Mercedes davidson
MERCEDES DAVIDSON 4900 CEMTRAL DR STONE MOUNTAIN DR 30083
PR O F I L E
Experienced and skilled customer service professional. Highly talented in
Determining customers’ specific requirements, and providing them with
Correlating solutions. Proven record of cultivating, maximizing and
Maintaining client relationships with an advanced understanding of
Customer need. Successful history of process improvements, time
Management, and problem resolution skills.
MERCEDES D A V I D S O N
E X P E R I E N C E
Daycare center2012 – Current-Customer service
? engage with toddlers and infant making sure their all feed, naps and making sure they are safe if any issues. Iprovide them with requires support.
? Keep records of customer interactions and ensure that customers’
AT&T FEB 2012 -SEPT2012
Customer service
? Ensured that services provided to customers are of consistently high
Quality, through excellent training and development.
? Created and maintained logs of conversations with customers, and
Ensure that any urgent issues are escalated to the manager.
? Maintained open communication with customers to strengthen
Relationships and build loyal client base
? Monitored and assessed monthly expenses and budget for clients
Focusing on trend forecasting and market research to maintain
Profitability
? Ensured highest of level of customer satisfaction through observation,
Communication and implementation of improved programs and
Procedures.
ALTEGRA HEALTH 2010-2012
Medical health plan call center
? accurately respond to inbound phone calls and processing customer
Inquiries and request into the appropriate system or database
? Working knowledge of protected health information (PHI), HIPPA
? Optimized service procedure to increase customer satisfaction
? Coordinated work between multiple department
E X P E R T I S E- C O M M U N I C A T I O N
O U T B O U N D C A L L S
M I C R O S O F T O F F I C E
C U S T O M E R S E R V I C E
6 0 W P M T Y P I N G S P E E D
P R O M O T I O N A L E V E N T S
M A R K E T I N G S T R A T E G I E S
S O C I A L M E D I A P L A T F O R M
I N N O V A T I V E P R O B L E M S O L V I N G
E D U C A T I O N- L I c e n s e d P r a c t I c a l N u r s I n g (L . P. N)
S o u t h e r n A s s o c I a t I o n o f C o l l e g e s
An n d S c h o o l s
Experienced and skilled customer service professional. Highly talented in
Determining customers’ specific requirements, and providing them with
Correlating solutions. Proven record of cultivating, maximizing and
Maintaining client relationships with an advanced understanding of
Customer need. Successful history of process improvements, time
Management, and problem resolution skills.
.
MERCEDES DAVIDSON 4900 CEMTRAL DR STONE MOUNTAIN DR 30083
PR O F I L E
Experienced and skilled customer service professional. Highly talented in
Determining customers’ specific requirements, and providing them with
Correlating solutions. Proven record of cultivating, maximizing and
Maintaining client relationships with an advanced understanding of
Customer need. Successful history of process improvements, time
Management, and problem resolution skills.
MERCEDES D A V I D S O N
E X P E R I E N C E
Daycare center2012 – Current-Customer service
? engage with toddlers and infant making sure their all feed, naps and making sure they are safe if any issues. Iprovide them with requires support.
? Keep records of customer interactions and ensure that customers’
AT&T FEB 2012 -SEPT2012
Customer service
? Ensured that services provided to customers are of consistently high
Quality, through excellent training and development.
? Created and maintained logs of conversations with customers, and
Ensure that any urgent issues are escalated to the manager.
? Maintained open communication with customers to strengthen
Relationships and build loyal client base
? Monitored and assessed monthly expenses and budget for clients
Focusing on trend forecasting and market research to maintain
Profitability
? Ensured highest of level of customer satisfaction through observation,
Communication and implementation of improved programs and
Procedures.
ALTEGRA HEALTH 2010-2012
Medical health plan call center
? accurately respond to inbound phone calls and processing customer
Inquiries and request into the appropriate system or database
? Working knowledge of protected health information (PHI), HIPPA
? Optimized service procedure to increase customer satisfaction
? Coordinated work between multiple department
E X P E R T I S E- C O M M U N I C A T I O N
O U T B O U N D C A L L S
M I C R O S O F T O F F I C E
C U S T O M E R S E R V I C E
6 0 W P M T Y P I N G S P E E D
P R O M O T I O N A L E V E N T S
M A R K E T I N G S T R A T E G I E S
S O C I A L M E D I A P L A T F O R M
I N N O V A T I V E P R O B L E M S O L V I N G
E D U C A T I O N- L I c e n s e d P r a c t I c a l N u r s I n g (L . P. N)
S o u t h e r n A s s o c I a t I o n o f C o l l e g e s
An n d S c h o o l s
Experienced and skilled customer service professional. Highly talented in
Determining customers’ specific requirements, and providing them with
Correlating solutions. Proven record of cultivating, maximizing and
Maintaining client relationships with an advanced understanding of
Customer need. Successful history of process improvements, time
Management, and problem resolution skills.
.