, establishing a culture where every life is sacred. Eliminated three bed wards to create spacious 2 bed rooms improving the quality of life for Residents. With Medical Director and IDT reduced hospital readmission rate from 33% to 14% - meeting weekly with Primary Care Physicians to review discharges. Pilot community for Tele Health project introducing off hour physician coverage to review Resident needs prior to transfer to acute care. Made significant progress in the state of the work life experience and the culture of the community. On negotiating team for two labor contracts with SEIU and AFSCME.

2001-2012 St. John Senior Services / St. John Health / Ascension Health
Father Murray Nursing Center/St. John Senior Community
Executive Director/President of Board of Trustees/Sr. Administrator/ Administrator
As the Administrator I lead and model behavior that creates a high performing culture achieving excellence in service, quality, efficiency, associate engagement, physician loyalty, operating income and growth. Duties include: oversight of day to day operations working closely with operating unit executives and medical leadership. As President of the Board of Trustees (2007-2009) I had responsibility for recruitment, development and creating positive relationships with St. John Senior Services Board of Trustees ensuring effective governance and committee process. During this period had responsibility for 411 SNF and 60 ALU located at two communities with $34 million in annual revenue and 530 associates.
Major accomplishments include: CON application and approval for 30 SNF beds to develop a transitional rehab unit at St. John Senior Community. Initiated a team to develop long-term care pharmacy product line with St. John Health, serving both SNF communities and other SNF.
Obtained initial national accreditation through JCAHO at Father Murray Nursing Center In 2002.
Implemented Press Gainey satisfaction tool for Senior Services. Developed and Implemented a shared leadership model for dietary services for the two communities. Participated with St. John Health transformation teams charged to eliminate $85 million in operating expenses.
Created positive relationship in the St. John Health System of hospitals, home care, local and national corporate staff – to ensure a well-coordinated patient care experience.

1990- 2001 TCCS now Trinity Senior Living Communities / Trinity Health Farmington Hills, Michigan Administrator
Leading the long-term care product line for Battle Creek Health System at Mercy Pavilion of Battle Creek, a Skilled Nursing and Assisted Living community. Kept provider of choice status while performing financial turn-around. Led Long-term Care system integration and co-led on product development for Mobile Diagnostic Network. Participated in acute care Hoshin Strategic Planning Process, leading the transformation process in CQI/Performance Improvement. Earned three-year unconditional accreditation from JCAHO. Maintained union-free status.

1980- 1990 Worked at various SNF from 106 -301 beds – new construction and opening 106 bed SNF

August 1989 Master of Science in Administration, emphasis Health Care
Central Michigan University
May 1980 Bachelor of Sciences, Health Service Management
Ferris State University
January 2000 Completed graduate work at Western Michigan University in Human Resource Development
9 credit hours completed
Aging Services of Michigan Board Member – Education Foundation July 2010-June 2011
Aging Services of Michigan Public Policy Committee, ASM Executive Leadership Series 2011
Fellow - American College of Health Care Administrator (ACHCA) 1989-present
Professional Certification – Nursing Home Administrator 1989-2008
Charter Life Member ACHCA
Past President ACHCA – Michigan Chapter
Board Member and Advancement/Certification Committee ACHCA – 1989 to 1998
Member Emeritus ACHCA – Michigan Chapter
Board Member and Region II Director – Health Care Association of Michigan 1996 to 1998
Board of Trustees, Centerline Public School Foundation 2008-2011
Centerline Lions Club – 2002 to 2008
Boy Scouts of America Troop 185, Our Lady of the Lakes/Oakland County Sportsmen’s Club – Chair popcorn committee, Troop committee and Patrol Advisor 2005 to 2007
Clarkston United Methodist Church
Advisory Board, Lifespan of Southwest Michigan – Battle Creek, Michigan
Advisory Board, Planning committee – North Point Woods – Battle Creek, Michigan
Completed Ministry in Leadership - TSLC and A Heroes Journey – St. John Health
St. John Health Executive Formation Process/ Governance / Board Development
Embraced Catholic Health Care values at St. John Health and TSLC
Attended Leadership Development Programs – 360 degree Feedback Process

Hard working, Friendly, Dependable