Merchandise and Creative Writing Student
Zorri Tate
223 James P Brawley DR
Atlanta, GA 30314
------------ ------------
Clark Atlanta University, Atlanta, GA
Expected May 2020
Bachelor’s of Arts: Fashion Merchandise
GPA: 3.26
Honor Roll
WORK EXPERIENCE
G2 Secure Staff LAX, Los Angeles, CA 06/19– 08/19
Airport Passenger Service Agent
• Escorted passengers in wheelchairs from the terminal to the aircraft
• Protected customers' baggage from loss, theft and damage by handling them properly.
• Responds to customers' inquiries and properly apply service for special care passengers
• Assisted in preparing rotational schedules for employees according to the company budget.
Wyndham Hotels, Atlanta, GA 01/19– 05/19
Guest Services Agent
• Answered telephonic and in-person queries related to hotel services and resolved any issues
• Communicated with housekeeping and maintenance staff to ensure that great quality service is provided to guests
• Administered the online Web Booking system and allocate the rooms accordingly.
• Managed Front Desk operations including cashier, ensuring policies and procedures are maintained
• Provided excellent customer service to all guest by knowledgably answering questions; proactively solving problems; and creating a welcoming environment.
ALDO Group, Atlanta, GA 11/17– 11/18
Cashier
• Maintained knowledge of current sales, promotions, and policies regarding payment and exchange/security practices
• Responded to customer questions and requests in a prompt and efficient manner
• Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return
• Organize shelves, stock new merchandise, and alert management of order needs based on observation
Lucky Brand, Atlanta, GA 11/17– 05/18
Sales Lead Representative
• Communicated information to customers about product quality, value, and style
• Offered exceptional customer service to differentiate and promote the
company brand
• Completed floor replenishment to guarantee size availability and promote customer satisfaction
• Balanced the needs of multiple customers simultaneously in a fast paced retail environment
Diversity & Cultural Engagement Center (DCE), Corvallis, OR 12/16– 06/17
Student Ambassador
• Collected, analyzed, and reported data related to student success
• Coordinated specialized programs & initiatives within DCE
• Expected to provide quality customer service to all visitors of the center, including hosting and providing tours
• Responsible for opening/closing procedures, general upkeep of center, and engaging in weekly cleaning tasks and other duties as assigned by Assistant Director/GTA, such as set up/take down of tabling
Sabrak Boutique, Inglewood, CA 05/16 – 08/16
Sales Manager/ Stylist
• Increased profitability by 25% within two months
• Ensured availability of merchandise and services by approving contracts and maintaining inventories
• Implemented pricing guidelines by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
UNIVERSITY EXPERIENCE
HER Campus, Clark Atlanta University 01/19- 04/19
Campus Expansion Assistant
• Orchestrate and send at least 50 outreach emails/social media messages per week to universities nationally
• Tracked and reported universities responses
• Organized and maintained details in Microsoft Excel and Word documents.
Sisters of Color – Events Coordinator 01/17 – 06/17
• Managed budgets of up to $20,000, for up to 500 attendees.
• Coordinated and executed events, both professional (workshops, meetings) and social (celebrations)
• Planned all internal company events from weekly board meetings to the weekly organization meetings
Activities
FEM Scholar - Mentor 09/15 – Present
• Assist low income young women with the college application process, including financial aid, personal statements, and educational support
Zorri Tate
223 James P Brawley DR
Atlanta, GA 30314
------------ ------------
Clark Atlanta University, Atlanta, GA
Expected May 2020
Bachelor’s of Arts: Fashion Merchandise
GPA: 3.26
Honor Roll
WORK EXPERIENCE
G2 Secure Staff LAX, Los Angeles, CA 06/19– 08/19
Airport Passenger Service Agent
• Escorted passengers in wheelchairs from the terminal to the aircraft
• Protected customers' baggage from loss, theft and damage by handling them properly.
• Responds to customers' inquiries and properly apply service for special care passengers
• Assisted in preparing rotational schedules for employees according to the company budget.
Wyndham Hotels, Atlanta, GA 01/19– 05/19
Guest Services Agent
• Answered telephonic and in-person queries related to hotel services and resolved any issues
• Communicated with housekeeping and maintenance staff to ensure that great quality service is provided to guests
• Administered the online Web Booking system and allocate the rooms accordingly.
• Managed Front Desk operations including cashier, ensuring policies and procedures are maintained
• Provided excellent customer service to all guest by knowledgably answering questions; proactively solving problems; and creating a welcoming environment.
ALDO Group, Atlanta, GA 11/17– 11/18
Cashier
• Maintained knowledge of current sales, promotions, and policies regarding payment and exchange/security practices
• Responded to customer questions and requests in a prompt and efficient manner
• Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return
• Organize shelves, stock new merchandise, and alert management of order needs based on observation
Lucky Brand, Atlanta, GA 11/17– 05/18
Sales Lead Representative
• Communicated information to customers about product quality, value, and style
• Offered exceptional customer service to differentiate and promote the
company brand
• Completed floor replenishment to guarantee size availability and promote customer satisfaction
• Balanced the needs of multiple customers simultaneously in a fast paced retail environment
Diversity & Cultural Engagement Center (DCE), Corvallis, OR 12/16– 06/17
Student Ambassador
• Collected, analyzed, and reported data related to student success
• Coordinated specialized programs & initiatives within DCE
• Expected to provide quality customer service to all visitors of the center, including hosting and providing tours
• Responsible for opening/closing procedures, general upkeep of center, and engaging in weekly cleaning tasks and other duties as assigned by Assistant Director/GTA, such as set up/take down of tabling
Sabrak Boutique, Inglewood, CA 05/16 – 08/16
Sales Manager/ Stylist
• Increased profitability by 25% within two months
• Ensured availability of merchandise and services by approving contracts and maintaining inventories
• Implemented pricing guidelines by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
UNIVERSITY EXPERIENCE
HER Campus, Clark Atlanta University 01/19- 04/19
Campus Expansion Assistant
• Orchestrate and send at least 50 outreach emails/social media messages per week to universities nationally
• Tracked and reported universities responses
• Organized and maintained details in Microsoft Excel and Word documents.
Sisters of Color – Events Coordinator 01/17 – 06/17
• Managed budgets of up to $20,000, for up to 500 attendees.
• Coordinated and executed events, both professional (workshops, meetings) and social (celebrations)
• Planned all internal company events from weekly board meetings to the weekly organization meetings
Activities
FEM Scholar - Mentor 09/15 – Present
• Assist low income young women with the college application process, including financial aid, personal statements, and educational support