Melanie Corrigan Resume
Melanie Corrigan
14398 Polo Club Dr.
Strongsville, OH 44136
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Melanie.C------------
OBJECTIVE
To use my education, experience, and skills for a successful career in Healthcare Administration.
EDUCATION
November 2017 -
May 2019
The University of Phoenix, Phoenix, Arizona
Masters of Healthcare Administration
August 2012 -
May 2017
The University of Toledo, Toledo, Ohio
Bachelor of Science, Healthcare Administration
Minor in Business
EXPERIENCE
October 2017 -
Present
BIOHM Health LLC, Cleveland, Ohio
Ambassador Relations Manager
�Help lead Ambassador Program
�Owner of Instagram � consistent engagement with customers and Ambassadors, coming up with creative to post and ensuring that it follows our aesthetic, creating content for the Ambassadors to share, cadence of consistent engagement and helping them to promote their brand, weekly statistics, & more
�Approve, edit and schedule all FB marketing
�Answer and route all customer inquiries between many platforms
�Oversee marketing creation and promos
�Field all lead calls
�Create, draft and execute email series generation
�Manage app for Ambassadors
�Redesign and maintain training platform
January 2017 -
June 2017
University of Toledo Medical Center, Toledo, Ohio
Internship with Director of Therapy Services
�Facilitating and implementing employee requests to improve patient care
�Actively assist in improving patient satisfaction scores by 3% by establishing and implementing policies
�Negotiating with other departments to improve satisfaction and policies
�Engage in learning experiences in professional manner
�Maintain confidentiality of all information shared by employees and patients
�Updated, designed and revised internal website to improve access for patients
�Assist in employee meetings by providing critical feedback to improve patient care
�Implement and design new positions for department
�Monitor business, employee scorecards and budgets for entire department
�Provide support and resources for staff
�Help to create and implement ideas to ensure employee growth
June 2016 -
June 2017
University of Michigan Emergency Department, Ann Arbor, Michigan
Patient Services Assistant, Preceptor
�Check-in support for patients in both Adult and Children�s Emergency Department by providing efficient and timely admissions
�Screen and route all internal and external phone calls to maximize customer service
�Timely processing of patient orders for diagnostic studies and patient admissions
�Facilitate interdepartmental communication between the ED and ancillary services to expedite patient care
�Procured medical records from referring facilities
�Provide and promote exceptional customer service by assisting patients and visitors with comfort measures
�Provide and promote exceptional customer service
�Greet and assist patients/visitors in-person through phone calls and information requests
�Unit clerk support for all ED treatment areas for placing orders
�Work with all members of ED staff in a team effort and perform all other duties
�Cultivate an atmosphere of respect, courtesy, and teamwork
�Proficient in MiChart/ Epic
�Facilitate ED patient visitation process
�Train incoming staff in all department areas
�Ability to manage multiple responsibilities in a very busy clinical area
�Provide feedback and performance reviews
November 2015-
June 2016
Express, Toledo, Ohio
Associate
�Provided quality customer service by helping customers find exactly what products they are looking for
�Performed opening and closing store procedures while balancing cash registers
�Experienced in creating a loyal customer base
November 2013 -
October 2015
Aerie, Toledo, Ohio
Merchandising Manager
�Specialized in visual displays
�Completed paperwork on business acumen, open/close of business, and sales YTD
�Responsible for motivating the team to create a loyal customer base
�Trained associated and motivated them based on their needs
�Performed opening and closing store procedures, counting and balancing till
�Ensured money and all forms were balanced at open/close of business
�Interviewed candidates for various positions
�Finalized employee schedules
�Experienced in talent, operations, and merchandising
August 2013 -
May 2014
University of Toledo Payroll Office, Toledo, Ohio
Student Manager
�Trained staff to perform tasks in a motivating way
�Processed overpayments and repayments
�Timely and efficiently distributed p-cards
�Explained and assisted in reading of paystubs
�Processed paper time cards and organized them into pay areas
�Timely and accurately processed of all University payroll
�Assisted in set-up of changing tax filing status, exemptions, and allowances
VOLUNTEERING
�Red Cross
�Walk Now for Autism Speaks
�Rockethon
�Relay for Life
�Bridge Club
�The Big Event
�Walk a Mile
COLLEGIATE
ACTIVITIES
�Alpha Xi Delta Sorority Vice President of Membership
�University YMCA Executive Board Member
�Freshman Camp Coordinator
SPECIAL SKILLS
& INTERESTS
�Detail oriented and quick learner
�Work in a timely and efficient manner to ensure everything task gets completed
�Well organized and committed
�Proficient in Microsoft Office Suite; Word, PowerPoint, Excel
�Ability to prioritize and manage multiple responsibilities
�Demonstrate competence in computer software applications, multi-phone lines
�Ability to exhibit profession and positive attitude when interacting with people
�Passionate and professional towards all my goals
HONORS & AWARDS
�University of Toledo Blue and Gold Scholarship
� Dean�s List Fall 2016
� President�s Award
� William Penn Scholarship
� Cenveo Scholarship
Melanie Corrigan
14398 Polo Club Dr.
Strongsville, OH 44136
------------
Melanie.C------------
OBJECTIVE
To use my education, experience, and skills for a successful career in Healthcare Administration.
