Medical Billing/Customer Service
Jennifer Hicks
Lakewood, Ohio 44107 /------------
------------
Well rounded, personable, and organized college graduate with 25 years of experience in customer service, six years in an environmental lab and one year each in management and medical billing. Excellent at research, maintaining accurate records, and communicating with co-workers and clients.
Professional History:
Westerville Therapy
April 2019 – Present, Medical Biller (remote)
• Investigating and resolving discrepancies in insurance claims and payments
• Following up on unpaid claims and obtaining the necessary documentation to complete the adjudication process
• Maintaining accurate patient records and adhering to HIPAA confidentiality laws
Ake Environmental, Inc.
November 2012 – March 2019, Senior Analyst, Lab Manager
• Responsible for maintaining all aspects of daily lab operations, including managing employees, EPA reporting, scheduling, and water testing, among other duties
• Calculating and investigating lab test results to ensure compliance with environmental contamination limits
• Researching and collaborating with the Operations Manager to determine the cause of EPA contaminant violations and working to resolve the issue
Rush Inn Bar and Grill
June 2000 – March 2016, Bartender and Server
• Delivering high quality service by providing genuine hospitality and prioritizing attention to detail
• Cultivating relationships with a diverse collection of guests to ensure a memorable experience and repeat business
• Balancing many aspects of customer service simultaneously in a fast-paced environment
The Hope Center
January 2020 – Present, Volunteer Teacher
• Teaching citizenship and English language classes to immigrants, refugees, and asylum seekers in support of their passing the citizenship exam and becoming US citizens
• Providing assistance and guidance for assimilation into American society
Education:
• Cuyahoga Community College; Certificate, Medical Billing Specialist, 2019, 4.0 GPA
• Bowling Green State University; Bachelor of Science, Biology, 2009
Jennifer Hicks
Lakewood, Ohio 44107 /------------
------------
Well rounded, personable, and organized college graduate with 25 years of experience in customer service, six years in an environmental lab and one year each in management and medical billing. Excellent at research, maintaining accurate records, and communicating with co-workers and clients.
Professional History:
Westerville Therapy
April 2019 – Present, Medical Biller (remote)
• Investigating and resolving discrepancies in insurance claims and payments
• Following up on unpaid claims and obtaining the necessary documentation to complete the adjudication process
• Maintaining accurate patient records and adhering to HIPAA confidentiality laws
Ake Environmental, Inc.
November 2012 – March 2019, Senior Analyst, Lab Manager
• Responsible for maintaining all aspects of daily lab operations, including managing employees, EPA reporting, scheduling, and water testing, among other duties
• Calculating and investigating lab test results to ensure compliance with environmental contamination limits
• Researching and collaborating with the Operations Manager to determine the cause of EPA contaminant violations and working to resolve the issue
Rush Inn Bar and Grill
June 2000 – March 2016, Bartender and Server
• Delivering high quality service by providing genuine hospitality and prioritizing attention to detail
• Cultivating relationships with a diverse collection of guests to ensure a memorable experience and repeat business
• Balancing many aspects of customer service simultaneously in a fast-paced environment
The Hope Center
January 2020 – Present, Volunteer Teacher
• Teaching citizenship and English language classes to immigrants, refugees, and asylum seekers in support of their passing the citizenship exam and becoming US citizens
• Providing assistance and guidance for assimilation into American society
Education:
• Cuyahoga Community College; Certificate, Medical Billing Specialist, 2019, 4.0 GPA
• Bowling Green State University; Bachelor of Science, Biology, 2009