The Pennsylvania State University University Park, PA
Bachelor of Science in Hospitality Management
Expected graduation: December 2019
Penn State Food services University Park, Pennsylvania
Student Food worker September 2019-December 2019
Supervised production methods and techniques to ensure quality and safety standards.
Maintained high standards of customer service during high-volume, fast-paced operations.
Expanded interpersonal and professional communication skills through serving customers, working with peers, and following the directions of supervisors and managers.
Radisson Hotel Santo Domingo Santo Domingo, Dominican Republic
Executive Assistant July 2018 –January 2019
Implemented all franchise and company procedures and regulations as well as standard operating procedures
Created and revised proposals, contracts, BEO’s, and responded to RFP’s in a timely manner.
Resolved or assisted the General manager in resolving guest complaints and service recovery process
Casa Ivelisse Santo Domingo, Dominican Republic
Cafe Manager May 2017- August 2017
Motivated staff to execute an exceptional level of service leading to a direct increase in loyal, repeat customers
Managed budget, daily cash receipts, check book, expenses, billing, profit & loss statements, financial planning and food cost analysis
Maintained inventory through ordering supplies, tracking use of supplies, and record keeping
The Penn Stater Hotel and Conference Center State College, Pennsylvania
Dining Room Attendant October 2015 – September 2016
Dedicated team player to guarantee that each guest experienced the same level of superior service and received continuous and excellent service
Hands-on experience in daily banquet and buffet setup procedures by ensuring food safety and hygiene standards
Provided support to the kitchen staff in preparing food items by ensuring portion sizes and garnishing dishes of room service meals
Languages: Spanish- Native
Hospitality management, events