Melissa Retana Resume
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Melissa Retana Resume

Melissa Retana
14232 Farralon ct
Fontana, California 92336
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Skills
I am bilingual in English and Spanish, being advanced in speaking, reading and writing in both languages. I am an optimistic woman who is seen as very energetic, reliable, analytical and responsible. I express great communication skills which stem from me being a great listener, and being outgoing and approachable sure helps. I am a dedicated team player who is resolution-oriented.
Experience
August 2019 - CURRENT
Mentor Advising Center at CSUSB - Mentor Advisor
Mentor students from the College of Social and Behavioral Sciences at CSUSB on their
Guide students in selecting classes, help students create their quarter schedule, and propose a long term Education Plan tailored to meet their needs
Provide students with knowledge and resources off or on campus that can assist them as a college student
Refer students to other departments when they need further assistance than what the MAC offers
August 2019 - January 2020
Active Ride Shop in Rancho Cucamonga - Sales Associate/Cashier
Created relationships with customers to encourage customers to return
Answered the phone and provided quality answers and service to customers and associates from other Active locations
Thoroughly learned the company's product offerings and contributed to monthly sales
Maintained accurate balance of cash drawer and checked for fake bills
Performed daily shift tasks including stocking shipment, creating merchandise displays, remerchandising, sending out online orders and transferring merchandise

NOVEMBER 2017 - JUNE 2019
Zumiez Inc. in Rancho Cucamonga - Sales Associate/Cashier
Determined customers� specific needs to ensure great quality customer service, encouraging customers to return
Kept cashwrap organized throughout shifts to ensure fast closing after-hours.
Answered the phone and provided quality over-the-phone service to customers and associates from other Zumiez locations
Thoroughly learned the company's product offerings and contributed to monthly sales
Maintained accurate balance of cash drawer and checked for fake bills
Performed daily shift tasks including stocking shipment, creating merchandise displays, remerchandising, sending out online orders and transferring merchandise
JULY 2016 - JANUARY 2018
Islands Restaurant in Rancho Cucamonga - Hostess/Busser
Maintained constant communication between management and all other employees to ensure smooth operations in an extreme high volume environment
Greeted guests, organized reservations and walk-in parties to ensure guest satisfaction, and maintained wait lists during busy hours
Answered the phone and any questions guests had
Took dishes to the dishwasher and wiped down tables
Education
SEPTEMBER 2017 - CURRENT
California State University, San Bernardino in San Bernardino
I am a third-year student at CSUSB majoring in criminal justice. I will be graduating an entire year early as I earn my Bachelor�s Degree in June of 2020. My current CSUSB GPA is 3.23. In addition to my studies in the U.S., I have studied abroad in London, England in the summer of 2019.