Melanie Bauer's Resume
MELANIE J. BAUER
BAKER CITY, OREGON 97814
H:------------ | B------------
PROFESSIONAL SUMMARY:
Highly responsible, reliable, and committed to customer service. Able to work in a fast-paced environment while ensuring quality service and multi-tasking while maintaining attention to detail. Coordinated, managed, and supervised multiple large scale events and restaurants. Played an instrumental role in growing a highly successful big chain restaurant entering a new market. Managed, implemented and improved quality, increased customer satisfaction while initiating improved training and programs to encourage team work. Competitive analysis Performed to make recommendations for future company growth. Result-driven with proven ability to establish rapport with customers. Notable success in large scale event planning, food preparation and menu development in social and corporate markets. My extensive work history arises due to being a previous military spouse with many relocations.
SKILLS:
� Proven leadership and supervisory skills
� Staff development and scheduling
� Proficient in cash handling and management
� Point of Sale (POS) system operation
� Accurate data entry
� Strategic planning and employee management
� Inventory control and record keeping
� Service-oriented operations management
� Decision-making strength
� Conflict resolution
� Exceptional communication skills, ability to motivate, train, and assess
individual and team performance
� Managed client, employee and vendor relations to run a successful facility for
two full functioning restaurants.
� Successfully interacted with customers and resolved any complaints or issues
with orders.
� Prevented store losses using awareness, attention to detail and integrity.
� Adhered to company and state standards and legal rules for serving alcoholic
beverages and food.
� Built a loyal, repeat customer base by demonstrating genuine hospitality and
delivering an exceptional guest experience in the bar and restaurant.
� Mixed, garnished, and served drinks according to company specifications.
� Kept the bar and restaurant clean while always providing friendly, attentive
service.
� Worked under strict deadlines and responded to order requests and take-outs.
� Accurately completed purchases with cash and credit payment methods.
� Worked a flexible schedule to accommodate changing customer levels.
� Independently coordinated of up to 50 servers in an environment that holds a
capacity of 1600 people in two facilities.
� Investigated and resolved complaints, issues, and conflicts regarding food
quality, service, or accommodations.
� Extensive customer service and event preparation knowledge.
� Kept records required by government agencies regarding sanitation and food
subsidies.
� Maintained food and equipment inventories, and kept inventory records
� Monitored food preparation methods, portion sizes, and garnishing and
presentation of food to ensure that food is prepared and presented in an
acceptable manner.
� Scheduled and received food and beverage deliveries, checked delivery contents
to verify product quality and quantity.
� Responsible for the overall operation of facility.
� Ensured all needed scheduling planning and documentation for a smoothly
managed and monitored front of the house4 and back of the housework day.
� Directed staff during operating hours while handling all the preparation before,
during and after.
� Knowledge of administrative and clerical procedures and systems such as word
processing, managing files and records and transcription, designing forms, and
other office procedures and terminology.
� Use computers for various applications, such as database management or word
processing.
� Answer telephones and give information to callers, take messages, or transfer
calls to appropriate individuals.
� Create, maintain, and enter information into databases.
� Set up and manage paper or electronic filing systems, recording information,
updating paperwork, or maintaining documents, such as attendance records,
correspondence, or other material.
� Operate office equipment, such as fax machines, copiers, or phone systems and
arrange for repairs when equipment malfunctions.
AMERICAN CRUISE LINES INC.
Assistant Hotel Manager/Food and Beverage Manager | Gillford, CT
March 2019 - Present
STRIKE USA LLC. Feb. 2018 � July 2018
Project Administration Support Specialist | Pecos, TX
NATURAL STRUCTURES Nov. 2017 � Feb. 2018
Administration Assistant | Baker City, OR
QUAIL RIDGE GOLF COURSE April 2017 � Oct. 2017
Banquet /Bartender/Server | Baker City, OR
EOMA Nov. 2016 � March 2017
Administration Assistant | Baker City, OR
LYFE KITCHEN July 2015 �Aug. 2016
Sales/Catering Director | Memphis, TN
CROWNE PLAZA Jan. 2015 � March 2016
Bartender/ Assistant Food and Beverage Manager | Memphis, TN
THE CRESCENT CLUB , CLUBCORP CLUBS Feb. 2015 � Jan. 2016
Banquet /Bartender/Server | Memphis, TN
HOG WILD BBQ /A MOVEABLE FEAST CATERING Dec. 2014 � March 2016
Lead Catering Associate | Memphis, TN
RIVERFRONT BAR AND GRILL Aug. 2016 � March 2015
Head Bartender/Bar Manager | Memphis, TN
THE ADDLEMAN EVENT CENTER Feb. 2013 � Jan. 2014
Banquet /Bartender/Server | Boise, ID
REFERENCES:
ANTHONY BILWIN, FOOD, BEVERAGE AND CLUB MANAGER
The Crescent Club, Club Corp Clubs | Memphis, TN
PH#:------------
EMILY TIPTON, FOOD AND BEVERAGE MANAGER
The Addleman Center | Boise, ID
PH#:------------
TARA KIRKWOOD
Idaho Fish and Game | Boise, ID
PH#:------------
ROSIE ESPER, PERSONAL LINES PRODUCER
Leavitt Group of Boise | Boise, ID
PH#:------------
MELANIE J. BAUER
BAKER CITY, OREGON 97814
H:------------ | B------------
PROFESSIONAL SUMMARY:
Highly responsible, reliable, and committed to customer service. Able to work in a fast-paced environment while ensuring quality service and multi-tasking while maintaining attention to detail. Coordinated, managed, and supervised multiple large scale events and restaurants. Played an instrumental role in growing a highly successful big chain restaurant entering a new market. Managed, implemented and improved quality, increased customer satisfaction while initiating improved training and programs to encourage team work. Competitive analysis Performed to make recommendations for future company growth. Result-driven with proven ability to establish rapport with customers. Notable success in large scale event planning, food preparation and menu development in social and corporate markets. My extensive work history arises due to being a previous military spouse with many relocations.
