Melody Fathi
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Melody Fathi

Melody Fathi



7240 Brower Way San Ramon, CA 94582

San Ramon, CA 94582

Phone: ------------

E-Mail: ------------



Professional Summary



Skilled at acquiring customers and servicing accounts to promote consistent revenue growth. Expert Social Media user with skills in lead optimization and customer problem-solving. Bringing top-notch planning and multitasking abilities packaged with industrious and driven approach.



Skills



Multi-tasking strength

Communication skills

Interpersonal skills

Sale expertise

Point of sale knowledge

Computer-savvy

Sorting and labeling

Goal-oriented



Quick learner

Motivated team player

Skilled problem solver

Microsoft Office Suite

Detail oriented

Activity planning

Product identification



Work History



March 2018 to Current

24 Hour Fitness USA Inc. San Ramon, CA

Service Expert



Greeted and interacted with members and guests upon entrance and exit to facility.

Handled phone calls and delivered messages to appropriate staff members.

Set up, maintained and put away recreational equipment.

Respond to guest requests for assistance in timely and knowledgeable manner.

Promoted fitness center programs such as youth and adult swim team programs.

Immediately reported any damaged or broken equipment.

Developed public relations materials, marketing, and advertising strategies.

Filed records for timely retrieval.

Scheduled and conducted fitness orientation appointments with new members.



November 2017 to January 2018

Baremineral Pleasanton, CA

Beauty Ambassador



Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

Increased brand awareness through event marketing, demonstrations, sales and brand promotion.

Maintained up-to-date knowledge of store sales, payment policies and security standards.

Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.

Assisted customers with signing up for store loyalty programs and provided details about key benefits.

Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.

Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.



January 2017 to November 2017

Francesca's Danville, CA

Stylist



Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.

Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.

Researched current fashion trends and competitor activity.

Assisted young ladies in finding ideal prom, pageant and quinceanera gowns.

Cultivated lasting relationships with clients through one-on-one interactions in store environment.

Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe.

Coordinated deliveries with multiple vendors, including trim, print and fabric vendors.



September 2016 to January 2017

Apricot Lane Boutique Danville, CA

Stylist/key Holder



Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Trained and mentored new employees.

Used weekly financial data to analyze company growth and optimize operational strategies.

Accepted and processed customer returns.

Completed store opening and closing procedures.

Opened inventory boxes and restocked shelves.

Counted out cash drawers and balanced totals.

Received and counted money.

Improved customer service by projecting friendly and knowledgeable attitude.

Directed customers to correct store locations.

Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.



June 2016 to August 2016

Club Sport Pleasanton, CA

Kids' Club Attendant



Worked with children individually and in groups to teach social, communicative and problem-solving skills.

Maintained effective schedule balance between rest periods, active play and instruction.

Enforced rules and managed behavior through developmentally appropriate discipline.

Developed lessons and activities to promote children's physical and emotional development.

Managed safety and security of all children under care.

Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.

Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.

Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.

Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.



Education



Diablo Valley College Pleasant Hill, CA

High School Diploma



Languages



English

Farsi



Certifications



American Red Cross, First aid certified.

Advanced sport medicine certified.