Martin Okamura Resume
Los Gatos, California
Customer Success and Education Specialist — Duda
October 2016 - June 2018
Manager of 3 support portals localized into 7 different languages for Duda
and various partners. Redesigned support portal infrastructure and
streamlined processes to support weekly product releases and update
expired content. Manage article localization for global support portal users.
Manager of Duda customer support chat services, single-handedly solving
over 220 issues a week with an approximate satisfaction rating of 86%.
Software QA and Video Production Intern — Anatomage
November 2015 - June 2016
Production of anatomy videos for the completion of video anatomy website
project. In addition, conducted quality control inspections for software of
products before shipment to customers. Assisted with other office projects
such as packaging and research.
IT and Marketing Specialist — Mor’s Nutrition and More
October - December 2015
Responsible for the augmentation of product breadth as well as the creation of
marketing material for newly released services. Led the expansion of the
network and client base through social media. Also in charge of website
development and eCommerce implementation through 3rd party platforms.
Support Portal Localization and Management — Duda
Created multiple new support portals for Duda’s new responsive website
builder product by creating new support articles, updating existing articles
and improving on synonymous formatting. Worked on 4 different support
portals to provide updates and edits as well as localized articles into 6+
different languages through Zendesk.
California Polytechnic State University, San Luis Obispo —
Bachelor of Science: Business Administration
September 2011 - June 2015
Concentration: Management Information Systems
Minor: Industrial Technology
Proficient using Microsoft Office Tools, Mac and PC, Zendesk, Salesforce and Intercom.
Experience in Customer Service, Quality Assurance, Social Media, Technical Writing, Photography and Videography, Web Development and eCommerce, SEO and Packaging.
HTML/CSS, Oracle SQL, C and Visual C#.
English, Conversational Japanese
Certifications and Accomplishments:
Shibuya Gaigo Gakuen Japanese Language Program - July 2018-2019
Toda Badminton Tournament 1st Place Winner (Saitama, Japan) - June 2019
Recognized Volunteer for the Punakaiki Coastal Restoration Project - September 2015
customer service, technical writing, japanese, travel, education, video editing