SKILLS:
� Proven leadership and supervisory skills
� Staff development and scheduling
� Proficient in cash handling and management
� Point of Sale (POS) system operation
� Accurate data entry
� Strategic planning and employee management
� Inventory control and record keeping
� Service-oriented operations management
� Decision-making strength
� Conflict resolution
� Exceptional communication skills, ability to motivate, train, and assess
individual and team performance
� Managed client, employee and vendor relations to run a successful facility for
two full functioning restaurants.
� Successfully interacted with customers and resolved any complaints or issues
with orders.
� Prevented store losses using awareness, attention to detail and integrity.
� Adhered to company and state standards and legal rules for serving alcoholic
beverages and food.
� Built a loyal, repeat customer base by demonstrating genuine hospitality and
delivering an exceptional guest experience in the bar and restaurant.
� Mixed, garnished, and served drinks according to company specifications.
� Kept the bar and restaurant clean while always providing friendly, attentive
service.
� Worked under strict deadlines and responded to order requests and take-outs.
� Accurately completed purchases with cash and credit payment methods.
� Worked a flexible schedule to accommodate changing customer levels.
� Independently coordinated of up to 50 servers in an environment that holds a
capacity of 1600 people in two facilities.
� Investigated and resolved complaints, issues, and conflicts regarding food
quality, service, or accommodations.
� Extensive customer service and event preparation knowledge.
� Kept records required by government agencies regarding sanitation and food
subsidies.
� Maintained food and equipment inventories, and kept inventory records
� Monitored food preparation methods, portion sizes, and garnishing and
presentation of food to ensure that food is prepared and presented in an
acceptable manner.
� Scheduled and received food and beverage deliveries, checked delivery contents
to verify product quality and quantity.
� Responsible for the overall operation of facility.
� Ensured all needed scheduling planning and documentation for a smoothly
managed and monitored front of the house4 and back of the housework day.
� Directed staff during operating hours while handling all the preparation before,
during and after.
� Knowledge of administrative and clerical procedures and systems such as word
processing, managing files and records and transcription, designing forms, and
other office procedures and terminology.
� Use computers for various applications, such as database management or word
processing.
� Answer telephones and give information to callers, take messages, or transfer
calls to appropriate individuals.
� Create, maintain, and enter information into databases.
� Set up and manage paper or electronic filing systems, recording information,
updating paperwork, or maintaining documents, such as attendance records,
correspondence, or other material.
� Operate office equipment, such as fax machines, copiers, or phone systems and
arrange for repairs when equipment malfunctions.
AMERICAN CRUISE LINES INC.
Assistant Hotel Manager/Food and Beverage Manager | Gillford, CT
March 2019 - Present
STRIKE USA LLC. Feb. 2018 � July 2018
Project Administration Support Specialist | Pecos, TX
NATURAL STRUCTURES Nov. 2017 � Feb. 2018
Administration Assistant | Baker City, OR
QUAIL RIDGE GOLF COURSE April 2017 � Oct. 2017
Banquet /Bartender/Server | Baker City, OR
EOMA Nov. 2016 � March 2017
Administration Assistant | Baker City, OR
LYFE KITCHEN July 2015 �Aug. 2016
Sales/Catering Director | Memphis, TN
CROWNE PLAZA Jan. 2015 � March 2016
Bartender/ Assistant Food and Beverage Manager | Memphis, TN
THE CRESCENT CLUB , CLUBCORP CLUBS Feb. 2015 � Jan. 2016
Banquet /Bartender/Server | Memphis, TN
HOG WILD BBQ /A MOVEABLE FEAST CATERING Dec. 2014 � March 2016
Lead Catering Associate | Memphis, TN
RIVERFRONT BAR AND GRILL Aug. 2016 � March 2015
Head Bartender/Bar Manager | Memphis, TN
THE ADDLEMAN EVENT CENTER Feb. 2013 � Jan. 2014
Banquet /Bartender/Server | Boise, ID
REFERENCES:
ANTHONY BILWIN, FOOD, BEVERAGE AND CLUB MANAGER
The Crescent Club, Club Corp Clubs | Memphis, TN
PH#:------------
EMILY TIPTON, FOOD AND BEVERAGE MANAGER
The Addleman Center | Boise, ID
PH#:------------
TARA KIRKWOOD
Idaho Fish and Game | Boise, ID
PH#:------------
ROSIE ESPER, PERSONAL LINES PRODUCER
Leavitt Group of Boise | Boise, ID
PH#:------------