Melissa Ochs - Resum�
Melissa Ochs
------------ Kissimmee, FL 34747
------------
Summary
Guest service expert with extensive experience in hospitality industry, with major focus on event planning and mass media communications.
A dedicated communications major specializing in organizing large and small events while delivering advanced guest service in a leadership experience position. Knowledge in marketing strategies within media communications in social media and society.
Expertise
Guest Service
Event Planning
Mass Media Communications
Marketing
Photography
Education
Valencia College, Orlando, FL, Associate’s in Arts Degree, English, expected August 2019, (GPA = 3.0)
Vanguard High School, Ocala, FL, June 2011, graduated with high honors, (GPA = 3.7)
Relevant Experience
Wag!, Dog Walker, Orlando, FL 2019 - Present
provide quality care and excellent customer service for dog owners in the Orlando area
strong client base and follows instruction for walking, caring, feeding, and exercise programs for the dogs from their owners
safety ensured from beginning to end, at all times during session
Walt Disney World, Cast Member, Lake Buena Vista, FL 2014 - Present
Ride Service Associate, July 2017 - Present
maintain and ensure Guest safety by holding up company policies and procedures while directing and assisting Walt Disney World Guests
provide extensive knowledge and information on Walt Disney Parks and Resorts to Guests
assist Guests around property and being a Tour Guide for families throughout their stay
creative thinker and story-teller
Trainer/Quick Service Food and Beverage, April 2016 - July 2017
lead team to achieve success through advanced training techniques, while ensuring safety, courtesy, show, and efficiency to Guests
part of multi-functional team that served over 2,000 units a day
demonstrates problem solving and decision making skills in a quick and timely manner
Attractions Hostess, May 2015 - April 2016
provide helpful and knowledgeable assistance to Guests in daily operation
performs safety procedures with Guests and during operation of ride vehicles
quick thinker with ability to problem solve
maintain Guest service skills in high volume area
Disney College Program Internship, May 2014 - January 2015
deliver daily Guest service in Fortune 100 company
partner with multiple departments to ensure quality of operation
performs excellent verbal and communication skills
ability to manage multiple tasks and work well under pressure
demonstrate skills in leadership, time management, and responsibility
Volunteer Work
Leader of Show Committee - Walt Disney World Minnie Van Service
demonstrate specific leadership responsibilities for committee
submit requests for new products and releases for operation
communicate clear and concisely with team
organize a list of requirements and duties to excel our team, and designate members to fulfill these duties
create detailed documents, pictures, and information on new updates based on the Four Keys Basics
capture photographs and designed creatively themed layouts for committee board and upcoming openings
Co-Leader of Cast Recognition Event Planning Committee - Walt Disney World Minnie Van Service
organize cast meetings and holiday parties
assist in event planning for special cast events in high volume area
maintain safety standards and organization among cast members
design posters and signage for special events
Christmas Ornament Wrapping - Track Shack Reindeer Run presented by Florida Hospital for Children
Design and create Christmas ornaments for children’s hospital
Work together in a team to help with ornament decorating
Develop creative ideas and stay organized
Send gathered ornaments to Florida Hospital for Children for the holiday season
Technical Skills
Proficient in Microsoft Word, PowerPoint, Excel, Microsoft Outlook, Spreadsheets, Photoshop, Advanced Photo Editing, Creative Strategy, Social Media Marketing, Event Planning, Interior Decorating, Digital Media, Photography
References
1. Harriett Ochs
------------
2. David Gentile
------------
3. Rachel Mejia
------------
Melissa Ochs
------------ Kissimmee, FL 34747
------------
Summary
Guest service expert with extensive experience in hospitality industry, with major focus on event planning and mass media communications.
A dedicated communications major specializing in organizing large and small events while delivering advanced guest service in a leadership experience position. Knowledge in marketing strategies within media communications in social media and society.
Expertise
Guest Service
Event Planning
Mass Media Communications
Marketing
Photography
Education
Valencia College, Orlando, FL, Associate’s in Arts Degree, English, expected August 2019, (GPA = 3.0)
Vanguard High School, Ocala, FL, June 2011, graduated with high honors, (GPA = 3.7)
Relevant Experience
Wag!, Dog Walker, Orlando, FL 2019 - Present
provide quality care and excellent customer service for dog owners in the Orlando area
strong client base and follows instruction for walking, caring, feeding, and exercise programs for the dogs from their owners
safety ensured from beginning to end, at all times during session
Walt Disney World, Cast Member, Lake Buena Vista, FL 2014 - Present
Ride Service Associate, July 2017 - Present
maintain and ensure Guest safety by holding up company policies and procedures while directing and assisting Walt Disney World Guests
provide extensive knowledge and information on Walt Disney Parks and Resorts to Guests
assist Guests around property and being a Tour Guide for families throughout their stay
creative thinker and story-teller
Trainer/Quick Service Food and Beverage, April 2016 - July 2017
lead team to achieve success through advanced training techniques, while ensuring safety, courtesy, show, and efficiency to Guests
part of multi-functional team that served over 2,000 units a day
demonstrates problem solving and decision making skills in a quick and timely manner
Attractions Hostess, May 2015 - April 2016
provide helpful and knowledgeable assistance to Guests in daily operation
performs safety procedures with Guests and during operation of ride vehicles
quick thinker with ability to problem solve
maintain Guest service skills in high volume area
Disney College Program Internship, May 2014 - January 2015
deliver daily Guest service in Fortune 100 company
partner with multiple departments to ensure quality of operation
performs excellent verbal and communication skills
ability to manage multiple tasks and work well under pressure
demonstrate skills in leadership, time management, and responsibility
Volunteer Work
Leader of Show Committee - Walt Disney World Minnie Van Service
demonstrate specific leadership responsibilities for committee
submit requests for new products and releases for operation
communicate clear and concisely with team
organize a list of requirements and duties to excel our team, and designate members to fulfill these duties
create detailed documents, pictures, and information on new updates based on the Four Keys Basics
capture photographs and designed creatively themed layouts for committee board and upcoming openings
Co-Leader of Cast Recognition Event Planning Committee - Walt Disney World Minnie Van Service
organize cast meetings and holiday parties
assist in event planning for special cast events in high volume area
maintain safety standards and organization among cast members
design posters and signage for special events
Christmas Ornament Wrapping - Track Shack Reindeer Run presented by Florida Hospital for Children
Design and create Christmas ornaments for children’s hospital
Work together in a team to help with ornament decorating
Develop creative ideas and stay organized
Send gathered ornaments to Florida Hospital for Children for the holiday season
Technical Skills
Proficient in Microsoft Word, PowerPoint, Excel, Microsoft Outlook, Spreadsheets, Photoshop, Advanced Photo Editing, Creative Strategy, Social Media Marketing, Event Planning, Interior Decorating, Digital Media, Photography
References
1. Harriett Ochs
------------
2. David Gentile
------------
3. Rachel Mejia
------------