McGrath Final Resume
RYANN MCGRATH
38 Hill Top St, Boston, MA 02124 RyMcG------------ Phone Number: ------------
EXPERIENCE
Salsify, Boston, Massachusetts June 2017-Present
Customer Champion
• Mange various technical projects for customers who have past their implementation stage across Salsify’s customer base
• Deliver trainings on Salsify’s platform functionality to customers and provide responses to platform questions
• Plan and participate in customer onsite trainings, visits, and renewal discussions
• Collaborate with engineering team to create custom integrations, solutions, and automation for customers
• Work closely with product team to provide specific, customer based product feedback
• Create various training resources for customer use such as questionnaires, documentation, and video content
HubSpot, Cambridge, Massachusetts February 2016-May 2017
Senior Implementation Specialist (February 2017-Present)
• Educated HubSpot’s Services new hires on the HubSpot CRM in a classroom environment
• Delivered product feedback based on customer interactions to product team and internal resource builders
• Assisted with the creation of Learning Tracks for HubSpot Academy users
Implementation Specialist, Level 2 (August 2016-February 2017)
• Mentored new hires on current procedures and HubSpot’s new hire project
• Maintained and edit department’s internal playbooks and various resources
Implementation Specialist (February 2016-August 2016)
• Consulted and advised various sales leaders and sales representatives on their current sales processes
• Implemented HubSpot’s CRM system and accelerated sales product tools within customers’ current sales structure
• Administered technical setup of multiple HubSpot products as well as provided resources and responses to technical questions
PledgeMusic, Boston, Massachusetts July 2014-February 2016
Customer Service Manager (August 2015-February 2016)
• Supervised and delegated tasks to a team of global employees at direct to fan, online music pre-order platform
• Liaised with tech and product team on improvements to the site and implemented updated features such as new, sitewide FAQs, updated Terms and Conditions, email inbox for damaged items, etc.
• Posted campaign wide updates to customers, monthly companywide updates to staff, and posts featured on website’s blog
Customer Service Associate (July 2014-August 2015)
• Provided customer support via phone, email, backend of the website, and discussion board comments across all global artist campaigns, including high profile priority projects
• Monitored company’s Facebook page, Investment Inquiries Email Inbox, and Customer Service Twitter to provide customers and artists with up to date information on all campaigns and functions of the website
W.B. Mason, Boston, Massachusetts May 2012-July 2014
Buyer (May 2013-July 2014)
Assistant Buyer (May 2012-May 2013)
• Negotiated with various vendors on partnership contracts, product placement, and product issues
• Compiled year-end sales reports, stock lists, and product usage reports on Microsoft Excel
• Purchased supplies from various vendors in order to maintain entire company’s stock levels
• Provided product and order information to customers, vendors, marketing team, warehouse employees, and customer service
EDUCATION
Northeastern University, Boston, Massachusetts May 2012
Bachelor of Arts in English; Minor: Music Industry, Magna Cum Laude
SKILLS
• Customer Service, HelpScout, Proficient in HubSpot (CRM, Marketing Automation, Reporting Application), JIRA, Microsoft Office (Word, Excel, PowerPoint), Salesforce, Salsify Platform Software, and Zendesk
RYANN MCGRATH
38 Hill Top St, Boston, MA 02124 RyMcG------------ Phone Number: ------------
EXPERIENCE
Salsify, Boston, Massachusetts June 2017-Present
Customer Champion
• Mange various technical projects for customers who have past their implementation stage across Salsify’s customer base
• Deliver trainings on Salsify’s platform functionality to customers and provide responses to platform questions
• Plan and participate in customer onsite trainings, visits, and renewal discussions
• Collaborate with engineering team to create custom integrations, solutions, and automation for customers
• Work closely with product team to provide specific, customer based product feedback
• Create various training resources for customer use such as questionnaires, documentation, and video content
HubSpot, Cambridge, Massachusetts February 2016-May 2017
Senior Implementation Specialist (February 2017-Present)
• Educated HubSpot’s Services new hires on the HubSpot CRM in a classroom environment
• Delivered product feedback based on customer interactions to product team and internal resource builders
• Assisted with the creation of Learning Tracks for HubSpot Academy users
Implementation Specialist, Level 2 (August 2016-February 2017)
• Mentored new hires on current procedures and HubSpot’s new hire project
• Maintained and edit department’s internal playbooks and various resources
Implementation Specialist (February 2016-August 2016)
• Consulted and advised various sales leaders and sales representatives on their current sales processes
• Implemented HubSpot’s CRM system and accelerated sales product tools within customers’ current sales structure
• Administered technical setup of multiple HubSpot products as well as provided resources and responses to technical questions
PledgeMusic, Boston, Massachusetts July 2014-February 2016
Customer Service Manager (August 2015-February 2016)
• Supervised and delegated tasks to a team of global employees at direct to fan, online music pre-order platform
• Liaised with tech and product team on improvements to the site and implemented updated features such as new, sitewide FAQs, updated Terms and Conditions, email inbox for damaged items, etc.
• Posted campaign wide updates to customers, monthly companywide updates to staff, and posts featured on website’s blog
Customer Service Associate (July 2014-August 2015)
• Provided customer support via phone, email, backend of the website, and discussion board comments across all global artist campaigns, including high profile priority projects
• Monitored company’s Facebook page, Investment Inquiries Email Inbox, and Customer Service Twitter to provide customers and artists with up to date information on all campaigns and functions of the website
W.B. Mason, Boston, Massachusetts May 2012-July 2014
Buyer (May 2013-July 2014)
Assistant Buyer (May 2012-May 2013)
• Negotiated with various vendors on partnership contracts, product placement, and product issues
• Compiled year-end sales reports, stock lists, and product usage reports on Microsoft Excel
• Purchased supplies from various vendors in order to maintain entire company’s stock levels
• Provided product and order information to customers, vendors, marketing team, warehouse employees, and customer service
EDUCATION
Northeastern University, Boston, Massachusetts May 2012
Bachelor of Arts in English; Minor: Music Industry, Magna Cum Laude
SKILLS
• Customer Service, HelpScout, Proficient in HubSpot (CRM, Marketing Automation, Reporting Application), JIRA, Microsoft Office (Word, Excel, PowerPoint), Salesforce, Salsify Platform Software, and Zendesk