Mia Dang - Resume
HIGHLIGHTS OF QUALIFICATIONS
Hardworking, self-motivated and positive attitude individual with a passion to work in the finance and accounting industry. Interpersonal skill and ability to work with others effectively in team and ability to synthesize information. Solid knowledge in preparing excel reports, great sense of client service and exceed clients' expectations while remaining committed to the firm's objectives and vision. Some of my highlighted skills are, but not limited to:
• Customer service experience
• Multitasking, supportive team player • Details oriented
• Maintaining professional and long-term relationships with stakeholders • Outreach and networking
• Fluent in English, French and Vietnamese
PROFESSIONAL EXPERIENCE
Starbucks – Barista Aug 2019 - Now
• Built professional relationships with cliental to ensure and provide quality performance.
• Proactively worked side by side with multiple levels of upper management to ensure consistent, high quality customer service was maintained and presented to each client.
• Carried out daily assignments and weekly projects in a timely manner to meet time sensitive deadlines.
RBC – Account Service Representative Aug 2019 – Oct 2019
• Providing consistent service within established Client Service Commitments/ Key Performance Indicator/ Benchmarks established for each department.
• Ensuring all documents examined for completeness and accuracy, and take appropriate steps to correct for client.
• Identify and recommend solutions to recurring errors and servicing gaps to Team Leader.
• Exercise due diligence in following operational risk policies, procedures, standards and guidelines.
Safeway – Cashier 2018 - 2019
• Processed day-to-day payments for customers and opening/ closing drawers by end of shifts with a team of ten to successfully meet the monthly customer satisfaction targets
• Provided a friendly and interactive customer services to turn short-term, one-time shoppers to loyalty customers
• Helped to engage the clients by promoting the products or current promotion
IMPark – Data Entry Clerk 2018
• Retrieved daily client’s information data and entered the information into the appropriate systems promptly
• Reviewed the entered data for accuracy before reconciling and posting data batches
• Notified Team Lead of any errors/ exceptions and helped maintain the internal data system
• Supported month end reports and communicated to the assigned team
Petrolimex Saigon - Accountant 2016 - 2018
• Prepared asset, liability, and capital account entries by compiling and analyzing account information
• Documented financial transactions by entering account information
• Updated stakeholders on monthly financial status by collecting information; preparing balance sheet, profit and loss statement, using Excel reports
• Secured financial information by completing data base backups and following internal policy.
Shinhan Bank Vietnam Ltd. - Officer 2013-2014
• Operated one-stop banking service
• Managed accounts for companies (Staffs and companies’ accounts)
• Provided professional customer services by answering emails and phone calls
• Retained and checked new credit card owners and new loans
EDUCATION
Post-Baccalaureate Diploma – Financial Services 2018 - Present
Douglas College , New Westminster
Dean’s list in recognition of academic performance in the Fall 2019 semester
Anticipated graduation: Aug 2020
Bachelor of Finance - Banking - Corporate Finance 2012
Ho Chi Minh City University of Economics, Vietnam
COMMUNITY INVOLVEMENT
ISEE Academy – Teacher (Communication & SSAT) 2016 - 2017
• Building a rapport with the students to ensure high retention numbers
• Employing a variety of instructional techniques to keep students engaged and excited about learning
• Creating and maintaining standards of student behavior required to run a productive class
• Managing allotted time to ensure maximum student achievement
Today Education – Teacher 2012 - 2013
• Provided English workshops to the executives
• Helped professionals with effective communications such as business emails and public speaking skills
INTERESTS
• Reading and dancing
• Owning a small online shopping page
HIGHLIGHTS OF QUALIFICATIONS
Hardworking, self-motivated and positive attitude individual with a passion to work in the finance and accounting industry. Interpersonal skill and ability to work with others effectively in team and ability to synthesize information. Solid knowledge in preparing excel reports, great sense of client service and exceed clients' expectations while remaining committed to the firm's objectives and vision. Some of my highlighted skills are, but not limited to:
• Customer service experience
• Multitasking, supportive team player • Details oriented
• Maintaining professional and long-term relationships with stakeholders • Outreach and networking
• Fluent in English, French and Vietnamese
PROFESSIONAL EXPERIENCE
Starbucks – Barista Aug 2019 - Now
• Built professional relationships with cliental to ensure and provide quality performance.
• Proactively worked side by side with multiple levels of upper management to ensure consistent, high quality customer service was maintained and presented to each client.
• Carried out daily assignments and weekly projects in a timely manner to meet time sensitive deadlines.
RBC – Account Service Representative Aug 2019 – Oct 2019
• Providing consistent service within established Client Service Commitments/ Key Performance Indicator/ Benchmarks established for each department.
• Ensuring all documents examined for completeness and accuracy, and take appropriate steps to correct for client.
• Identify and recommend solutions to recurring errors and servicing gaps to Team Leader.
• Exercise due diligence in following operational risk policies, procedures, standards and guidelines.
Safeway – Cashier 2018 - 2019
• Processed day-to-day payments for customers and opening/ closing drawers by end of shifts with a team of ten to successfully meet the monthly customer satisfaction targets
• Provided a friendly and interactive customer services to turn short-term, one-time shoppers to loyalty customers
• Helped to engage the clients by promoting the products or current promotion
IMPark – Data Entry Clerk 2018
• Retrieved daily client’s information data and entered the information into the appropriate systems promptly
• Reviewed the entered data for accuracy before reconciling and posting data batches
• Notified Team Lead of any errors/ exceptions and helped maintain the internal data system
• Supported month end reports and communicated to the assigned team
Petrolimex Saigon - Accountant 2016 - 2018
• Prepared asset, liability, and capital account entries by compiling and analyzing account information
• Documented financial transactions by entering account information
• Updated stakeholders on monthly financial status by collecting information; preparing balance sheet, profit and loss statement, using Excel reports
• Secured financial information by completing data base backups and following internal policy.
Shinhan Bank Vietnam Ltd. - Officer 2013-2014
• Operated one-stop banking service
• Managed accounts for companies (Staffs and companies’ accounts)
• Provided professional customer services by answering emails and phone calls
• Retained and checked new credit card owners and new loans
EDUCATION
Post-Baccalaureate Diploma – Financial Services 2018 - Present
Douglas College , New Westminster
Dean’s list in recognition of academic performance in the Fall 2019 semester
Anticipated graduation: Aug 2020
Bachelor of Finance - Banking - Corporate Finance 2012
Ho Chi Minh City University of Economics, Vietnam
COMMUNITY INVOLVEMENT
ISEE Academy – Teacher (Communication & SSAT) 2016 - 2017
• Building a rapport with the students to ensure high retention numbers
• Employing a variety of instructional techniques to keep students engaged and excited about learning
• Creating and maintaining standards of student behavior required to run a productive class
• Managing allotted time to ensure maximum student achievement
Today Education – Teacher 2012 - 2013
• Provided English workshops to the executives
• Helped professionals with effective communications such as business emails and public speaking skills
INTERESTS
• Reading and dancing
• Owning a small online shopping page