Melissa's Resume
Melissa Hernandez
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EDUCATION
B.A. Communication Studies expected Fall 2019
University of San Diego San Diego, CA
Related Courses: Media and Communications, Media Writing,
Study Abroad, Jan 2019-May 2019
University of San Diego, Madrid Center - Madrid, Spain
Academic courses incorporating the media industry in Spain including television, radio, and movies.
Developed familiarity with local customs and gained proficiency in spoken and written Spanish
Two week independent travel to six countries following a semester of study
A.A. General Education May 2015
Grossmont Community College San Diego, CA
Related Courses: Marketing, Hospitality and Tourism Management
WORK EXPERIENCE
Front Desk Associate, Madrid Center, University of San Diego January 2019-May 2019
Made over 200 copies for professors and administration
Assisted students with communicating and making phone calls in Spanish language
Managed and posted over 15 Instagram posts and stories for USD Madrid Center Instagram
Performed opening and closing duties for the school, including locking and opening front doors and preparing classrooms for professors and students
Window Clerk, Mail Center, University of San Diego May 2015 - Present
Provide first line customer service to a campus of 8,000 students, faculty and staff
Sort, process, and resolve issues for up to 7,000 student packages a week
Process outgoing packages, familiar with all postal regulations and procedures
Organize and prepare for move-in every year, 1,200 new first-year students and 3,000 returning students return back to campus and order books and residence hall supplies
Front Desk Associate , Golden Living Point Loma November 2014 - April 2016
Greet and welcome guests in person and on phone; answer and direct inquiries to designated department.
Maintain log books, including sign-in/out logs, front desk expenditures, and calls received.
Pick up and sort daily incoming correspondence and deliver sorted mail to addressees.
Maintain executive managers calendars by planning and scheduling meetings.
Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products.
Manage front office reception area by cleaning and organizing desk and visitor lobby
PROFESSIONAL ORGANIZATIONS
News Reporter, USDtv News, University of San Diego Sept 2018-present
Report and write weekly news stories that are relevant to San Diego and the USD community
Plan and conduct on-camera interviews that will appeal to audience
Film all interviews and B-ROLL
Pitch weekly news stories
Record voiceovers and edit packages as needed
SKILLS
Bilingual in English and Spanish, Basic knowledge of American Sign Language
Proficient in Microsoft Word, Excel, and PowerPoint
Melissa Hernandez
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EDUCATION
B.A. Communication Studies expected Fall 2019
University of San Diego San Diego, CA
Related Courses: Media and Communications, Media Writing,
Study Abroad, Jan 2019-May 2019
University of San Diego, Madrid Center - Madrid, Spain
Academic courses incorporating the media industry in Spain including television, radio, and movies.
Developed familiarity with local customs and gained proficiency in spoken and written Spanish
Two week independent travel to six countries following a semester of study
A.A. General Education May 2015
Grossmont Community College San Diego, CA
Related Courses: Marketing, Hospitality and Tourism Management
WORK EXPERIENCE
Front Desk Associate, Madrid Center, University of San Diego January 2019-May 2019
Made over 200 copies for professors and administration
Assisted students with communicating and making phone calls in Spanish language
Managed and posted over 15 Instagram posts and stories for USD Madrid Center Instagram
Performed opening and closing duties for the school, including locking and opening front doors and preparing classrooms for professors and students
Window Clerk, Mail Center, University of San Diego May 2015 - Present
Provide first line customer service to a campus of 8,000 students, faculty and staff
Sort, process, and resolve issues for up to 7,000 student packages a week
Process outgoing packages, familiar with all postal regulations and procedures
Organize and prepare for move-in every year, 1,200 new first-year students and 3,000 returning students return back to campus and order books and residence hall supplies
Front Desk Associate , Golden Living Point Loma November 2014 - April 2016
Greet and welcome guests in person and on phone; answer and direct inquiries to designated department.
Maintain log books, including sign-in/out logs, front desk expenditures, and calls received.
Pick up and sort daily incoming correspondence and deliver sorted mail to addressees.
Maintain executive managers calendars by planning and scheduling meetings.
Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products.
Manage front office reception area by cleaning and organizing desk and visitor lobby
PROFESSIONAL ORGANIZATIONS
News Reporter, USDtv News, University of San Diego Sept 2018-present
Report and write weekly news stories that are relevant to San Diego and the USD community
Plan and conduct on-camera interviews that will appeal to audience
Film all interviews and B-ROLL
Pitch weekly news stories
Record voiceovers and edit packages as needed
SKILLS
Bilingual in English and Spanish, Basic knowledge of American Sign Language
Proficient in Microsoft Word, Excel, and PowerPoint