Matthew Mazza's Resume
no image
Matthew Mazza's Resume

Matthew B. Mazza
PO Box 3016 Dillon, CO. 80435 | ------------ | MM------------
Education
B.A. Political Science | May 2008 | Rollins college
Presidents List / Deans List Student
Rollins College Peer Mentor
Rollins College Waterski Team
TKE Fraternity

Experience
Adult / Youth Programs Supervisor | Vail Resorts, Keystone Ski & Ride School | October 2012 - Present
Planned, organized and scheduled instructor staff to match business volume
Managed private and adult group lessons accounting for 1/6th of total ski and ride school revenue
Assisted instructors with setting and reaching personal and resort goals
Managed labor to established financial and risk margins
Held employee behaviors to corporate and departmental standards
Managed staff to guest expectations through observations, counseling and individual feedback
Managed a staff of 50 direct reports

Hiring Manager | Vail Resorts, Keystone Ski & Ride School | September 2014 - June 2018
Conducted 250+ interviews each season for four winter seasons
Responsible for hiring 600 + people
Coordinated with multiple departments to deliver a smooth on-boarding process for all new instructors from interview to start date
Acted as contact person for job postings, background checks, employee housing, on boarding paperwork and new instructor training
Created streamlined hiring processes and tracking systems for applicant database
Reported to the Director of Skier Services to meet agreed upon hiring targets for projected business volume

Manager | Zoom Clean Detail Center | August 2008 – November 2010
Conducted interviews, hired and trained 15+ people in the field of automotive detailing, window film application, wide format vinyl decal application, paint protection film and headlight restoration
Managed employee payroll, conducted employee reviews, handled employee recognition and disciplinary action
Created and managed company budget, forecasting and purchasing. Managed point of sale system, inventory, sales reports and weekly deposit records

Field Sales Manager | Vector Marketing |  Summer 2006, 2007, 2008
Achieved over $45,000 in career sales
Achieved the highest commission level and title of Field Sales Manager
Trained new recruits in the field by allowing them to shadow me during demonstrations
Scheduled appointments with potential customers through personal referrals, presented Cutco products in the customer’s home through an hour-long demonstration, filed and submitted customer orders in hard copy and through an online database
Attended weekly staff meetings, advanced training workshops, top rep workshops, and conferences on personal sales techniques, customer behavior, time management and effective communication
Inducted into the Presidents Club twice, the 10K Push Award Club, the 10K Fast Start Club and hold office record of 133 sales in a row without a no sale

Outside Staff / Starter | Vail Resorts, Keystone Golf | Summer 2018 - Summer 2019
Managed tee sheet and play for golf at the Keystone River and Ranch Course
Managed guest expectations and assisted guests with golf course inquires
Assisted with daily set up and tear down
Passed PGA player ability test to become a professional golf instructor

Instructor | Vail Resorts, Keystone Ski & Ride School | Winter 2010 - Winter 2012
Taught skiing and snowboarding to kids and adults in group and private lesson settings
Sold private and group lesson products to various clientele
Professional Ski Instructors of America level 2 certified
American Association of Snowboard Instructors level 2 certified
Children Specialist accreditation

HEAD Ski Representative | Keystone Ski & Ride School | Winter 2015 - 2018
Exclusively used HEAD ski equipment on-mountain
Extensive knowledge of HEAD ski equipment and competitive brands
Responsible for meeting sales quota for HEAD equipment to Keystone instructors at industry pricing

Volunteer Experience
Rollins College Peer Mentors | Rollins College | August 2007 - December 2007
Attended a training program that included seminars, retreats, team building activities and guest speakers who spoke on topics related to social interaction, classroom involvement and academic goals and achievements
Assisted in running a weeklong Freshman Orientation
Collaborated with a Rollins College Political Science professor to help teach and develop the Political Science skills of incoming freshman in a classroom environment
Attended class as a teacher’s assistant three days a week in addition to my regular class schedule
Planned and ran weekly group activities that promoted class interaction and character development outside the classroom

SOS Outreach | Keystone, CO | Winter 2016
Worked with at-risk youth in an on mountain setting
Provided ski / snowboard coaching and mentoring

Epic Promise Employee Events | Summit County, CO | Summer 2016 - Summer 2017
Helped build new sections of the peaks trail from Breckenridge to Keystone
Worked on construction of new team building elements at the Keystone Science School

Skills & Abilities
Excellent communication and phone skills developed in a sales and guest service environment
Nine years management experience with three different companies, 13 years customer service experience
Focused on personal and employee growth and development
In depth knowledge of Microsoft Office Suite, Resort POS, Success Factors, Share Point and Scheduling tools

Personal Interests
Avid Golfer, Skier, Snowboarder, Mountain Biker and Camper