EDUCATION
November 2017 -
May 2019
The University of Phoenix, Phoenix, Arizona
Masters of Healthcare Administration
August 2012 -
May 2017
The University of Toledo, Toledo, Ohio
Bachelor of Science, Healthcare Administration
Minor in Business
EXPERIENCE
October 2017 -
Present
BIOHM Health LLC, Cleveland, Ohio
Ambassador Relations Manager
�Help lead Ambassador Program
�Owner of Instagram � consistent engagement with customers and Ambassadors, coming up with creative to post and ensuring that it follows our aesthetic, creating content for the Ambassadors to share, cadence of consistent engagement and helping them to promote their brand, weekly statistics, & more
�Approve, edit and schedule all FB marketing
�Answer and route all customer inquiries between many platforms
�Oversee marketing creation and promos
�Field all lead calls
�Create, draft and execute email series generation
�Manage app for Ambassadors
�Redesign and maintain training platform
January 2017 -
June 2017
University of Toledo Medical Center, Toledo, Ohio
Internship with Director of Therapy Services
�Facilitating and implementing employee requests to improve patient care
�Actively assist in improving patient satisfaction scores by 3% by establishing and implementing policies
�Negotiating with other departments to improve satisfaction and policies
�Engage in learning experiences in professional manner
�Maintain confidentiality of all information shared by employees and patients
�Updated, designed and revised internal website to improve access for patients
�Assist in employee meetings by providing critical feedback to improve patient care
�Implement and design new positions for department
�Monitor business, employee scorecards and budgets for entire department
�Provide support and resources for staff
�Help to create and implement ideas to ensure employee growth
June 2016 -
June 2017
University of Michigan Emergency Department, Ann Arbor, Michigan
Patient Services Assistant, Preceptor
�Check-in support for patients in both Adult and Children�s Emergency Department by providing efficient and timely admissions
�Screen and route all internal and external phone calls to maximize customer service
�Timely processing of patient orders for diagnostic studies and patient admissions
�Facilitate interdepartmental communication between the ED and ancillary services to expedite patient care
�Procured medical records from referring facilities
�Provide and promote exceptional customer service by assisting patients and visitors with comfort measures
�Provide and promote exceptional customer service
�Greet and assist patients/visitors in-person through phone calls and information requests
�Unit clerk support for all ED treatment areas for placing orders
�Work with all members of ED staff in a team effort and perform all other duties
�Cultivate an atmosphere of respect, courtesy, and teamwork
�Proficient in MiChart/ Epic
�Facilitate ED patient visitation process
�Train incoming staff in all department areas
�Ability to manage multiple responsibilities in a very busy clinical area
�Provide feedback and performance reviews
November 2015-
June 2016
Express, Toledo, Ohio
Associate
�Provided quality customer service by helping customers find exactly what products they are looking for
�Performed opening and closing store procedures while balancing cash registers
�Experienced in creating a loyal customer base
November 2013 -
October 2015
Aerie, Toledo, Ohio
Merchandising Manager
�Specialized in visual displays
�Completed paperwork on business acumen, open/close of business, and sales YTD
�Responsible for motivating the team to create a loyal customer base
�Trained associated and motivated them based on their needs
�Performed opening and closing store procedures, counting and balancing till
�Ensured money and all forms were balanced at open/close of business
�Interviewed candidates for various positions
�Finalized employee schedules
�Experienced in talent, operations, and merchandising
August 2013 -
May 2014
University of Toledo Payroll Office, Toledo, Ohio
Student Manager
�Trained staff to perform tasks in a motivating way
�Processed overpayments and repayments
�Timely and efficiently distributed p-cards
�Explained and assisted in reading of paystubs
�Processed paper time cards and organized them into pay areas
�Timely and accurately processed of all University payroll
�Assisted in set-up of changing tax filing status, exemptions, and allowances
VOLUNTEERING
�Red Cross
�Walk Now for Autism Speaks
�Rockethon
�Relay for Life
�Bridge Club
�The Big Event
�Walk a Mile
COLLEGIATE
ACTIVITIES
�Alpha Xi Delta Sorority Vice President of Membership
�University YMCA Executive Board Member
�Freshman Camp Coordinator
SPECIAL SKILLS
& INTERESTS
�Detail oriented and quick learner
�Work in a timely and efficient manner to ensure everything task gets completed
�Well organized and committed
�Proficient in Microsoft Office Suite; Word, PowerPoint, Excel
�Ability to prioritize and manage multiple responsibilities
�Demonstrate competence in computer software applications, multi-phone lines
�Ability to exhibit profession and positive attitude when interacting with people
�Passionate and professional towards all my goals
HONORS & AWARDS
�University of Toledo Blue and Gold Scholarship
� Dean�s List Fall 2016
� President�s Award
� William Penn Scholarship
� Cenveo Scholarship