Martina - Resume
Work Experience
Community Assistant - Hale Mahana Apartments
Honolulu, USA
08/13/19-Present
Act as mediator for residents and help identify practical solutions for disagreements. Maintain professionalism during emergency situations, being careful to implement standard protocols. Process and record all requests for maintenance repairs or custodial needs. Communicate with administrators, staff, faculty and community members in person, by phone, and through written correspondence. Recognized as approachable and energetic by residents, peers, staff, and administrators. Oversee logistics for various programs, including securing venues, ordering food, coordinating schedules, and implementing marketing strategies. Respond promptly and professionally to all resident concerns.
Resident Advisor - Hawaii Student Suites
Honolulu, USA
05/01/18-07/15/19
Mediate and provide resolutions for residents with issues and complaints with roommates. Respond to crisis situations while maintaining campus crisis protocols and documenting incidents accordingly. Conduct building and room-rounds to enforce resident life policies while building relationships and ensuring the safety of students.
Resident Advisor � Education First (EF) Miami
Miami Beach, USA
04/10/17- 09/18/17
Assisted the Student Services Coordinator at the reception desk with administrative tasks, projects, and clerical duties. Provided current and prospective international students with information and resolved student issues and complaints in a timely manner. Worked harmoniously with a team of fellow Resident Advisors to successfully increase customer service satisfaction levels. Resolved conflicts and altercations within the residence and enforced disciplinary action when necessary. Created and lead school activities and events twice per week while reporting feedback to the Activities Manager.
Merchandise Intern � Disney College Program
Walt Disney World Resort, Florida, USA
02/06/17-04/06/17
Generated several reports including inventory, sales, performance and budgets. Assisted mentors in an efficient procedure of store closure and with daily show readiness in show projects. Interacted with high guest volume while maintaining the Disney service basics.
Training Sales Coordinator Intern
Eton Institute �Dubai, United Arab Emirates
10/16/16-11/29/16
Carried out follow up calls with international students, handle phone enquiries in a timely and professional manner. Provided high-level customer service, assisted with promoting services and sales of the Institute. Supported the concerned department with day-to-day tasks. Maintained positive, professional relationships with both internal and external customers. Performed other associated duties where appropriate as directed by the department Manager
Community Assistant
University of California, Riverside- International Education Programs
12/05/15-08/28/16
As a Community Assistant, I enforced the rules of my institution and offered personal and professional guidance to my residents. I was expected to lead by example in terms of my character, integrity, and level of maturity. I was required to check in with my residents periodically to ensure that their classes were going well and addressed any concerns they may have had. In an academic setting, I would arrive before the school quarters began so that I can decorate doors and meet with each international student as they checked in. Since my dormitories usually had international students from various backgrounds, I was open-minded and welcoming of individuals of different races, cultures, sexual orientations, religions, and economic backgrounds.
Front Desk Assistant
International Village Apartments � University of California, Riverside
05/16-06/16
Provided service at the front desk of International Village Apartments for international residents, visitors, and staff. Duties included but were not limited to: providing outstanding customer service, greeting all residents, checking resident�s IDs, answering the phone, taking messages, monitoring the lobby, assisting student housing staff members, reporting maintenance needs, checking equipment in and out, filing paperwork, and other tasks required by International Village Apartments.
Education
B.S. In Cultural Anthropology AND B.A. In Middle East and Islamic Studies
University of California, Riverside (Online)
09/24/12-06/13/20
Study Abroad Program
American University in Dubai
09/01/16-12/20/16
Summer Language Intensive Program
(Beginning Arabic)
California State University, San Bernardino
06/14-08/14
Awards
William Jefferson Clinton Scholarship -
Clinton Foundation
American University in Dubai
09/01/16-12/20/16
One out of ten college students in the United States to receive a full-ride scholarship to study abroad in Dubai, United Arab Emirates.
NCAA Division One Cross Country and Track & Field Scholar-Athlete
University of California, Riverside
12/13-06/14
Received a 3.0 GPA or higher while competing in college.
