Melissa Montgomery
Melissa Montgomery
12016 14th Dr SE Everett, WA 98208*------------*------------
SUMMARY OF QUALIFICATIONS
• Energetic self-starter with strong communication skills; works well independently or on a team.
• Highly productive project manager; a creative problem-solver who rapidly adapts to changing demands.
• Computer Skills: Over 15 years of computer experience using Microsoft Word, Publisher, Office, Outlook, Excel, Power Point, Data Entry, Advanced Internet Skills, Social Media, Marketing, Blackboard, ProCare, Paychex, WPM: 55
EDUCATION
BA, Interdisciplinary Studies, Eastern Washington University, Bellevue, WA Business, Minors Communication & Sociology
WORK EXPERIENCE
Team Lead/Brand Ambassador, Independent Contractor Seattle, WA 1999-Present
• Manage five+ brand ambassadors, set up and take down of large events, complete detail report summaries, responsible for marketing material distribution, consumer and vender interaction, problem solving for the team.
• Execute large marketing campaigns for companies like T-Mobile, Dodge, Microsoft, and AXE to encourage consumers to purchase and gain knowledge about their products and current sales via word of mouth and samples of new products or written materials.
Engagement Specialists YMCA Bellevue, WA 2014-2016
• Engaged new clients, informed them about new products, classes and lead them to new ones.
• All aspects of membership services: selling memberships, enrollment, education of options, check in/out.
• Responsible for retaining customers via offering products and services, routine calling and check ups.
Leasing Manager for private apartment complex owner Bellevue, WA 2010-2016
• Responsible for marketing various units in the Bellevue area, including posting apartments online, responding to potential clients, meeting potential clients, scheduling appointments and showing units.
• Assisting in the rental process including: completion of the rental application, deposits, move-in assistance, and collection of deposit for the units.
• I have had great success in renting units, most have been rented out within a week; the fastest was two days. I am quick and effective in marketing and getting in contact with the potential renters.
Manager/Administrative Assistant, Corsair Engineering, Kirkland, WA Aug 07- Sept 09
• Managed all aspects of administrative duties, directory maintenance, logistics, and equipment inventory.
• Scheduled and coordinated meetings, interviews, events and other similar activities.
• Assisted HR department with major projects, meetings, filing, and hiring process.
• Prepared business correspondence using word processing, spreadsheet, and presentation computer software, as well as kept the company website updated.
• Provided general office support for the Kirkland corporate office as well as several other offices in multiple states around the US.
Daycare-Assistant Director, Elite Kids-Preschool, Kirkland, WA Nov 06- June 07
• Supervised personal including: hiring, determining workload and delegating assignments, training, monitoring and evaluating performance, and initiating corrective or disciplinary actions.
• Maintained budget including revenues, expenditures and budget monthly projection.
• Completed enrollment, parent tours, registration and follow-up.
• Supervised day to day functions of preschool/daycare such as: parent concerns, complaints, phone calls, parent conferences, parent follow-up.
• Used ProCare billing system to maintain clients billing, registration and monthly dues.
• Processed bi-monthly payroll for employees thru ProCare and PayChex systems.
• Enrolled over 40 new children to raise profit over $15,000 in less than 3 months.
• Trained teachers on how to create a curriculum for ages Infant-School-age.
T-Mobile-Retail Sales Representative Tukwila, WA Apr 06-Nov 06
• Superseded sales quota of phones and rate plans given monthly by T-Mobile.
• Created business proposals to determine which phones and which rate plans would best benefit the company and landed large accounts.
• Excelled in customer service and customer satisfaction. (survey average 98.9%)
T-Mobile- Financial Care Representative-Call Center Bellingham, WA May 03-Feb 04
• Provided customer satisfaction in response to customer inquiries and billing disputes, exceeded quota & quality scores.
• Negotiated payment arrangements; Collected payments on past due accounts.
• Appropriately disbursed adjustments and account credits in accordance with policy.
