Melanie Matthews
MELANIE MATTHEWS
102 Heron Circle ? Garner, NC 27529 ? ------------ ? ------------
EXECUTIVE SUMMARY
Multifaceted accounting professional with strong organizational skills and a keen ability to multitask a variety of challenges and responsibilities. Outstanding interpersonal, team building and presentation skills. Intelligent, articulate, and driven to succeed; offering extensive experience in a variety of administrative and accounting roles.
CORE COMPETENCIES
AP/AR Extensive Customer Service Payroll
Database/Case Management Purchasing/Inventory Control Collections
Interdepartmental Coordination Human Resources Records Maintenance
PROFESSIONAL EXPERIENCE
Mosher Engineering, Inc 2016-2019
Raleigh, NC
Office Manager
• Responsible for all AR/AP functions, including monthly billing
• Client Services
• Human Resources, payroll and benefits management
• Database management and efficient processing of all field reporting for clients
• Preparation of all monthly and yearly financial reporting
• Accountable for upkeep of all office and field supplies
• All general office duties as needed
• Monthly reconciliation of banking and credit accounts
Robert Half International 2015-2016
Raleigh, NC
Accounting Clerk
• Various temporary Accounting and administrative positions
• AR/AP
• Collections and monthly billing
Neomonde Baking Company 2010-2015
Morrisville, NC
Customer Service Manager
• Oversight of the day-to-day operations of the Customer Service Department. Handling inbound/outbound calls for customer orders as well as resolving customer issues for the day; processing credits when applicable, maintaining a high level of customer retention.
• Customer relations and education on new products and processes.
• Maintenance of customer files in order to maintain accurate and up to date database.
• Processing of new customer credit applications, cash handling.
• Billing, collections and credit card processing.
• Assistant to Director of Operations including dispatch and emergency corrective actions to ensure a positive customer experience.
• Training and development of new customer service representatives.
APPRAISAL NATION, LLC 2006-2009
RALEIGH, NC
Assistant Office Manager
• Primarily responsible for all company billing, A/R functions including collections, court filings for insufficient payments, processing of all payments as well as preparation of daily deposits.
• Registration of employees for Health Insurance benefits; COBRA benefits upon termination
• Reconciliation of COD, credit card and client invoice receipts
• Maintenance of supplies for entire office
• Processing of all new orders and communication with clients on a daily basis regarding order status
• Networking via active clients to broaden and build relationships with potential lenders
Executive Staffing Group 2005-2006
Raleigh, NC
Administrative Assistant/Clerical
• Various administrative, clerical and reception positions with companies such as Farm Bureau of North Carolina, Freeman White, and AARP of North Carolina
Outback Steakhouse 2004-2011
Garner, NC
Server
• Server at a local major restaurant
MELANIE MATTHEWS
102 Heron Circle ? Garner, NC 27529 ? ------------ ? ------------
EXECUTIVE SUMMARY
Multifaceted accounting professional with strong organizational skills and a keen ability to multitask a variety of challenges and responsibilities. Outstanding interpersonal, team building and presentation skills. Intelligent, articulate, and driven to succeed; offering extensive experience in a variety of administrative and accounting roles.
CORE COMPETENCIES
AP/AR Extensive Customer Service Payroll
Database/Case Management Purchasing/Inventory Control Collections
Interdepartmental Coordination Human Resources Records Maintenance
PROFESSIONAL EXPERIENCE
Mosher Engineering, Inc 2016-2019
Raleigh, NC
Office Manager
• Responsible for all AR/AP functions, including monthly billing
• Client Services
• Human Resources, payroll and benefits management
• Database management and efficient processing of all field reporting for clients
• Preparation of all monthly and yearly financial reporting
• Accountable for upkeep of all office and field supplies
• All general office duties as needed
• Monthly reconciliation of banking and credit accounts
Robert Half International 2015-2016
Raleigh, NC
Accounting Clerk
• Various temporary Accounting and administrative positions
• AR/AP
• Collections and monthly billing
Neomonde Baking Company 2010-2015
Morrisville, NC
Customer Service Manager
• Oversight of the day-to-day operations of the Customer Service Department. Handling inbound/outbound calls for customer orders as well as resolving customer issues for the day; processing credits when applicable, maintaining a high level of customer retention.
• Customer relations and education on new products and processes.
• Maintenance of customer files in order to maintain accurate and up to date database.
• Processing of new customer credit applications, cash handling.
• Billing, collections and credit card processing.
• Assistant to Director of Operations including dispatch and emergency corrective actions to ensure a positive customer experience.
• Training and development of new customer service representatives.
APPRAISAL NATION, LLC 2006-2009
RALEIGH, NC
Assistant Office Manager
• Primarily responsible for all company billing, A/R functions including collections, court filings for insufficient payments, processing of all payments as well as preparation of daily deposits.
• Registration of employees for Health Insurance benefits; COBRA benefits upon termination
• Reconciliation of COD, credit card and client invoice receipts
• Maintenance of supplies for entire office
• Processing of all new orders and communication with clients on a daily basis regarding order status
• Networking via active clients to broaden and build relationships with potential lenders
Executive Staffing Group 2005-2006
Raleigh, NC
Administrative Assistant/Clerical
• Various administrative, clerical and reception positions with companies such as Farm Bureau of North Carolina, Freeman White, and AARP of North Carolina
Outback Steakhouse 2004-2011
Garner, NC
Server
• Server at a local major restaurant