Master of Science in Health Services Administration/ Social Worker
Master of Science in Health Services Administration/ Social Worker


PHILOMENA QUARSHIE 5355 Sugarloaf Pkwy. Lawrenceville, GA 30043 �------------ Email: ------------

Service-focused with a strong commitment to serving all populations. A friendly and motivated individual with excellent people and listening skills. Providing the best quality of care and service. Ability to use strong communication, organization and problem-solving skills.

EXPERIENCE:

Affiinis Hospice Social Worker/Volunteer Coordinator/CNA - Pooler, GA March 2016 to 2019

Attend and participate in staff meetings, educational programs, and community events. Recruit volunteers. Prepare for community announcements and bereavement meetings. Maintain recruitment record and patient correspondence for volunteer service, Train hospice staff of services given by the volunteers. Train volunteers of the patient and team assigned the patients. Maintain the files and hours required for volunteers. Coordinate inservice for the volunteer as required per year. Monitor volunteer time log, documentation and data entry. Identifies and responds appropriately to all requests for hospice information from visitors, families, referral sources and interested callers. Ensures all referral and admission information is accurately entered into EMR. Working with community partners, health care providers, and administrative support staff throughout the community and the medical center in preventing and resolving complaints from patients and family members of patients.

Social Service Case Manager Investigation Unit, Department of Family and Children Services - Savannah, GA June 2014 to July 2015

Attained all initial reports of child abuse and neglect on a statewide basis. Take incoming calls, assess the situation, and delegate the referral as needed. Utilize interview skill to successfully obtain information from referents. Determine if a crisis exists which warrants law enforcement involvement or an on-site social worker. Begins the documentation process by establishing the record in the Child and Adult Protective Services System (CAPS), providing clear, concise and accurate records, assisted with the implementation of numerous client services, including intakes and assessments, investigations, and service plan development. Facilitated communication with external constituencies, including courts, schools, and mental health professionals, to provide effective interventions for clients and to ensure delivery of services. Courtroom advocacy for children and parents Conducted home visits and facilitated referrals to community resources, including self-esteem support groups. Documented client progress regarding the treatment plan and maintained an accurate record. Participate with Family Dependency Treatment Court Responsibilities


ACC DENTAL Phlebotomist Savannah, GA 2002-2011

Performed a variety of routine blood drawing procedures To include venipuncture. Prepared, processed, and stored patient specimens and samples according to departmental procedures using standard techniques and equipment. Transported specimens to the laboratory for testing. Obtained intake information, including personal data, medical history, and insurance coverage. Utilized standard procedures for the maintenance of positive patient identification. Conferred with the patient to obtain information for laboratory records. Work with many military medical events Responsibilities

VistaCare Hospice Nursing Assistant Savannah, GA 2001-2004

Provided nursing care in accordance with the resident care plan. Comply with state and federal policies and procedures. Ensured the safety and well-being of the residents is maintained. Assisted residents with bathing, dressing, hygiene, and grooming in accordance with the established care plan. G-tube feeding, and tract care Measured and recorded the patient's fluid intake and output. Provided medication reminders.




EDUCATION:

Savannah Technical College- 1999
Certified Nursing Assistant

Savannah Technical College- 2000
Phlebotomy Certificate

Bachelor of Liberal Art Savannah State University � Savannah, GA 2011 to 2014
Bachelor of Social Work

Strayer University Savannah, GA 2017 to 2019
Master of Science in Health Services Administrator / Concentration in Clinical Care Management

SKILLS
� Team player with outstanding interpersonal and problem-solving skills �excellent ability to manage and lead effectively � Good communicator, capable of writing and presenting reports
� Microsoft Word, Excel, PowerPoint, Office skills. � Knowledge of State and Federal regulations in accordance with healthcare. Meeting management, time management skills, attention to detail.

Certificate:

Child Abuse and Neglect: Mandated Reporting Requirement for Employment

Internship:

Hospice Care of the Low-Country Bluffton, SC 2013-2014

Conduct assessments of individuals. Evaluate each patient at admission and formulate an appropriate treatment plan. Performed comprehensive initial psychosocial evaluations. Conduct ongoing reassessments of patient/family needs. Act as liaison between hospice and community agencies. Advised interdisciplinary teams on social and emotional factors related to patients' illness to create patient care plans. Co-facilitated a children's group on subjects related to grief. Perform other duties as requested by the Administration.

Department of Veteran Affair Savannah, GA 10/2013- 05/2014

Make judgment based on the need of the patient. Process new claims and applications of veterans. Work closely with staff concerning problems relating to patient care. Communicate with patients and client�s reminders of the appointment. Network with VA Community Care partners in seeking service for veterans. Ensure agendas and minutes are drafted, published and disseminated.

Internship Atlanta, GA 01/2019-08/2019

Marketing with patient information brochures and create faculty announcement material. Review operational reports for productivity, quality, and safety measures. Assist with the creation of standardized and consolidated workflows and business processes. Perform historic review of accounts and record purpose, responsible party, and expected transactions for each account. Develop PowerPoints, Charts, and Graphs to illustrate divisional financial and operational trends. Develop and implement communications and marketing programs for the general public. Document experience in accordance with the Office of Personnel Management policy. Organizes training program for consultants/program leads.

Volunteering: Veteran Affair Savanna, GA 11/2013-05/2014

Responsible for the day-to-day functions of the benefit processor program by documenting authorized, scheduling, Process DD-214, Medical records, and submitting required reports. Schedule veteran appointments via phone/ email.