Melissa Montgomery
12016 14th Dr SE Everett, WA 98208*------------*------------
SUMMARY OF QUALIFICATIONS
• Energetic self-starter with strong communication skills; works well independently or on a team.
• Highly productive project manager; a creative problem-solver who rapidly adapts to changing demands.
• Computer Skills: Over 15 years of computer experience using Microsoft Word, Publisher, Office, Outlook, Excel, Power Point, Data Entry, Advanced Internet Skills, Social Media, Marketing, Blackboard, ProCare, Paychex, WPM: 55
EDUCATION
BA, Interdisciplinary Studies, Eastern Washington University, Bellevue, WA Business, Minors Communication & Sociology
WORK EXPERIENCE
Team Lead/Brand Ambassador, Independent Contractor Seattle, WA 1999-Present
• Manage five+ brand ambassadors, set up and take down of large events, complete detail report summaries, responsible for marketing material distribution, consumer and vender interaction, problem solving for the team.
• Execute large marketing campaigns for companies like T-Mobile, Dodge, Microsoft, and AXE to encourage consumers to purchase and gain knowledge about their products and current sales via word of mouth and samples of new products or written materials.
Engagement Specialists YMCA Bellevue, WA 2014-2016
• Engaged new clients, informed them about new products, classes and lead them to new ones.
• All aspects of membership services: selling memberships, enrollment, education of options, check in/out.
• Responsible for retaining customers via offering products and services, routine calling and check ups.
Leasing Manager for private apartment complex owner Bellevue, WA 2010-2016
• Responsible for marketing various units in the Bellevue area, including posting apartments online, responding to potential clients, meeting potential clients, scheduling appointments and showing units.
• Assisting in the rental process including: completion of the rental application, deposits, move-in assistance, and collection of deposit for the units.
• I have had great success in renting units, most have been rented out within a week; the fastest was two days. I am quick and effective in marketing and getting in contact with the potential renters.
Manager/Administrative Assistant, Corsair Engineering, Kirkland, WA Aug 07- Sept 09
• Managed all aspects of administrative duties, directory maintenance, logistics, and equipment inventory.
• Scheduled and coordinated meetings, interviews, events and other similar activities.
• Assisted HR department with major projects, meetings, filing, and hiring process.
• Prepared business correspondence using word processing, spreadsheet, and presentation computer software, as well as kept the company website updated.
• Provided general office support for the Kirkland corporate office as well as several other offices in multiple states around the US.
Daycare-Assistant Director, Elite Kids-Preschool, Kirkland, WA Nov 06- June 07
• Supervised personal including: hiring, determining workload and delegating assignments, training, monitoring and evaluating performance, and initiating corrective or disciplinary actions.
• Maintained budget including revenues, expenditures and budget monthly projection.
• Completed enrollment, parent tours, registration and follow-up.
• Supervised day to day functions of preschool/daycare such as: parent concerns, complaints, phone calls, parent conferences, parent follow-up.
• Used ProCare billing system to maintain clients billing, registration and monthly dues.
• Processed bi-monthly payroll for employees thru ProCare and PayChex systems.
• Enrolled over 40 new children to raise profit over $15,000 in less than 3 months.
• Trained teachers on how to create a curriculum for ages Infant-School-age.
T-Mobile-Retail Sales Representative Tukwila, WA Apr 06-Nov 06
• Superseded sales quota of phones and rate plans given monthly by T-Mobile.
• Created business proposals to determine which phones and which rate plans would best benefit the company and landed large accounts.
• Excelled in customer service and customer satisfaction. (survey average 98.9%)
T-Mobile- Financial Care Representative-Call Center Bellingham, WA May 03-Feb 04
• Provided customer satisfaction in response to customer inquiries and billing disputes, exceeded quota & quality scores.
• Negotiated payment arrangements; Collected payments on past due accounts.
• Appropriately disbursed adjustments and account credits in accordance with policy.