Work Experience
Community Assistant - Hale Mahana Apartments
Honolulu, USA
08/13/19-Present
Act as mediator for residents and help identify practical solutions for disagreements. Maintain professionalism during emergency situations, being careful to implement standard protocols. Process and record all requests for maintenance repairs or custodial needs. Communicate with administrators, staff, faculty and community members in person, by phone, and through written correspondence. Recognized as approachable and energetic by residents, peers, staff, and administrators. Oversee logistics for various programs, including securing venues, ordering food, coordinating schedules, and implementing marketing strategies. Respond promptly and professionally to all resident concerns.
Resident Advisor - Hawaii Student Suites
Honolulu, USA
05/01/18-07/15/19
Mediate and provide resolutions for residents with issues and complaints with roommates. Respond to crisis situations while maintaining campus crisis protocols and documenting incidents accordingly. Conduct building and room-rounds to enforce resident life policies while building relationships and ensuring the safety of students.
Resident Advisor � Education First (EF) Miami
Miami Beach, USA
04/10/17- 09/18/17
Assisted the Student Services Coordinator at the reception desk with administrative tasks, projects, and clerical duties. Provided current and prospective international students with information and resolved student issues and complaints in a timely manner. Worked harmoniously with a team of fellow Resident Advisors to successfully increase customer service satisfaction levels. Resolved conflicts and altercations within the residence and enforced disciplinary action when necessary. Created and lead school activities and events twice per week while reporting feedback to the Activities Manager.
Merchandise Intern � Disney College Program
Walt Disney World Resort, Florida, USA
02/06/17-04/06/17
Generated several reports including inventory, sales, performance and budgets. Assisted mentors in an efficient procedure of store closure and with daily show readiness in show projects. Interacted with high guest volume while maintaining the Disney service basics.
Training Sales Coordinator Intern
Eton Institute �Dubai, United Arab Emirates
10/16/16-11/29/16
Carried out follow up calls with international students, handle phone enquiries in a timely and professional manner. Provided high-level customer service, assisted with promoting services and sales of the Institute. Supported the concerned department with day-to-day tasks. Maintained positive, professional relationships with both internal and external customers. Performed other associated duties where appropriate as directed by the department Manager
Community Assistant
University of California, Riverside- International Education Programs
12/05/15-08/28/16
As a Community Assistant, I enforced the rules of my institution and offered personal and professional guidance to my residents. I was expected to lead by example in terms of my character, integrity, and level of maturity. I was required to check in with my residents periodically to ensure that their classes were going well and addressed any concerns they may have had. In an academic setting, I would arrive before the school quarters began so that I can decorate doors and meet with each international student as they checked in. Since my dormitories usually had international students from various backgrounds, I was open-minded and welcoming of individuals of different races, cultures, sexual orientations, religions, and economic backgrounds.
Front Desk Assistant
International Village Apartments � University of California, Riverside
05/16-06/16
Provided service at the front desk of International Village Apartments for international residents, visitors, and staff. Duties included but were not limited to: providing outstanding customer service, greeting all residents, checking resident�s IDs, answering the phone, taking messages, monitoring the lobby, assisting student housing staff members, reporting maintenance needs, checking equipment in and out, filing paperwork, and other tasks required by International Village Apartments.
Education
B.S. In Cultural Anthropology AND B.A. In Middle East and Islamic Studies
University of California, Riverside (Online)
09/24/12-06/13/20
Study Abroad Program
American University in Dubai
09/01/16-12/20/16
Summer Language Intensive Program
(Beginning Arabic)
California State University, San Bernardino
06/14-08/14
Awards
William Jefferson Clinton Scholarship -
Clinton Foundation
American University in Dubai
09/01/16-12/20/16
One out of ten college students in the United States to receive a full-ride scholarship to study abroad in Dubai, United Arab Emirates.
NCAA Division One Cross Country and Track & Field Scholar-Athlete
University of California, Riverside
12/13-06/14
Received a 3.0 GPA or higher while competing in college.