Marketing Assistant Manager
SUMMARY:
• Marketing Administrator with experience handling marketing for Training Center and internal sales
• Created content and delivered training center material for yearly company treat
• Used Salesforce for invoicing and purchase orders.
• Provided analytical support for special projects involving training
• Have experience in creating and implementing written requirements for project plans
• Assisted in planning the scope of the trade show/event (time, location, agenda, cost) for exhibitors and attendees
• Solicited bids from lodging, transportation, and trade show-related services
KNOWLEDGE AND SKILLS:
• Project management, Marketing, and Training Management
• Website Creator
• Proficient in Jira and Confluence and Salesforce systems
• Proficient in Microsoft Excel, Word, Project Powerpoint systems and Video editing system Camtasia
PROFESSIONAL EXPERIENCE:
Intermedix- Juvare, Washington DC Feb 2017-Jan 2019
Training and Project Manager
• Established updated simplified project plans for clients, trainees, and internal staff.
• Created and marketed training material to clients and internal staff
• Lead /Admin content creator for Training Center website
• Successful implementations of eICS and Emtrack training projects as lead Project Coordinator
• Responsible for design documents, utilization, and improvements for Emergency Management Clients.
• Reviewed and approved current and past purchase orders in Salesforce.
• The content creator and administrator for the Training Department booth at the yearly summit.
• Develop and implement new various techniques and process reviews, including performing annual training and exercise assessments (CORES).
• Used Salesforce for invoicing and quote creation for the client.
• The content creator and lead administrator for the current client-facing learning portal.
UPIC LLC, Chantilly, Virginia Nov 2016-Feb 2017
Logistics Manager/ Training Coordinator
• Supervisor for 25+ patient coordinators schedules and calendars
• Traveling summit supervisor, set up a booth and created content for display
• Investigated client complaints and conformance issues by staff.
• Evaluated and Implemented adequate quality assurance standards.
• Provided analytical support for assurance policies and procedures.
• Trained staff on using multiple Customer Relationship Software (CRM).
• Facilitated training on high-quality care in compliance with HIPPA regulations.
Arden Courts Memory Care, King of Prussia Pa June 2013-Apr 2016
Med Technician
• Administered patient daily medication
• Conducted overnight bed checks for memory care patients as required by company policy
• Evaluated and Implemented adequate care for senior personal
• Provided support for RN in charge of overnight staff
• Assisted in training staff on using multiple CRM platforms to schedule offsite medical appointments.
• Facilitated training on high-quality care in compliance with HIPPA regulations.
EDUCATION CERTIFICATION AND COURSES:
• Associate Project Manager Certification, Project Management Institute
• BA-Psychology, Temple University.
• Certified WebEOC Administrator
FEMA COURSES COMPLETED:
• IS-100.C: Introduction to the Incident Command System, ICS 100.
• IS-230.D: Fundamentals of Emergency Management.
• IS-200.B: ICS for Single Resources and Initial Action Incidents.
SUMMARY:
• Marketing Administrator with experience handling marketing for Training Center and internal sales
• Created content and delivered training center material for yearly company treat
• Used Salesforce for invoicing and purchase orders.
• Provided analytical support for special projects involving training
• Have experience in creating and implementing written requirements for project plans
• Assisted in planning the scope of the trade show/event (time, location, agenda, cost) for exhibitors and attendees
• Solicited bids from lodging, transportation, and trade show-related services
KNOWLEDGE AND SKILLS:
• Project management, Marketing, and Training Management
• Website Creator
• Proficient in Jira and Confluence and Salesforce systems
• Proficient in Microsoft Excel, Word, Project Powerpoint systems and Video editing system Camtasia
PROFESSIONAL EXPERIENCE:
Intermedix- Juvare, Washington DC Feb 2017-Jan 2019
Training and Project Manager
• Established updated simplified project plans for clients, trainees, and internal staff.
• Created and marketed training material to clients and internal staff
• Lead /Admin content creator for Training Center website
• Successful implementations of eICS and Emtrack training projects as lead Project Coordinator
• Responsible for design documents, utilization, and improvements for Emergency Management Clients.
• Reviewed and approved current and past purchase orders in Salesforce.
• The content creator and administrator for the Training Department booth at the yearly summit.
• Develop and implement new various techniques and process reviews, including performing annual training and exercise assessments (CORES).
• Used Salesforce for invoicing and quote creation for the client.
• The content creator and lead administrator for the current client-facing learning portal.
UPIC LLC, Chantilly, Virginia Nov 2016-Feb 2017
Logistics Manager/ Training Coordinator
• Supervisor for 25+ patient coordinators schedules and calendars
• Traveling summit supervisor, set up a booth and created content for display
• Investigated client complaints and conformance issues by staff.
• Evaluated and Implemented adequate quality assurance standards.
• Provided analytical support for assurance policies and procedures.
• Trained staff on using multiple Customer Relationship Software (CRM).
• Facilitated training on high-quality care in compliance with HIPPA regulations.
Arden Courts Memory Care, King of Prussia Pa June 2013-Apr 2016
Med Technician
• Administered patient daily medication
• Conducted overnight bed checks for memory care patients as required by company policy
• Evaluated and Implemented adequate care for senior personal
• Provided support for RN in charge of overnight staff
• Assisted in training staff on using multiple CRM platforms to schedule offsite medical appointments.
• Facilitated training on high-quality care in compliance with HIPPA regulations.
EDUCATION CERTIFICATION AND COURSES:
• Associate Project Manager Certification, Project Management Institute
• BA-Psychology, Temple University.
• Certified WebEOC Administrator
FEMA COURSES COMPLETED:
• IS-100.C: Introduction to the Incident Command System, ICS 100.
• IS-230.D: Fundamentals of Emergency Management.
• IS-200.B: ICS for Single Resources and Initial Action Incidents.