Master Resume
Mikeylah Gillis
San Diego, CA 92114 |------------ | G------------
Education
Bachelors | in progress | San Diego state University
Major: Business Administration-Marketing
Minor: Spanish
Experience
Brand Ambassador | At Your Gate, San Diego, CA | April 2018 - Present
Promote the company’s brand and educate customers on how to navigate through the @AtYourGate app
Provide outstanding customer service to passengers and airport employees with extensive knowledge on the company’s services
Develop and maintain relationships with partnering concessions and crew
Collaborate with other Brand Ambassadors to perform services and deliver orders
Front Desk Associate | Marilyn Monroe Spas, San Diego, CA | December 2017 - May 2018
Scheduled appointments and maintained and updated appointment calendar for a team of 15-20 service providers (nail techs, estheticians, massage therapist hair stylists, etc)
Provided tours for new potential clients of the facility and merchandise displayed
Answered and transferred up to 50 calls daily; provided information about services and scheduled appointments
Processed cash, credit cards, and gift cards at the cash register and handled large sums of money
Completed special requests for large groups, special events, and exclusive clients
Greeted clients and escorted them to their specific destinations based on scheduled appointment
Coordinated with the hotel to carry out special requests for clients and special events
Recommended and upsold multiple products daily
Maintained a clean and organized spa at all times; including stocking, laundry services, etc.
Restaurant Crew | Chipotle Mexican Grill, San Diego, CA | August 2016 - April 2018
Mastered skills in multiple positions and trained new employees
Provided friendly, quality customer service to each Chipotle customer
Worked towards understanding and articulating food with integrity
Processed and filled customer food orders, and prepare specialty dishes quickly and accurately
Operated cash register and credit card machine to process customer payments
Upheld safety and sanitation standards
Additional Skills:
Computer skills
Proficient in using Windows XP, Windows 98, Mac OS X and various software applications, and systems including: Microsoft Word, PowerPoint, Outlook 2007, and Excel. Expert browser use: Chrome, Internet Explorer, Firefox and Safari
Key skills
Strong communication skills
Dedicated to ensuring customer satisfaction
Upholds strong phone Etiquette
Great problem solving skills
Exceptional interpersonal and team building skills
Above average organizational skills
Exceptional cash handling skills
Effective multitasking skills
Mikeylah Gillis
San Diego, CA 92114 |------------ | G------------
Education
Bachelors | in progress | San Diego state University
Major: Business Administration-Marketing
Minor: Spanish
Experience
Brand Ambassador | At Your Gate, San Diego, CA | April 2018 - Present
Promote the company’s brand and educate customers on how to navigate through the @AtYourGate app
Provide outstanding customer service to passengers and airport employees with extensive knowledge on the company’s services
Develop and maintain relationships with partnering concessions and crew
Collaborate with other Brand Ambassadors to perform services and deliver orders
Front Desk Associate | Marilyn Monroe Spas, San Diego, CA | December 2017 - May 2018
Scheduled appointments and maintained and updated appointment calendar for a team of 15-20 service providers (nail techs, estheticians, massage therapist hair stylists, etc)
Provided tours for new potential clients of the facility and merchandise displayed
Answered and transferred up to 50 calls daily; provided information about services and scheduled appointments
Processed cash, credit cards, and gift cards at the cash register and handled large sums of money
Completed special requests for large groups, special events, and exclusive clients
Greeted clients and escorted them to their specific destinations based on scheduled appointment
Coordinated with the hotel to carry out special requests for clients and special events
Recommended and upsold multiple products daily
Maintained a clean and organized spa at all times; including stocking, laundry services, etc.
Restaurant Crew | Chipotle Mexican Grill, San Diego, CA | August 2016 - April 2018
Mastered skills in multiple positions and trained new employees
Provided friendly, quality customer service to each Chipotle customer
Worked towards understanding and articulating food with integrity
Processed and filled customer food orders, and prepare specialty dishes quickly and accurately
Operated cash register and credit card machine to process customer payments
Upheld safety and sanitation standards
Additional Skills:
Computer skills
Proficient in using Windows XP, Windows 98, Mac OS X and various software applications, and systems including: Microsoft Word, PowerPoint, Outlook 2007, and Excel. Expert browser use: Chrome, Internet Explorer, Firefox and Safari
Key skills
Strong communication skills
Dedicated to ensuring customer satisfaction
Upholds strong phone Etiquette
Great problem solving skills
Exceptional interpersonal and team building skills
Above average organizational skills
Exceptional cash handling skills
Effective multitasking skills