Mary Jordan - Resume
MARY P. JORDAN
19837 N. 35th Street, Phoenix, AZ 85050 * Cell: ------------ * (e-mail): J------------
A dedicated professional providing solutions and resolutions to teams on a daily basis by delivering exceptional quality and results. Proficiencies in ARMs (scheduling tool), Microsoft office applications, planning, project management plus introductory knowledge of SAP. Work well independently and as a team player with a strong work ethic.
ERNST & YOUNG LLP - Phoenix, AZ
(SW Region) Scheduler/Project Manager - 10/08 thru 6/18; (West Region) Scheduler - 3/05 thru 10/08
Responsibilities:
• Thorough knowledge of the business by understanding the responsibilities of different levels within an engagement team and the requisite skill set for each
• Provided exceptional service to client servers/resources by being proactive and communicating effectively
• Responsible for the day-to-day operations of the scheduling function to ensure the scheduling process was efficient and maximized engagement economics by maintaining an efficient work flow, managing time and resources, and ensured priorities were met among multiple and competing demands
• Adapted proactively to a rapidly changing environment by identifying and confirming the overall needs, timing and experience for all additional new engagements and projects
• Approached problems and opportunities in an organized and logical manner. Demonstrated the ability to think clearly and apply sound reasoning in a wide variety of situations
• Dealt with conflict resolutions in terms of continuity, profitability, industry expertise, geography and resource preferences
• Understand audit terminology, acronyms and significance of filing deadline dates
• Matched the right resource with the client needs and maximized staff utilization while minimizing overtime. Allocated the workload throughout the year to minimize the busy season spike while striving to achieve forecasted utilization
• Continually maintained commitment to EY values and principals; Acted as a visible and reliable role model for the assurance teams on a daily basis
• Encouraged open lines of communication with counterparts in other offices within the area to discuss issues/resolutions as needed
• Ran monthly, weekly and daily reports as needed to review engagement economics and utilization percentages
• Continuously strived to maintain a rapport with client serving personnel within the region
• Sought information proactively, listened effectively and respected the diversity of backgrounds and perspectives of others by using diplomacy and tact in all interactions
• Regularly took advantage of learning opportunities to continuously improve and upgrade functional skills and share new knowledge with others
• Backed up any of the Southwest Region Scheduler/Project Managers on a needed basis
Financial Analyst – NAS (National Advisory Services) - 8/03 to 3/05 - Resource Manager/Scheduler – IAAS (Actuarial) GROUP (Montreal/Toronto offices) - 6/02 to 8/03 (remote out of the Phoenix office)
ARTHUR ANDERSEN LLP, Phoenix, AZ - Scheduling Coordinator/Operations Facilitator - Audit Department - 11/01 to 5/02;
Scheduling Coordinator - Tax Department - 11/99 to 11/01
ERNST & YOUNG LLP, St. Louis, MO Area - Scheduling Coordinator - Tax Department - 5/97 to 10/99
ARTHUR ANDERSEN LLP, Phoenix, AZ - Coordinator - Audit Department - 9/95 to 2/97:
Graphics Artist - Graphics Department - 2/93 to 9/95
ERNST & YOUNG LLP, New York, NY - Assistant Supervisor - Graphics Department - 2/86 to 7/92;
Administrative Assistant/Traffic Control Assistant - In-House Services - 8/83 to 2/86
EDUCATION: State University of New York at Stony Brook - B.A., Bachelor of Arts - Graduated 1983; Arizona State University - Graduate Study classes - 1995-1996
MARY P. JORDAN
19837 N. 35th Street, Phoenix, AZ 85050 * Cell: ------------ * (e-mail): J------------
A dedicated professional providing solutions and resolutions to teams on a daily basis by delivering exceptional quality and results. Proficiencies in ARMs (scheduling tool), Microsoft office applications, planning, project management plus introductory knowledge of SAP. Work well independently and as a team player with a strong work ethic.
ERNST & YOUNG LLP - Phoenix, AZ
(SW Region) Scheduler/Project Manager - 10/08 thru 6/18; (West Region) Scheduler - 3/05 thru 10/08
Responsibilities:
• Thorough knowledge of the business by understanding the responsibilities of different levels within an engagement team and the requisite skill set for each
• Provided exceptional service to client servers/resources by being proactive and communicating effectively
• Responsible for the day-to-day operations of the scheduling function to ensure the scheduling process was efficient and maximized engagement economics by maintaining an efficient work flow, managing time and resources, and ensured priorities were met among multiple and competing demands
• Adapted proactively to a rapidly changing environment by identifying and confirming the overall needs, timing and experience for all additional new engagements and projects
• Approached problems and opportunities in an organized and logical manner. Demonstrated the ability to think clearly and apply sound reasoning in a wide variety of situations
• Dealt with conflict resolutions in terms of continuity, profitability, industry expertise, geography and resource preferences
• Understand audit terminology, acronyms and significance of filing deadline dates
• Matched the right resource with the client needs and maximized staff utilization while minimizing overtime. Allocated the workload throughout the year to minimize the busy season spike while striving to achieve forecasted utilization
• Continually maintained commitment to EY values and principals; Acted as a visible and reliable role model for the assurance teams on a daily basis
• Encouraged open lines of communication with counterparts in other offices within the area to discuss issues/resolutions as needed
• Ran monthly, weekly and daily reports as needed to review engagement economics and utilization percentages
• Continuously strived to maintain a rapport with client serving personnel within the region
• Sought information proactively, listened effectively and respected the diversity of backgrounds and perspectives of others by using diplomacy and tact in all interactions
• Regularly took advantage of learning opportunities to continuously improve and upgrade functional skills and share new knowledge with others
• Backed up any of the Southwest Region Scheduler/Project Managers on a needed basis
Financial Analyst – NAS (National Advisory Services) - 8/03 to 3/05 - Resource Manager/Scheduler – IAAS (Actuarial) GROUP (Montreal/Toronto offices) - 6/02 to 8/03 (remote out of the Phoenix office)
ARTHUR ANDERSEN LLP, Phoenix, AZ - Scheduling Coordinator/Operations Facilitator - Audit Department - 11/01 to 5/02;
Scheduling Coordinator - Tax Department - 11/99 to 11/01
ERNST & YOUNG LLP, St. Louis, MO Area - Scheduling Coordinator - Tax Department - 5/97 to 10/99
ARTHUR ANDERSEN LLP, Phoenix, AZ - Coordinator - Audit Department - 9/95 to 2/97:
Graphics Artist - Graphics Department - 2/93 to 9/95
ERNST & YOUNG LLP, New York, NY - Assistant Supervisor - Graphics Department - 2/86 to 7/92;
Administrative Assistant/Traffic Control Assistant - In-House Services - 8/83 to 2/86
EDUCATION: State University of New York at Stony Brook - B.A., Bachelor of Arts - Graduated 1983; Arizona State University - Graduate Study classes - 1995-1996